Browse
···
Log in / Register

Luxury Customer Experience Call Center Rep (Jacksonville, FL)

$16/hour

11751 Wax Berry Ln, Jacksonville, FL 32218, USA

Favourites
Share

Description

Partners Personnel has partnered with a globally recognized luxury fashion brand to offer an exciting opportunity for individuals eager to launch their career in luxury retail and e-commerce. If you're looking to grow your resume with a prestigious brand while delivering exceptional service, this is the perfect opportunity for you. We are seeking motivated, competitive individuals who are eager to get their foot in the door. To be considered for this exclusive opportunity, text “VIP” to 805-232-7376. Job Title: Luxury Customer Experience Specialist Location: Northside – Jacksonville, FL Pay Rate: $16.50/hour + Paid Training + Benefits + Bonus Opportunities Shifts Available: 1st, 2nd, and 3rd Shift Schedules: Variable Opportunity Type: Long-Term with Direct Hire Training Starts in 2 Weeks — Spots Are Limited To be considered for this exclusive opportunity, text “VIP” to 805-232-7376. Premium Service Role Expectations: • Serve as the primary point of contact for customers via inbound and outbound phone calls, emails, and chat, delivering a seamless luxury brand experience tailored to their needs. • Provide expert assistance with all aspects of the customer journey, including order inquiries, product information, returns, exchanges, shipping updates, and troubleshooting purchase issues. • Upsell and cross-sell luxury brand products during every customer interaction, recommending new arrivals, exclusive collections, seasonal offers, and loyalty programs that align with customers’ preferences and needs. • Actively engage customers by understanding their needs and offering tailored solutions that enhance their shopping experience and build brand loyalty. • Resolve customer concerns efficiently while maintaining a high standard of customer satisfaction — your goal is to not only address their issues but to turn each interaction into a positive experience. • Promote product knowledge: Educate customers on product features, care instructions, and the rich heritage of the luxury brand, enhancing their connection to the brand and inspiring repeat purchases. • Demonstrate problem-solving skills and the ability to handle high-pressure situations. • Document all customer interactions, including detailed call notes, feedback, and resolutions in CRM and order management systems. • Work collaboratively with internal teams (warehouse, fulfillment, and merchandising) to resolve purchase issues and ensure timely solutions and follow-ups. • Maintain composure and attention to detail while handling multiple calls and service requests simultaneously. Requirements: • 1-2 years of customer service experience, ideally in luxury retail, e-commerce, or hospitality. • Strong communication skills with the ability to engage customers confidently. • Competitive mindset with a focus on exceeding KPIs, upselling, and customer retention. • Comfortable using CRM software and retail platforms to manage customer data and orders. • Ability to handle high call volumes and multi-task while maintaining service quality. • Pass a typing skill test (35 wpm minimum) Get a head start on your application: https://jobs.partnerspersonnel.com/onboarding/ >>enter your zip code >>Select the Jacksonville Branch.

Source:  craigslist View original post

Location
11751 Wax Berry Ln, Jacksonville, FL 32218, USA
Show map

craigslist

You may also like

Craigslist
$700 - $1000 - WEEKLY Office admin / Data Entry / Marketing / IT (Gwinnett county)
$700 base + 100$ - 300$ or more bonuses Weekly Are you customer-service oriented, focused and efficient? We are looking for team member to join our expanding company. We are seeking motivated and results-driven Sales Representatives to join our growing team. In this role, you will engage with potential clients, build relationships, and drive sales through consultative selling. If you are a strong communicator with a passion for helping customers, we’d love to hear from you! We provide various services for residential and commercial properties. Must have previous experience in; - Marketing, - Data entry - Excel - IT - Web Design - Managing social media platforms Full time job Monday - Friday 8:30am - 5:30pm. Requirements: - Must have reliable transportation. - Must have General geographic knowledge of Metro Atlanta - Must have excellent customer service skills, ethical and of good morals. - MUST be dependable and organized. - Must be Articulate and have good clear professional phone voice. - Attention to detail and problem-solving skills. -Excellent written and verbal communication skills - Strong ability to communicate, multi-task and work in high pressure / fast pace environment. - 2-4 years as an Executive Assistant or Administrative Assistant required - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Experience managing social media pages and websites (basic content updates and engagement tracking). - High character and integrity, trustworthy - Ability to work independently, prioritize tasks, and maintain professionalism in a fast-paced environment. Duties include, but are not limited to, the following: * Excel Data Entry * Attending to a day to day business calendar. * Prepare and email invoices. * Other administrative duties to support the office. * Cold Calling * Networking * Manage administrative tasks. * Requires strong organizational skills & ability to prioritize tasks. * Attention to details & ability to meet deadlines. * Ability to multitask effectively. Please answer following Questions when submitting resume Application How many years of Customer Service experience do you have? How many years of marketing experience do you have? PLEASE SEND YOUR RESUME AND REFERENCES . Please include your experience, qualifications & hours that you are available. If you do not have a resume please type your experience body of email.
95 Constitution Blvd, Lawrenceville, GA 30046, USA
$700-1,000/biweek
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.