Service Coordinator - Social Work Coordinator - Sacramento (Sacramento & Surrounding Areas)

Family Reclaim Services (FRS) encompasses specialized case management services for families where children are living at home with their parent or guardian and whose families are under the supervision of the Juvenile Courts through the Children and Family Services (CFS) department of the Alameda County Social Services Agency. The case management services are designed to help families reduce the risk of re-entry into foster care due to child abuse or neglect after the close of their dependency case. The strength of the FRS program is our staff. Our Family Case Managers come to us with some personal experience navigating multi-systems within the Alameda County to. Family Case Managers also harness their specialized expertise to engage families while using a family-driven, strength based and intervention approach. The Family Case Manager will provide hands-on in person case management to families with an open child welfare case where the children are residing with their parent or guardians, or for families where the child has recently returned to the custody of a parent or guardian. The Family Case Manager provides coaching and encouragement to families while leveraging case management expertise and experience navigating multi-systems to support families in meeting their goals, ensuring the integrity of the individual family's culture is fully integrated into every aspect of care, and that culturally sensitive and family-friendly engagement practices permeate throughout all of our program offerings. The Family Case Manager will also collaborate with Alameda County Child Welfare Workers to support parents in engaging in their case plan activities and/or transition after case closure to ensure parents have a clear understanding of the issues that brought their family to the attention of Alameda County Department of Children and Family Services. Family Advocate job portal link: https://recruiting.paylocity.com/Recruiting/Jobs/Details/3544505 Qualifications: -Minimum Qualifications for Family Case Manager: Two (2) years previous case management experience working in the field relevant to client population. -Some personal experience successfully navigating multi-systems within the Alameda County. -Personal experience connecting with community providers /resources and ability to support families in accessing all needed community resources. -Ability to work directly with parents and to collaborate with Alameda County staff in order to deliver appropriate and supportive services to families. -Experience in working with families with complex trauma -Experience in Motivational Interviewing and/or commitment to receive training in this area. -Must have an understanding of child/adolescent development -Ability to engage cross-culturally with diverse clientele and community partners, providing culturally relevant and sensitive support -Experience providing face to face Family Driven care to multi stressed families involved in Child Welfare system -Ability to engage professionally with parents, supervisors, peers, community partners and County staff. -Willingness to engage in personal and professional development in order to develop new skills and meet the challenges of the position. -Willingness to engage in reflective practices and utilize other clinical approaches in identifying and addressing personal issues which may affect or be affected by working with families involved with the Child welfare system -Demonstrate good verbal and written communication skills -Demonstrate good organizational skills -Experience in computer skills and/or commitment to receive training in this area -Ability to pass a background clearance and TB test -Valid California driver’s license, a clear driving record, availability of personal vehicle, and personal vehicle insurance coverage. -Willingness to work overtime as needed, including some evening and weekend events. Preferred Qualifications: -A Bachelor’s degree in Human Services or closely related field from an accredited school -An Associate’s degree in a relevant field combined with at least three years of related case management or family advocacy experience will also be considered -Bilingual/Bicultural (Spanish) strongly preferred Duties and Responsibilities: -Carry caseload up to 15. Support families with linkages to community resources that address basic needs and stabilization concerns, such as parent training, housing navigation, childcare, navigating legal system, escaping intimate partner violence, emergency food, supportive counseling and crisis intervention, finance management, nutritional guidance, parent support groups, etc. -Work with parents to address child welfare case plan requirements and/or reduce the risk of re-entry into foster care due to child abuse or neglect. -Conduct weekly face-to-face visits with families (within the community or parents’ residence) and phone calls with parents in order to provide families with emotional and practical support as they navigate the Child Welfare system. -Assist families with increasing their support network on behalf of the needs of their child(ren) -Conduct screenings to identify family concerns and improvement in family functioning -Clarify and demystify Child Welfare and Juvenile Court systems and jargon for families. -Advocate on behalf of families with schools, health care, and other community services or providers, etc. -Provide one-to-one support to the parent, i.e., role modeling advocacy for the parent: acting as a sounding board, motivator and a coach for the parent. -Attend any Case Planning and Review Child and Family Team (CFTs) meetings to help ensure that families’ concerns are heard and addressed -Demonstrate sensitivity and competence in dealing with ethnic, cultural, and socioeconomically diverse client population spanning over a large geographic area. -Increase awareness about the importance of parent/professional partnerships Assist in the ongoing development and evaluation of the child’s treatment plan, including educational, mental health, and substance treatment plans -Participate in Inter-Disciplinary Team meetings and represent the parent’s perspective -Engage in personal and professional development in order to develop new skills and meet the challenges of the position. -Participate in related parent education trainings and workshops -Participate in weekly individual and group supervision -Participate in required agency and county in-service training program -Co-facilitate Parent Cafés and other parent training development events -Maintain accurate case documentation, assessments, and complete all paperwork by deadlines -Communicate daily schedules and plans clearly to supervisor and other relevant parties. -Maintain close contact with supervisor through email and cell phone contact (equipment provided). -The ability to relate effectively and professionally with parents, supervisor, co-workers and staff in support of families. -Meet and maintain all contract deliverables by deadlines -Perform all other duties as necessary for the good of the agency and program Work Environment: While performing the duties of this job, the employee regularly works in an office setting and in the community. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. Position Type/Expected Hours of Work: This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:30 p.m. Some evenings and weekends are required. Travel: Travel to various worksites is required Work Authorization/Security Clearance: Employees must pass a background check and receive TB and health clearances prior to employment A Better Way is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, ethnic background, religion, gender, sexual orientation, HIV-status, national origin or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This document may be subject to periodic review and revision in compliance with California labor and employment regulations.

As a Parent Partner, you will work directly with parents involved in the Alameda County Child Welfare system and with families who are at risk of child abuse and neglect in Alameda County. Qualification requirements include having lived experience as a birth parent who has successfully navigated the Alameda County Child Welfare System to reunify and carry out viable permanency plans for their children. Parent Partner role responsibilities: This position will work closely with families to increase involvement, setting goals, coaching family members through the process, and supporting them in achieving the set goals. In this role, you would also help to ensure that the integrity of the individual family's culture is fully integrated into every aspect of the care and support offered to the child and family. Parent Partner (ARS) application portal: https://recruiting.paylocity.com/Recruiting/Jobs/Details/3289360 Qualifications: - *A birth parent who has successfully navigated the Alameda County Child Welfare System as a client, who has exhibited exceptional qualities in their own efforts to reunify and carried out viable permanency plans for their children. - Ability to work directly with parents and to collaborate with Alameda County staff in order to deliver appropriate and supportive services to families. - Ability to engage cross-culturally with diverse clientele and community partners, providing culturally relevant and sensitive support. - Ability to engage professionally with parents, supervisors, peers, community partners and County staff. - Personal experience connecting with community resources and ability to support families in accessing all needed community resources. - Willingness to engage in personal and professional development in order to develop new skills and meet the challenges of the position. - Willingness to engage in reflective practices and utilize other clinical approaches in identifying and addressing personal issues which may affect or be affected by working with families involved with the Child welfare system - Demonstrate good verbal and written communication skills - Experience in computer skills and/or commitment to receive training in this area - Ability to pass a background clearance and TB test - Valid California driver’s license, a clear driving record, availability of personal vehicle, and personal vehicle insurance coverage. - Willingness to work overtime as needed, including some evening and weekend events. Work Environment: - While performing the duties of this job, the employee regularly works in an office setting and in the community. Position Type/Expected Hours of Work: - This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m. Some evenings and weekends required. Travel: - Local travel to various worksites and in the community is required. Work Authorization/Security Clearance: - Employees must pass a background check and receive TB and health clearances prior to employment. Covid-19 vaccination required. Annual driving records review. A Better Way is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, ethnic background, religion, gender, sexual orientation, HIV-status, national origin or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. • Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. • Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. • Assist patients with checking in and registration in new online system answering questions as needed. • Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. • Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit. • Communicates appointment changes to patients and staff. • Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff. • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. • Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc. • Ensure that the waiting area is maintained neat and well organized. • Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly. • Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. • Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. • Understand and comply with OSHA and other regulatory requirements. • Assist in orientation of new personnel as directed. • Work as a contributing team member and act in a professional and respectful manner at all times. • Comply with all standard operating policies and protocols of APLA Health & Wellness. OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Knowledgeable about insurance plans as well as Medi-Cal/Medicare. Knowledge of: Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred. Ability to: • Must be extremely organized and detailed oriented • Must have excellent communications and written skills • Strong telephone etiquette • Must have a courteous, professional nature and customer service oriented • Must maintain a strict discipline in time management with a focus on quality • Knowledgeable about insurance plans, Medi-Cal / Medicare • Good computer and typing skills. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=297073&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: The referral coordinator will provide patient care services under the direction of a licensed health care provider. This includes handling referrals, health follow-ups and coordination services. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Coordinates and manages authorizations for referrals from our primary care providers to outside providers, including to medical specialists and outside facilities for special testing/imaging in a timely manner. • Facilitates and ensures the receipt of consult/specialty notes and test results after a patient has been referred to an outside provider in a timely manner. • Communicates with primary care provider (PCP) to inform of any delays or barriers to patients care. • Serves as clinic liaison to outside agencies and partners. • Communicates with Supervisor when unable to process all referrals or follow-ups to avoid delays. • Involve in all quality improvement and other team projects actively. • Reporting of incoming and outgoing calls logs to the supervisor as needed. • Coordinator and tracking imaging, voicemails and incoming faxes inside and outside facilities. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED. Proficient use of Microsoft Office and electronic health records. Knowledge of: • Basic medical terminology and patient care methods, techniques and healthcare background. • Methods and standard procedures for the maintenance of medical records. • Safety policies and safe practices applicable to the work. • Effective communication skills; general computer knowledge. • Knowledgeable with CPT and ICD-9 codes. • Knowledge of insurances, managed care and IPA’s Ability to: • Prioritized work load and maintained an organized work space • Communicate effectively with people of various educational, socio-economic and cultural backgrounds. • Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, guidelines and protocols applicable to APLA. • Communicate clearly and effectively, both orally and in writing. • Operate a computer and standard business software. • Maintain highly confidential personal and medical information in accordance to HIPAA regulations. • Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations. • Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=190103&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the supervision of the Program Coordinator, the Prevention Training Specialist for the CDC Black MSM Program will develop, implement, monitor, and evaluate HIV testing and counseling services for Black MSM (Men Who Have Sex with Men) ages 18-39. This includes providing virtual, on-site, and field-based HIV testing and counseling, as well as navigation and linkage to care for newly diagnosed individuals. Additionally, the specialist will facilitate referrals for STI screening/treatment and PrEP/PEP services, manage the distribution of at-home HIV test kits, and oversee a social marketing strategy to enhance awareness and recruitment into sexual health services. A key responsibility is the accurate input and maintenance of HIV testing data within the CDC database to ensure compliance with public health standards. The Prevention Training Specialist will work to reduce health disparities, improve access to care, and foster a culturally competent, supportive environment for Black MSM, promoting positive health outcomes within the community. ESSENTIAL DUTIES AND RESPONSIBILITIES: • HIV Testing and Counseling: Provide virtual HIV testing and counseling using the OraQuick at-home HIV test kit and on-site HIV testing via the Insti Rapid HIV test. Ensure proper protocols are followed and accurate documentation is maintained. • Navigation and Linkage to Care: Support newly diagnosed individuals by connecting them to medical care, treatment, and support services. Refer participants to the Annex clinic for STI testing, treatment, and PrEP/PEP services. • Data Entry and Management: Accurately input and track HIV testing data in the CDC database, ensuring completeness, consistency, and confidentiality. Maintain detailed records to comply with program standards and public health protocols. • Resource Distribution: Oversee the shipping and distribution of Swab & Chill at-home HIV test kits. Track inventory and ensure timely delivery to participants. • Social Marketing and Outreach: Develop and implement a marketing strategy to increase awareness and engagement in HIV testing and sexual health services. Utilize social media and community outreach efforts to recruit participants. • Group Facilitation: Oversee and guide structured focus group discussions with 12–15 Black men who have sex with men (MSM), ages 18–39. These sessions will explore key topics related to sexual health, wellness, and community-based experiences specific to the target population. • Collaboration and Teamwork: Work closely with the Program Coordinator and evaluation team to support program objectives, maintain data integrity, and improve service delivery. • Professionalism and Confidentiality: Adhere to HIPAA guidelines and confidentiality protocols when handling participant information, ensuring privacy and trust. • Timeliness and Adaptability: Demonstrate strong time management skills by meeting deadlines, addressing participant needs, and adapting to changes in program priorities. • Engagement Strategies: Foster relationships within the Black MSM community, encouraging participation in HIV testing and biomedical prevention services. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Associate’s degree in a human services-related field or at least two years of experience in HIV prevention, health education, or a related field. • At least one year of experience and/or active participation in the Black MSM community. • Possession of an HIV Counseling and Testing (HCT) certification from the Department of HIV and STD Programs (DHSP) preferred. • Familiar with developing social marketing campaigns. • Experience working with HIV prevention and health education/health promotion • Experience working in a nonprofit environment preferred; specific training/experience with HIV/AIDS-related issues and other sexual health education related areas preferred. Knowledge of: • HIV prevention methods, sexual health, and STI screening/treatment. • Biomedical HIV prevention strategies, including PrEP/PEP, DoxyPEP, and TasP. • Public health guidelines, harm reduction practices, and the HIV testing certification process. • Health disparities affecting Black MSM communities, including barriers to accessing healthcare services. • Principles of social marketing and virtual community engagement platforms. Ability to: • Work independently while managing multiple tasks efficiently. • Maintain accurate data entry and manage databases related to public health tracking. • Handle sensitive information with professionalism, confidentiality, and discretion. • Engage individuals in a culturally competent and supportive manner. • Communicate effectively in both written and verbal formats, including group presentations. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=300631&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the direction of the Program Manager for the Gender Services Program, the Gender Services Patient Advocate will help develop, implement, monitor, and evaluate all approaches with TGINB+ (Transgender, Intersex, Gender Non-Binary, and Gender Expansive) patients. The Gender Services Patient Advocate’s main role will be to assist TGINB+ patients, coming into the APLA Health Centers, with their medical and gender related services. The Gender Services Patient Advocate will assist in getting new patients enrolled at APLA Health and help them navigate health services that are available to them depending on their insurance. The Gender Services Patient Advocate may assist APLA Health patients with certain social services like name & gender change, enrolling in Cal-fresh or GR (general relief). The Gender Services Patient Advocate will make regular contact/check-ins with APLA Health’s TGINB+ patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Assist the Program Manager for Gender Services in the development and implementation of APLA Health’s services for TGINB+ patients. • Conduct the “Trans Need Assessments” with all new patients to identify their needs, and offer support the patient as applicable. • Follow up with patients to ensure their needs are being met and are satisfied with the services they are receiving at APLA Health. • Monitor, update, and sustain program visibility on all social media platforms. • Provide health education activities to members of the TGINB+ community. • Help coordinate the design and layout of collateral materials supporting Gender related services, including but not limited to; program flyers, publicity campaigns, events and other materials as needed. • Develop and implement a yearly community mobilization plan targeting outreach venues. • Work with and continue to develop relationships with key stakeholders and APLA Health’s community partners. • Assist APLA Health’s Behavioral Health Team in regards to the needs of our TGINB+ patients. • Assist APLA Health’s Medical Health Team in regards to the needs of our TGINB+ patients. • Develop relationships with HIV service agencies throughout Los Angeles County that would best assist the TGINB+ community. • Ensure culturally and linguistically appropriate services. • Prepare quantitative and qualitative reports as assigned. • Attend community/public meetings as necessary. • Provide peer mentoring to clients seeking gender transition services. OTHER DUTIES MAY BE ASSIGNED TO MEET PROGRAM NEEDS. REQUIREMENTS: Training and Experience: Associates degree in a human services field OR two years of experience working in the TGINB+ community as an advocate. At least two years’ experience working with marginalized communities and have extensive knowledge of psychosocial issues related to the gender continuum is preferred. Case and record management experiences is preferred. Experience working in a nonprofit environment preferred. Specific training/experience with the HIV/AIDS/TGINB+ related issues preferred. Experience working with electronic health records (eClinicalWorks) preferred. Knowledge of: Gender spectrum and the barriers to health care that the TGINB+ community continue to face. GAHT (gender affirming hormone therapy), GAS (gender affirming surgeries) and procedures. Spectrum of HIV and STI’s human sexuality, substance use and abuse, effective communication skills, de-escalation practices, harm reduction, , psychosocial and mental health factors affecting quality of life for HVI/TGINB+ individuals, outreach strategies, date management, health and social concerns of diverse populations of TGINB+ persons, particularly those from marginalized communities PEP and PrEP, HIV/STI risk reduction theory, principles of social marketing and venues or areas where the target population congregates (in-person/online). Ability to: Communicate effectively orally and in writing; organize work in an effective manner; work in collaborative clinical based environment; interdisciplinary; work effective independently; show empathy to and extend compassion to those of the gender spectrum. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California drivers’ license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=313286&clientkey=A5559163F67395E0A2585D2135F98806