Head of Product

Senior Product Manager, Customer Journey We are looking for a Senior Product Manager to join our mission-driven team. As an integral part of the Product & Engineering department, you will play a central role in our efforts to inspire people to eat more plants! As the Senior Product Manager, Customer Journey, you will own the end-to-end experience across the customer lifecycle, from first impression through retention and loyalty. This role is ideal for a strategic systems thinker who thrives on cross-functional collaboration and solving problems to achieve the complete picture. You will bring together touchpoints across Acquisition, Shopping, and Retention to ensure our customers enjoy a seamless, delightful, and high-value experience at every stage. You’ll partner closely with teams across Marketing, Technology, Design, Data, and CX to lead the product strategy, define success, and execute with clarity and purpose. Location This role is onsite in our Chicago,IL or Needham, MA office and expects candidates to work in a hybrid model, 2-3 days onsite. Responsibilities Develop & Execute Strategy Own the product roadmap and KPIs for the full customer journey — from first visit through ongoing engagement and reactivation. Align lifecycle initiatives with company growth, retention, and CLV goals. Identify friction points, unmet needs, and moments of delight throughout the journey across channels and devices. Build toward a cohesive experience across Web, iOS, and Android platforms. Customer Insights & Research Synthesize qualitative and quantitative data to gain a deep understanding of customer behaviors, motivations, and drop-off points. Run usability tests, discovery interviews, and surveys to surface actionable insights. Partner with Analytics to monitor funnel metrics, including CAC, CVR, onboarding completion, LTV, skip rates, and churn. Define opportunities to enhance onboarding, foster repeat behaviors, and minimize passive churn. Collaboration & Communication Collaborate with Design and Engineering to deliver intuitive, beautiful, and outcome-driven product experiences. Work cross-functionally with Marketing, CX, and Culinary teams to unify storytelling, promotions, and programmatic content. Drive alignment through documentation, regular updates, and clear prioritization frameworks. Act as a connective thread across previously siloed journey stages, promoting a single source of truth. PM Best Practices Define OKRs, roadmaps, and initiative briefs that tie directly to user and business outcomes. Manage agile workflows and timelines, keeping stakeholders informed and involved. Facilitate post-launch reviews to assess impact and inform iteration cycles. Continuous Improvement Stay ahead of industry trends in eCommerce, personalization, behavioral science, and subscription-based models. Champion a test-and-learn culture through experimentation frameworks, A/B testing, and pilot programs. Explore loyalty-based journeys, segmentation-based content, and multi-channel journey orchestration. Main Ingredients for the Role 5+ years of product management experience, including at least 2 owning multi-surface, cross-lifecycle customer experiences. Strong understanding of eCommerce, subscription models, and user behavior across acquisition, onboarding, and retention. Experience using customer research, experimentation, and behavioral data to drive decisions. Proficiency in analytics tools (e.g., Looker, GA, Mixpanel, VWO) and familiarity with lifecycle engagement tools (e.g., Braze, Iterable). Excellent communication and stakeholder management skills, with the ability to build alignment across functions. Extra Special Sauce Background in wellness, health, or consumer behavior-driven products. Experience working in a scaling environment or with hybrid physical-digital products. Ability to simplify complex workflows and architect intuitive, user-first solutions Familiarity with habit-forming design and lifecycle thinking frameworks (e.g., BJ Fogg, Hooked Model, Jobs-to-be-Done). Compensation The anticipated base salary range for this role is $110,000 - 140,000 with additional earning potential. Compensation is based on experience and qualifications, and the posted range is not a guarantee of any specific offer. Garnish We love our staff, and show it with benefits (including but not limited to medical, dental, vision, FSA, and life insurance), matching retirement plan, unlimited paid time off, Purple Carrot box allowance, professional development, and the opportunity to work in collaboration with teammates who are passionate about food! Final Touches We are committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap, veteran status, or marital status.

We are seeking an experienced Network Operations Center (NOC) Technician with proven leadership abilities and strong technical expertise. The ideal candidate will lead a team of 5, manage support operations, and ensure system reliability across a variety of platforms and tools. Responsibilities Lead and mentor a team of 5 NOC technicians, ensuring effective workflow and issue resolution. Manage, track, and resolve incidents through a ticketing system. Administer and support Office 365 and Active Directory environments. Configure and maintain MFA and MDM solutions. Support and manage cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure (Entra). Implement and monitor EDR (Endpoint Detection and Response) solutions. Create, maintain, and update technical documentation, processes, and knowledge base articles. Communicate effectively with team members, leadership, and stakeholders through clear written and verbal communication. Qualifications Prior experience as a NOC Technician or similar technical operations role. Strong background in Office 365 administration and Active Directory. Hands-on experience with MFA, MDM, AWS, Azure Entra, and EDR software. Demonstrated leadership skills in managing a small technical team. Excellent documentation, writing, and communication skills.

Well, hello there 👋 Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video. Our primary focus is on the K-12 education sector as we are critical in helping scale a teacher and improve student outcomes all while being an easy to use solution. Screencastify is used by over 15M people and is seeking a dynamic and results-oriented Director of Product to join our Squad! About the role We’re seeking a Director of Product to help lead the company into new phases of growth. Screencastify is the definition of a product-led company, which means your role is paramount to our continued success. Our Product team is tasked with solving hard problems – customer problems and business problems – in ways that our customers love. You will be a business leader of our product organization. You’ll work closely with the CEO, CTO and Leadership team to create and communicate a holistic product strategy centered around revenue growth, market expansion, and customer delight. You’ll introduce clear frameworks for assessing and tracking ROI for all product decisions. And you’ll explore paths to product-market fit in new markets, customer segments, verticals, and geographies. Why is this role special? Own and build AI first products that will advance video creation, communication and learning. Schools and companies around the world depend on Screencastify to communicate and teach. The need for and benefit of video-based learning has never been more clear than it is now. Work for our users. Above all else, you will be an advocate for our users and will get to know their voices and stories better than most people in the company. Join us and be a critical part of our growth story. We're bootstrapped, profitable, and support tens of millions of users, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here. What you'll do: AI First: Implement in the product and streamline processes, enhance operational efficiency and drive business outcomes. Establish, drive, and communicate Screencastify’s strategic product direction that delivers significant business impact across existing and new markets. Manage a product team and squad of software engineers to ensure alignment of deliverables and foster professional growth. Partner with Sales, Customer Success, and Marketing to build a repeatable process for gathering customer requirements and communicating product roadmap to customers. Implement a way to estimate, measure, and track ROI of product decisions. Establish an approach to product prioritization that balances every stakeholder -- end-users, buyers, our internal team, etc. Own the pricing and packaging strategy across our various customer segments. Drive the company's understanding of the total addressable market, new opportunities, risks, and competitive landscape. Define the processes needed to achieve operational excellence in all major areas, including user-focused feature development, administrative / enterprise features, and scalability of systems. Requirements You're perfect for this role if you: Bring 5-7 years of experience with product management and development, including 2+ years in a management role.  Have experience managing a team of engineers developing end-to-end application software development, including front end, back end, UI and UX; we use GCP, TypeScript, React, and Node.js. Deliver strategic influential insights to cross-functional teams on current & future product offerings. Have experience building and managing products with very high adoption (100k+ MAUs). Thrive in a fast-paced environment, with deep experience with product development lifecycle, roadmap prioritization, customer-driven innovation. Demonstrate strong communication and presentation skills. Possess strong strategic and analytical thinking. Take a pragmatic and business-oriented approach to product and strategy. Exhibit a player-coach mentality - the ability to both guide and help execute projects to achieve team success. Working at Screencastify At Screencastify, we are results focused and here to improve communication, teaching and learning globally. This isn’t an easy feat but it is important for our future. We value accountability, commitment, and speed. We take our responsibility to our customers very seriously, so when we miss a deadline or slow down, it matters.  We’re a competitive culture and strive for speed and innovation. We are problem solvers, don’t point fingers and rather enjoy working together to bring solutions to the forefront. Join a company that has millions of users, a strong brand all by being very entrepreneurial and embodying the start up mindset. We love a challenge and pushing the world forward with creativity, ingenuity and out of the box thinking. People are everything and we want to work in a company of deeply good people who treat their colleagues exceptionally well. Rule #1: Be a good person. This is a Chicago-based hybrid position with 3 days a week in the office. Compensation The expected annual base salary for this role is anticipated to start at $150,000. Final compensation may vary based on experience and qualifications.  Benefits Competitive Compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly. 401(k) & Annual Performance Bonus Opportunity. We want to invest in present you and future you, which is why we offer a 401(k) match + Annual Performance Bonus opportunity. Flexible Time Off (FTO) Policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being. Parental Leave. Generous paid time off for parents to bond with the newest addition to their family! Medical, Dental, & Vision Insurance. We offer comprehensive health benefits, including medical, dental, and vision insurance. Plus, all employees receive a free One Medical membership. Divvy Bike Membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us. At Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video. Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

Fully onsite, temp to perm, ASAP start date. Pay is BOE 48-85 per hour • 30% Network Operations and Security Management: Responsible for the daily operations, maintenance, and troubleshooting of the branch’s network. Monitor and analyze network performance, respond promptly to and resolve operational issues and incidents. Perform fault diagnosis and resolution for various types of network failures; create and manage support tickets with third-party vendors for any type of network performance degradation or system issue. Conduct regular and ad-hoc health checks to identify and eliminate risks, ensuring the overall health of the network environment. Coordinate with maintenance vendors for hardware repair and replacement. Responsible for network-related disaster recovery activities, including drills, testing, and documentation. • 25% Network Architecture Optimization and Technical Standards Development: Design and optimize network architecture by incorporating industry best practices and aligning with headquarters’ technical standards. Continuously improve the network architecture and evaluate emerging technologies for potential adoption. Revise and refine network management technical standards in accordance with HQ requirements and local business needs. • 20% Network Asset Management: Maintain and update network topology diagrams, as well as asset records for network devices and leased lines. Manage VLANs, IP addresses, DNS, and domain environments. Responsible for network configuration management and firewall port administration. Implement lifecycle management for network devices, including procurement and replacement. Handle equipment installation, placement, cabling, labeling, power supply, stacking, and routine inspections. • 10% Network Version and Patch Management: Responsible for the installation, configuration, patching, and maintenance of network infrastructure supporting the headquarters and branch data centers. Coordinate planned network upgrades with HQ departments and third parties. Perform firmware updates for network and security devices to ensure they remain on the latest versions. • 5% Network Business and Financial Management: Liaise with network vendors and participate in budgeting, procurement, contracting, invoice review, and payment processes for network-related services, ensuring service quality, cost control, and compliance. Collaborate with the Information Security Office and Risk Management Department to oversee vendor management and monitor their adherence to service level agreements (SLAs). • 5% Collaboration and Support: Work closely with other technical teams to complete network-related tasks. Provide network support and guidance to other IT staff, promoting knowledge sharing and continuous improvement. • 5% Other Duties: Perform additional related responsibilities as assigned. Requirements • College graduate with specialization in Computer Science, Information Technology, Computer Engineering or a related discipline or equivalent experience or equivalent combination of education and experience. • 3 years of satisfactory, progressive experience in network administration in a business environment incorporating switch, router and firewall configuration, network monitoring, and experience utilizing network management tools to that are acceptable to the management of the Information technology Department. Knowledge of network topology, understanding of LANS, VPN, Wi-Fi, etc. is required. • Fluent in English and Chinese. SPECIFICATIONS: • Strong knowledge in network administration, cyber security, IT operation, inventory and patch management, incident response, and etc.; • Must be able to prioritize work and multitask in a fast-paced environment. • Require participation in periodic network devices updates outside of normal business hours and respond to network-related operation issues and incidents in a timely manner. • Communication regarding work matters with the headquarters is allowed outside of regular working hours. • Have strong written and oral communication skills in English and oral communication in Mandarin. Self-motivated and with strong responsibility. • Holding professional certifications of CCNA, CCNP or CISSP is a good plus.

CORVIDA is reimagining how affluent families manage their finances. We're building the modern alternative to a family office by delivering sophisticated financial management to HNW families through a combination of white-glove service and AI-driven efficiency. Backed by Fieldcrest Ventures, we are preparing to launch with 100 founding families in January 2026. This is your chance to join our founding team and help define an entirely new category of financial service. As Head of Product at CORVIDA, you'll architect the AI-powered platform that transforms how high net worth families experience financial services. You'll translate complex tax and accounting workflows into elegant product experiences, leading our engineering team to ship AI agents that deliver family office quality service at revolutionary scale. Working directly with CPAs, customer success teams, and founding clients, you'll identify opportunities where AI can deliver 10x better outcomes while maintaining the white-glove experience our clients expect. This is a builder's role with zero legacy constraints. You'll own the entire product lifecycle from customer discovery to shipped features, designing prompt architectures and multi-step workflows that handle millions in assets with expert-level accuracy. You'll conduct deep discovery with high net worth clients to understand their needs, transform manual processes into AI-powered automation, define metrics that matter, and establish product development processes that balance speed with the accuracy required for financial services. Your decisions will directly impact how 2M+ affluent families could manage their financial lives. Requirements 5+ years product management experience with a track record of shipping products Experience with Gen AI product development – building and shipping LLM-powered products Strong technical background with ability to prototype solutions and work closely with engineers Exceptional customer empathy and user research skills Experience translating complex domain expertise into automated workflows Track record of leading engineering teams and shipping on aggressive timelines Experience with 0-to-1 product development in regulated or high-stakes environments Exceptional product instinct and ability to make decisions with incomplete data Written communication skills to document complex workflows and requirements We're looking for a product leader who has both strategic vision and hands-on execution skills. You're someone who would rather ship and iterate than theorize, can context-switch between high-level strategy and detailed implementation, and believes AI can transform traditional industries. Experience in financial services, B2B tech-enabled services, or Service-as-Software is valuable but not required – we care more about your ability to learn quickly and ship great products. Benefits $160,000 OTE (base + performance compensation) Comprehensive health, vision, and dental coverage Opportunity to define the future of AI in financial services Direct collaboration with serial entrepreneurs and industry experts CORVIDA isn't just hiring employees – we're assembling builders who will own and shape the future of financial services. If you're ready to define products that transform an industry and ship AI agents that handle real complexity, we'd love to talk. Learn more at https://www.corvida.net/

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to. Located in Chicago’s Andersonville neighborhood; telecommuting is available. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Knowledge of computer network systems • Ability to troubleshoot software problems and offer solutions by phone • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices • 10% or less travel to customer locations within the US to train and install software Benefits • Casual environment with a great group of people who love what they do • In office or telecommuting options • 100% paid health insurance • 2 weeks vacation to start • Generous 401K options • Permanent full-time. PLEASE SEND RESUME WHEN APPLYING