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Location:
Winston-Salem
Category:
Help Desk & IT Support

Workable
Product Technician
About Us
SBA Home North Carolina - The first production facility in the USA by SBA Group, a furniture manufacturer from EU member in Lithuania, with operations starting in late 2025. Over 250 talented professionals will work here and build their careers. It will be a highly robotic and automated factory with products reaching millions of homes in the US. Today we are looking for a Product Technician (technologist) to lead the development of new and existing products.
Key Responsibilities - lead the development of new and existing products/production processes, including:
Analysis of product documentation and drawings
Research and selection of materials from the market.
Description of technologies and their parameters.
Testing and selection of new materials.
Organizing sample production and process control.
Monitoring and optimizing the technological process to reach maximum efficiency.
Communicate, share, and organize the collected information, and initiate the application of best practices in the organization.
Perform cost calculations for products.
Prepare descriptions of production technology flows.
We believe you:
Have a university degree; a background in production/mechanical engineering or furniture/wood technology is an advantage.
Have SolidWorks and other drawing systems' experience.
Have at least 2 years of experience in a similar role in technology/product development.
Possess analytical thinking, and are capable of calculations and data systematization.
We offer:
Leading compensation plans.
Flexible schedule.
Competitive benefit package.
Paid holidays, sick days, and PTO.
Professional development assistance.
We bring a strong winners' culture with a positive and friendly team that is being guided by three core values: passion to win, leadership in invention and ownership spirit.

Mocksville, NC 27028, USA
Negotiable Salary

Workable
IT support technician
About Us
SBA Home North Carolina - The first production facility in the USA by SBA Group, a furniture manufacturer from EU member in Lithuania, with operations starting in late 2025. Over 250 talented professionals will work here and build their careers. It will be a highly robotic and automated factory with products reaching millions of homes in the US. Today we are seeking for IT support technician to join our team.
Key Responsibilities:
Provide first and second-level technical support for end users (Windows 10/11).
Diagnose and resolve hardware issues (e.g., desktops, laptops, peripherals).
Reinstall and configure operating systems (mainly Windows).
Install, configure, and maintain software applications.
Set up and maintain network and local printers/scanners.
Perform routine maintenance of IT equipment and systems.
Support users with Microsoft Office, email configuration, and basic networking issues.
Maintain inventory of IT assets and perform equipment handovers.
Document incidents and solutions in a helpdesk/ticketing system.
Assist with onboarding/offboarding of employees (device setup, account creation, etc.).
Escalate complex issues to higher-level support if needed.
We believe you:
Experience in IT support/helpdesk roles .
Good understanding of Windows operating systems (Windows 10/11).
Experience with PC/laptop reinstallation, imaging, and recovery tools.
Experience with Raspberry PI configuration.
Solid knowledge of computer hardware and peripherals.
Familiarity with printer setup, drivers, and maintenance .
Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi).
Experience with Microsoft 365 environment (Outlook, Teams, OneDrive).
Ability to troubleshoot both software and hardware issues independently.
Good problem-solving skills and customer service mindset.
Strong communication skills and ability to explain technical issues to non-technical users.
Ability to prioritize tasks and work under pressure.
Preferred Qualifications:
Experience with ticketing/helpdesk system Jira.
Basic knowledge of Active Directory .
Familiarity with remote support tool Axence.
Driver’s license.
We offer:
Leading compensation plans;
Competitive benefit package (Health, Dental, and Vision);
Paid holidays, sick days, and PTO;
Career advancement opportunities;
Safe and supportive work environment;
We bring a strong winners' culture with a positive and friendly team that is being guided by three core values: passion to win, leadership in invention and ownership spirit.

Mocksville, NC 27028, USA
Negotiable Salary
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