Regional Director of Operations

IS THIS YOU? Passionate about professional and personal excellence Driven by an inner sense of purpose to impact others in the world Pro-active, innovative, and dedicated expert in your own unique area Driven by a collaborative, whatever-it-takes, get-it-done mindset THIS IS US - OUR CORE VALUES: At Caring for Family of Companies, we’re not just creating careers—we’re inviting you to be a part of something groundbreaking, filled with meaning and purpose. We are known for our: NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It's our goal to touch as many lives as possible. PURPOSE AND EXCELLENCE - We are dedicated to creating invigorating and purpose-filled careers for our team of world-changers, where respect, collaboration, and excellence are at the core. TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact. FAMILY-LIKE SUPPORT - As a family-owned and family-focused in home care company, we cultivate teams of mission-focused experts who embody our vision and culture and provide joyful support to those we serve. If you’re eager to join a thriving company that values your unique drive and dedication as the Regional Director of Operations, EASY APPLY NOW - and join us in setting a higher standard for in-home senior care! Learn more about how we’re raising the bar in new ways in this quick 2-minute video at: https://www.youtube.com/watch?v=9RuitZ9CoKk. ROLE RESPONSIBILITIES - As The Regional Director of Operations you are responsible for ensuring operational outcomes that align with the evolving goals, mission, vision, values, priorities, and organizational initiatives of the Company. This role is fully responsible and accountable for achieving performance, full compliance, and KPIs goals for multi-site operations - using radical accountability and Company policies and SOPs to drive successful and profitable outcomes. We are seeking a seasoned business leader and executive who will be responsible to: Provide proactive, responsive, prompt, constant and concise communication through project management platform and departmental deliverables Strategically develop and scale the operations department, implementing structure, people, and systems to promote efficiency and innovation that generate higher profitability, tighter compliance, and greater efficiencies. Analyze market trends, competition, and industry developments to identify opportunities and risks. Partner cross departmentally to develop and manage budgets, forecasts, contracts, and financial plans. Develop, cultivate and ensure a high-performance culture that optimizes production, enhances performance, ensures operational continuity, and drives profitability and fiscal health. Oversee day-to-day operations, ensuring efficiency, productivity, and adherence to company standards - including traveling to fill any vacant roles as needed. Monitor and maintain organizational culture, safeguarding positive elements that drive company success while identifying and addressing issues that hinder progress Ensure processes are standardized and designed to drive consistent revenue generation, ensure legal compliance, and enhance operational efficiency across the organization Ensure branches have the right personnel in place to achieve organizational objectives, and create staffing plans to ensure operational continuity at all times. Travel regionally and frequently to facilitate motivation, performance management, quality outcomes, compliance, cultural alignment, and branch oversight. Requirements ROLE QUALIFICATIONS - What we look for: Self Motivated, Go Getter, Pro-Active Mentality Ability to take initiative and work independently Display a results-driven, goal-oriented approach Thrive working in a fast-paced, growth-oriented, deadline-driven team environment Working Not Just Harder ... But Also Smarter Cherish innovation Have a high value for streamlined process and efficiency Possess intuitive. strategic, and organized project management skills Demonstrate outstanding attention to detail, ability to maintain accurate records, project management, documentation, organizational, and planning skills. Excel at time management, with ability to handle multiple tasks in a fast-paced, deadline-driven environment, prioritizing tasks based on importance Uncompromising Character Exuberantly positive approach with no room for excuses A solution-oriented, positive change agent Cultural contribution - You echo the Company's overall goals, mission, and objectives - while also bringing your own positive values to the table. Demonstrated sense of warmth, welcome, and professionalism Commitment to excellence Strong commitment to compliance Penchant for accuracy, attention to detail and organization Next Level Professionalism Experience handling highly confidential and sensitive information. - and/or -knowledge of best practices for handling PHI as governed by HIPAA Mature interpersonal, discretion, and judgment skills Communication Ability to articulate orally and in writing with respect, clarity, and consistency, providing frequent communication and relaying updates regularly Excellent written and oral communication and fluency in English Collaboration Proven ability to work both independently and integrally as a part of a team, in a respectful and from a posture of "Let's do this ... together!" Tech Savvy Proficient in Microsoft Suite (Word, Excel, Sharepoint, Outlook) Proficient with technology, software, and electronic devices EDUCATION AND SPECIALIZED EXPERIENCE REQUIRED: Specialized experience with the following: At least 8-10 years of management level, multi-site experience in progressive leadership roles in business operations - do not require, but prefer prior experience in assisted living, nursing home, facility, in home care, disability care, or other licensed senior living industry Experience managing 20+ direct reports with radical accountability on data-driven KPIs. Proven track record of driving business profitability and compliance through operational excellence. Ability to travel continually - often for a week or more at a time Experience in strategic planning and execution. Proven track record in managing large teams and driving business growth Proficiency in financial management, analyzing competitive landscape and budgeting. Educational requirements: Bachelors or Masters Degree in Business, Psychology, Human Resources, or Healthcare Management Benefits WELLNESS PORTFOLIO - It's Our Honor to Provide Wraparound Support, Including: TIME TO RECHARGE - Paid Time Off and Paid Holidays ABILITY TO THRIVE - Health, Dental, and Vision insurance: Up to 100% company contribution to plan premium for Employee, PLUS contribution for Dependents INVESTING IN YOUR FUTURE - 401K Retirement Program - with Employer Match PROVIDING FOR THOSE YOU LOVE - Company Paid $25,000 Life Insurance Policy HELP FOR HARD TIMES - No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7 CARE FOR YOUR COMPANIONS - Pet Insurance – peace of mind that your pets will have the care they need CAREER ELEVATION - Professional Development – ongoing education, wraparound support, and leadership coaching VIP TRAINING - A Next-Level, Comprehensive Training and Orientation Week UNBEATABLE CULTURE - A Family-First, Family-Focused Culture – and a supportive team to work alongside!