Are you passionate about helping others and making a difference in your community?Join our team as a Customer Service/ Enroller, where you’ll have the rewarding opportunity to provide essential health and human services to medically underserved and low-income populations — all in a compassionate and culturally sensitive manner. We believe in quality over quantity — you’ll have the time and support you need to deliver outstanding service. You’ll also be cross-trained to assist multiple clients and handle a variety of tasks via phone and email. Key Responsibilities • Listen to customers, understand their needs, and provide effective solutions • Assist members in applying for various health programs • Help with Primary Care Provider (PCP) changes when needed • Handle outbound and inbound calls on a daily basis • Check and respond to emails daily • Follow up on completed enrollments to ensure proper assignment • Handle customer concerns with empathy and escalate issues when appropriate • Strive for first-call resolution through proactive problem-solving Requirements • Bilingual in English and Spanish (required) • Excellent communication and interpersonal skills • Previous customer service or call center experience preferred • Proficiency with Microsoft Office (Word, Excel, Outlook) • Strong organizational and multitasking abilities • Positive attitude and commitment to delivering high-quality service Compensation & Schedule • Salary: To be discussed during the interview • Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m. Apply Now If you’re ready to make a meaningful impact while growing your career, we’d love to hear from you! 📧 Send your resume to: Alvaflor@ChampionFamilyServices.onmicrosoft.com 📞 Apply today for immediate consideration!