Wilmington Management & Change Consulting Job Listings

Workable

Client Delivery Lead

Make an Impact: Join VIA to Protect Communities and Build a Better Future At VIA, we do more than develop technology. We empower cleaner, safer, and more equitable communities. Our customers grapple with a critical dilemma: they possess invaluable data that, if shared, can enable a greater collective good. In the wrong hands, however, this same data can have disastrous consequences. This is where you come in. As a Client Delivery Lead, you will be pivotal in deploying leading-edge AI and intelligent agents to enable our customers to securely share critical data. Backed by 19 issued patents, VIA’s Web3, quantum-resistant, passwordless technology sets a new standard for secure collaboration. With investors including Bosch Ventures, BMW i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department of Defense and Fortune 100 companies worldwide, addressing their most formidable data and identity protection challenges. Our commitment to excellence is reflected in our 100% customer retention rate. Our clients consistently rank us as their most valued, reliable, and trusted software partner – a testament to the tangible impact we deliver. As a Client Delivery Lead, you will be instrumental in extending VIA’s track record of success. You will orchestrate the seamless integration and adoption of VIA’s digital solutions into our customers' complex workflows, adeptly bridging customer needs with product insights. You bring extensive experience in stakeholder management to help clients coordinate and collaborate with their customers, suppliers, and partners and make an impact on their communities. Requirements In this role, you will: Be a thought partner to C-level executives and senior stakeholders, both internally and externally: Collaborate with VIA’s client delivery team to provide exceptional support to all our valued customers Lead with curiosity, using a consultative approach to understand customer needs and define solutions Coordinate across customers and internal technical teams to draft workflows and ensure the appropriate sequencing of milestones and tradeoffs Anticipate future customer needs and provide strategic guidance on requirements for long term adoption Champion VIA’s solutions and lead long-term product success: Understand market and technology advancements and communicate VIA’s unique advantages throughout VIA’s customer engagements Identify future avenues for product expansion with current customers and collaborate with the sales and technical teams to support those opportunities Ensure that VIA exceeds expectations across timelines, client communication, and quality of work standards Propagate customer feedback across relevant VIA technical teams and help ideate future solutions Be a creative problem solver and model for excellence: Lead the continuous improvement of processes (e.g., delivery planning, solution expansion, and roadmapping) Serve as the go-to person for follow-up actions with customers, such as outlining deliverables, prioritizing initiatives, and running and coordinating meetings Identify future opportunities for team productivity and customer service improvements Challenge the assumptions of internal teams to expedite and simplify solutions for customers What you will bring to this role: Three+ years of experience in a customer facing role in technology consulting or other related fields preferred Ability to liaise with multiple senior stakeholders across both technical and commercial business functions A consistent track record of excellent client service and ‘on time’ delivery managing projects with multiple processes and deliverables Ability to work in a fast-paced environment where innovation is continuous Capacity to travel up to 25% to customer meetings as required Flexibility to work across different time zones to foster relationships with international customers Eligibility to obtain a U.S. Security Clearance (SECRET Level) What does it take to be a successful VIAneer? Let’s break it down, our VIAneers are: Self-motivated and passionate about leaving everything you touch better than how you found it A firm believer that people should love what they do, and as a result, are eager to build a culture that enables people to do their best work. A creative problem solver who respectfully challenges the status quo in the pursuit of excellence A person who leads discussions with curiosity and values diverse perspectives Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop your skills A strong team player who thrives in collaborative environments and celebrates the success of others Benefits What can VIA do for you? VIA offers competitive rewards, top-tier benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers’ favorite perks: A fully funded, top-tier health benefits plan, fully covered from day one, including vision and dental coverage for your whole family 20 vacation days annually, Summer Fridays, and an extended holiday period in December Paid parental leave, supporting new parents and families A dedicated wellness advisor to help you navigate the programs and opportunities available at VIA Ability to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to two well-located offices (and more to come!) designed for collaboration and stocked with everything you could need Opportunities to work from eligible locations for up to 2 months per year Individualized growth opportunities, including internal and external mentorship panels, custom goals and feedback sessions, and/or access to learning and development programs Transit benefits to support commuting costs In-person events to foster team bonding and collaboration across different teams Read more about our perks and benefits here. Our commitment to Diversity and Inclusion: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Somerville, MA, USA

Negotiable Salary

Digital Transformation Delivery Team Lead63393557815299121

Workable

Digital Transformation Delivery Team Lead

We're open to candidates in Boston, our preferred location, or the East Coast, with some flexibility required for meetings in all US time zones and Europe. 80% of the global workforce is a frontline worker; yet their work experience - how they work, how they connect with systems, with others, etc - is fundamentally disjointed and difficult compared to desk-based workers. Blink has built an unparalleled employee super-app to achieve our mission of closing this digital divide and enable distributed organizations to reconnect their frontline workforce, communicate effectively with all their employees and engage with all of them like never before. Blink’s super-app allows frontline workers to access everything they need and everyone they want in the palm of their hand. Our cutting-edge platform serves thousands of users across the globe, empowering enterprises to engage, motivate, and retain their most valuable assets—their people. Blink has been named in Sifted’s Top 100 fastest growing companies, G2’s report for best employee engagement software and recognised by Gartner as a leading software provider in their annual market guide for Employee Communications Application. 💻 What will you be doing? Our Implementation team is a global team with a customer-focused ethos and a mission to deliver seamless software implementations that deliver high user adoption, engagement, and instant business value. We are seeking an Implementation Team Lead to join our team, manage and mentor the US team, and oversee the delivery of Blink to our largest US-based enterprise accounts (10,000+ users). This will role will report in to our Global VP of Implementation based in the UK. This role requires a blend of strategic thinking, technical expertise, relationship management, and leadership skills to drive change and value realization for our customers. As the most senior Implementation resource in the US, you will play a critical role in ensuring the successful deployment of Blink within large, complex organizations. Additionally, you will be responsible for the growth and development of the team, ensuring their success while also working closely with our partnerships team to help scale our efforts with an expanding partner ecosystem and our Sales function to help drive and bring in new business. Responsibilities: Lead, mentor, and develop a high-performing implementation team, providing guidance, coaching, and support to team members to elevate their skills and ensure successful project outcomes. Act as an escalation point for team members and customers, helping to resolve complex issues and providing guidance on strategic account decisions. Lead by example, acting as the Programme Manager and senior stakeholder on our largest US accounts. Act as the key bridge between sales and the delivery team, ensuring a smooth handoff and setting up the foundation for successful project execution. Collaborate closely with stakeholders to craft and refine comprehensive Statements of Work (SOWs) that clearly define scope, objectives, and deliverables, setting the stage for impactful, high-quality implementations Collaborate with the VP of Implementation and senior leadership to identify areas for process improvement and implement solutions that drive efficiency and enhance the customer experience. Ensure alignment between the implementation team and other internal departments (Product, Engineering, Customer Success) to provide seamless cross-functional support to customers. Act as the key Implementation liaison with our US Sales function Build deep executive/C-level relationships, creating new senior stakeholders and understanding business concerns, motivations, and priorities. Able to understand executive business priorities and objectives, identify business imperatives, and flex approach to align with business strategy and initiatives. Play a key role in expanding our partner ecosystem by building and nurturing relationships with new partners as they are introduced into our network. Work closely with internal teams to ensure that partner contributions are effectively leveraged in delivering customer solutions and enhancing overall value. 🚀 About you The successful candidate will have 8+ years of experience and be resourceful, inquisitive, and a fast learner who can easily connect with our customers. You’ll be able to pick up new concepts quickly and empathize with customer pain points. This is a senior role, involving complex projects and executive stakeholder interactions, but the successful candidate will also be comfortable in a start-up environment, able to operate with a level of ambiguity, and not afraid to get hands-on in the details as needed. Team management experience, with a demonstrated ability to manage and mentor a team of high-performing professionals. Previous leadership experience in managing software implementation projects in a B2B software business, guiding and supporting a team to deliver successful outcomes for large enterprise customers. Strong project management skills in overseeing multiple projects and ensuring deadlines are met or exceeded, while effectively guiding the team team to maintain the same quality of communication and progress with customers. Strong understanding of change management principles and experience in driving organizational change in large enterprises. Proven ability to manage and influence multiple senior stakeholders in complex large-scale organizations and comfortable managing these relationships. Knowledge of SaaS software best practices and awareness of the typical customer lifecycle within the sector. Excited to be involved in a scaling Professional Services function and business, where you can share ideas, drive growth, and enhance our service delivery capabilities. Empathetic, sincere, and emotionally intelligent about solving customer problems, leading and mentoring the team to understand and address customer challenges and pain points. Experience in a metric-driven environment, being held accountable for the success of you and your team’s projects. Ruthlessly organized, with the ability to balance multiple tasks and priorities, provide regular updates, delegate effectively, and represent Blink as a world-class product. Project management qualifications are beneficial. c.20% US Travel required. 💚 About us We're a motivated and ambitious team, we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate. 💰 What we offer You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of! Benefits include: A competitive salary Generous equity allocations with significant upside potential 401(k) A generous plan to help you save for a bright future Private health insurance- we'll pay for your medical, dental, and vision coverage The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people. At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.

Massachusetts, USA

Negotiable Salary

Workable

Director of Programs

The Massachusetts Technology Collaborative seeks a highly motivated and experienced Director of Programs to support the development and implementation of the newly established Massachusetts Artificial Intelligence (AI) Hub. This role is ideal for an ambitious professional who thrives in complex, multi-stakeholder environments. You will serve in a pivotal role implementing programs to support, grow and strengthen engagement in the Massachusetts artificial intelligence ecosystem, focused on developing capacity and talent for technology development and adoption across the Commonwealth. Your ability to build consensus and collaborate effectively with key stakeholders, as well as your ability to communicate effectively with a wide range of constituencies, will be paramount to the success of this effort. As part of the commitment of state government to make Massachusetts a national leader in artificial intelligence innovation, the Massachusetts AI Hub is being established at the Massachusetts Technology Collaborative (MassTech). This pioneering initiative will drive cutting-edge collaboration between government, industry, startups, and academia, pursue solutions to the world’s most critical challenges, and unlock economic opportunities for businesses and residents across the state. The AI Hub has a specific focus on preparing the state’s workforce for the emerging opportunities in AI with an intent to enable all citizens to benefit from the inevitable changes that AI will introduce into society. The framework for the Massachusetts AI Hub, informed by recommendations from the report of the Governor’s AI Strategic Task Force, calls for the establishment of ethical and equitable AI as a bedrock principle of the Massachusetts AI Hub. The full report is available here. Role & Responsibilities The Director of Programs will work in partnership with the AI Hub Director, MassTech leadership and staff across MassTech divisions, and key stakeholders on the implementation of an impactful Massachusetts AI Hub that achieves the recommendations of the Governor’s Strategic Task Force. Further, the Director of Programs will work collaboratively to advance and implement the vision, plans, and policies that guide the AI Hub, consistent with the leadership provided by the Governor of the Commonwealth and by the Secretary of Executive Office of Economic Development (EOED) and the Secretary of Executive Office of Technology Safety and Security (EOTSS). Partnerships are of the upmost importance in the role; as such, the Director of Programs will need to advance existing and establish new relationships with research, priority industry sectors, education and workforce development, state and federal agencies and the academic and nonprofit organizations that will help to establish the AI Hub’s reputation as a leading resource to support AI ecosystem growth and development in the Commonwealth. High Priority Skills and Experience Strategy and Vision o An experienced leader adept at collaborating across industry, academia, and government to convene and learn from key stakeholders to understand their needs and to align programming supporting those needs with those of job seekers, training providers and educators. o Passion for service and recognition of the once-in-a-generation opportunity to create lasting impact for MA and the Northeast in artificial intelligence. o Understanding the complexities of developing AI technologies, ethical use and adoption of AI and programs and best practices in talent and workforce development. o Ability to convene, with credibility, integrity and confidence, public conversations around incorporating AI in education and the workforce. o Serve as a thought leader and advocate for AI ecosystem development and engagement. Knowledge and Experience o Current knowledge of trends in the artificial intelligence ecosystem. o Understanding current business and technology needs. o Understanding of impacts on current labor market trends, particularly the impact on occupations outside of technology centered sectors. o Familiarity with programs and services to support an AI workforce and programs to support awareness and responsible utilization of AI in society. o Familiarity with programmatic designation processes, existing talent and industry pathway initiatives and credentialling resources. o Awareness of ecosystem engagement centered sector development. Management and Collaboration o Work in partnership with Mass Tech Collaborative staff, including members of the Innovation Institute cluster development team and other internal teams across MassTech o Lead a Mass AI Hub Talent Working Group. o Understand and work within structured state and federal government guidelines. o Create and deliver relevant conceptual or technical presentations to large stakeholder groups, and build relationships with partners, members and potential new members to drive development and success of the AI Hub. o Develop a roster of programs and partners to strengthen ecosystem engagement and relationship building across the sector. o Elevate applied AI related careers and assist in the promotion of these careers to student groups across the K-12 continuum. o Outreach to diverse stakeholder to foster strategic partnerships to create positive impact. o Organize and run regional communities of practices between industry and academic partners to promote best practices and industry engagement. o Collaborate with state workforce and education systems to effectively coordinate talent development programs. o Provide professional development support around project based learning to support industry alignment. Team Engagement o The Director of Programs will support the achievement of excellence through collaboration, trust, and teamwork, focusing on organizational success of the Massachusetts artificial intelligence sector and the full range of Hub constituents, rather than individual success or that of an affiliated entity. o Ability to think and act creatively to develop programs, collaborative partnerships and alliances, and member value. o Willing to work as an employee of the AI Hub at MassTech without affiliation with any of its members/contributors. Personal Characteristics: o Honesty & Integrity. o Brings a positive, enthusiastic, can-do attitude. o Excellent writing and presentation skills. o A good listener who is not ego driven. o Able to relate well to a broad base of stakeholders across industry, academia, and government in an open constructive manner that inspires collaboration and engenders mutual trust. Requirements o 10+ years of professional industry and academic experience in research, development, and or program management. A combination of working in academia, nonprofit institutions, and industry is preferred. o Demonstrated ability to work in a mission-oriented organization. o Proficiency in Microsoft Office required and familiarity with Microsoft 365 collaboration tools such as SharePoint and Teams o Travel within the state is required (often not accessible by public transportation); occasional travel out of state is anticipated. ** This position requires candidates to be able to work at our Westborough, Massachusetts office at least two days per week. This is not a fully remote position. ** Benefits MassTech offers a hybrid work schedule and a competitive total rewards package.

Westborough, MA, USA

Negotiable Salary

Associate Strategy Consultant - Healthcare63499801893891123

Workable

Associate Strategy Consultant - Healthcare

About Decimal Health Decimal.Health is a boutique digital health innovation consultancy and venture studio. We are a clinician-led company with over two decades of experience in digital health. As consultants we craft bespoke strategies for clients in the healthcare sector, and as a studio we spine out companies – from research labs of a hospital to commercial ventures with a hospital. We pride ourselves on our nimble approach that connects strategy with action, going deeper than traditional consulting firms by leveraging our real-world experience to ensure practical and impactful solutions. We are seeking a dedicated and detail-oriented Associate Consultant to join our team. In this role, you will support strategy engagements and assist with the day-to-day project activities for startups, health systems, pharmaceutical companies, and Fortune 500 clients. Requirements Key Responsibilities Assist in managing project timelines and deliverables, ensuring high-quality outputs are met within deadlines. Support the execution of primary and secondary research plans on clinical, technology, and business topics. Conduct qualitative and quantitative data analysis to derive actionable insights that inform strategic recommendations. Coordinate and participate in interviews with clients, customers, providers, and thought leaders to gather valuable information. Contribute to the development of client deliverables such as reports, presentations, and other materials as required and ensure timely completion of high-quality deliverables that meet client expectations. Help create thought leadership materials including white papers, blog posts, and other research publications to enhance the firm’s visibility. Qualifications Education: Bachelor’s degree in Business Administration, Public Health, Health Administration, Social Sciences, Economics, or a related field. A Master’s degree is a plus. Experience: 2-3 years of experience in healthcare management consulting. Familiarity with the U.S. healthcare system, payment models, and digital health landscape is preferred. Desired Skills Strong analytical skills with a structured approach to problem-solving. Excellent oral and written communication skills with an ability to present ideas clearly. Strong project management capabilities with attention to detail. Ability to thrive in a fast-paced environment while managing multiple priorities. Desired Attributes A proactive self-starter who is eager to learn and contribute. Strong interpersonal skills with a collaborative mindset. Passionate about improving healthcare delivery and patient outcomes. Benefits Why work with us? This role offers an exciting opportunity for an Associate Consultant to make a meaningful impact in the healthcare sector while developing their skills in a dynamic environment. You will work side by side with some of the smartest minds in this space like Ann, Sarah, Vini. If you are driven by a desire to contribute to innovative healthcare solutions, we encourage you to apply!

Boston, MA, USA

Negotiable Salary