Entry level A/V technician (Hudson and Twin cities)

LINK TO JOB POSTING DOC: https://docs.google.com/document/d/e/2PACX-1vQ2eHIedyLv8bdqmUhvMZsKTb3L-xmmdMtxrG8yd28yhQSX29Q5QA3IbN5befY-zpqFu3rGsq22VIiy/pub -------------------------------------------------------------- CENTRAL OHIO SERVICE & SYSTEMS SPECIALIST – JOB DESCRIPTION POSITION OVERVIEW: We are seeking a highly motivated and experienced Central Ohio Service & Strategy Specialist to serve as BOTH the strategic/organizational leader and on-site project/service leader for the Central Ohio region. This role is the primary standard-bearer for both strategy and on-site delivery, combining leadership responsibilities with hands-on execution. The position requires extensive experience in both leadership/strategy and operational/technical domains. KEY FOCUS AREAS: Develop and execute strategy for client service and internal process improvement Lead and execute projects from scoping to completion Oversee and deliver on-site technology and client-facing service Organize meetings, set agendas, and follow up on action items Design, document, and implement systems and processes Manage internal and external communications, escalations, and planning NECESSARY SOFTWARE KNOWLEDGE: Ticketing & IT Service Management (ConnectWise, ServiceNow, SuperOps, etc.) Documentation & Collaboration (Confluence, SharePoint, Google Workspace, Office 365) Remote Support (TeamViewer, LogMeIn, AnyDesk, Microsoft RDP) Cybersecurity Tools, endpoint protection, MFA, CMMC 2.0 practices a plus Networking & Monitoring (PRTG, SolarWinds, Ubiquiti, Meraki) CRM & Communication (Salesforce, HubSpot, Slack, Teams, Zoom) LOCATION REQUIREMENT: Must be located in Central Ohio Regular on-site client visits throughout Central Ohio; home-based role with travel CORE RESPONSIBILITIES: Design, implement, and maintain operational systems and standardized workflows Develop and document business processes; create process automation where applicable Establish and track metrics/KPIs; lead process improvement (Kaizen, ‘5 Whys’, PSDA, etc.) Initiate regular client updates; create communication schedules and alerts Organize, lead, document, and follow up on meetings and action items Collaborate on escalations; ensure thorough documentation and process follow-through Own project deliverables and tracking from start to finish Provide hands-on technical support during on-site visits (network cabling, equipment moves up to 50+ lbs, etc.) REQUIRED QUALIFICATIONS: Must be based in Central Ohio 5+ years in both leadership/strategy AND operational/technical roles (not entry level) Demonstrated abilities in strategic planning, team leadership, and hands-on delivery Strong understanding of IT systems and business processes Excellent written and verbal communication Able to manage multiple projects, work independently and directly with clients DESIRED QUALIFICATIONS: Experience with process improvement methodologies and project management Technical certifications relevant to IT service delivery Familiarity with automation tools, AI, and operational challenges KEY SUCCESS INDICATORS: Operational systems implemented and maintained successfully Consistent proactive, effective communication Clear meeting outcomes and documentation Reliable completion of projects within timelines High client satisfaction and process ownership OUR COMPANY CULTURE: We lead with kindness, act with honesty, and are committed to always giving our best. Our team thrives on curiosity, creative solutions, and a constant drive to improve – for our clients and each other. COMPENSATION & BENEFITS: $27–$40/hr, part-time (approx. 20-30 hrs/week, 9 a.m. to noon core hours, flexibility required) Full medical, vision, dental 401(k) with 4% company contribution Mileage reimbursement at $0.30/mile for on-site work Growth opportunity in a dynamic, supportive environment HOW TO APPLY: Click link at top to see application info.

Oversee end-to-end delivery and operational performance of application services supporting DoD missions Coordinate cross functional teams (App Dev, DB, Platform, Cyber, Network, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) to balance velocity, reliability, and security; maintain decision records and traceability Define and maintain service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own the Service Catalog entries for application services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new or changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO artifacts, handover) Forecast demand and plan capacity (computer, storage, licenses, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: pre implementation reviews, maintenance windows, freeze periods, and rollback validation Ensure releases meet readiness gates (approvals, testing, monitoring, comms) and verify post change health Own P1/P2 Major Incident bridges, communications, and stakeholder updates through resolution Ensure first response quality (MTTA), restoration (MTTR), user experience impact tracking, and formal post incident reviews Drive RCA with durable corrective actions; track aging and effectiveness checks Manage availability targets, error budgets, technical debt, and resiliency patterns (graceful degradation, retries, circuit breakers) Maintain service continuity, DR plans, and evidence of periodic tests (RTO/RPO attainment) Align service operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs; negotiate improvements or remediation plans Validate vendor runbooks, maintenance notifications, and participation in incidents/RCAs Provide daily/weekly/monthly performance reporting (availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/analysts/engineers; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with application architectures (web tiers, APIs, microservices/containers), observability concepts (APM, logs/metrics/traces), and security controls in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

We are an e-waste and battery recycling company that provides sustainable waste solutions to business and government agencies in California. We are looking for one person to add to our team. Proficient in IT Technology: Hard drive Wiping Software - Research device prices Electronic Refurbishing, Reselling Knowledge with selling platforms such as: Offer-up Craigslist Facebook marketplace Highly motivated There are 4 major aspects to this position: Mechanical Disassembly, Sorting, Packing, Equipment Operation. If you have the following experience, please apply: Computer/Technical Skills, IT Support 2-3 years experience Warehouse Mechanical / Hand tools Packing, sorting, material handling Clean background Clean drug screen Applicants with exceptional organization skills & previous experience working with computers and/or electronics will be given priority. Wage Ranges From : $41,200 to $60,500 DOE : (Wages + average quarterly bonus) WE ARE COMMITTED TO PROVIDING: Challenging and fast paced work environment Full-time Employment Opportunity for Advancement Medical, Dental, Vision benefits Paid Vacation Paid Holidays Simple IRA NO PHONE CALLS - APPLY IN PERSON AND BRING YOUR RESUME Modern Waste Solutions: 3921 Pell Circle, Sacramento, CA 95838

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Demonstrate strong leadership, interpersonal, and management skills along with a solid understanding of technology services within the Desktop User Experience technical domain Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team. Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Maintain awareness of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Working knowledge and understanding of the following technical areas: Microsoft 365 (M365) Email and Collaboration Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD Windows Client Operating Systems Desktop Management Client-side Application Management Mobile Device Management (MDM File & Print Services Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Title: Computer Support Specialist LONG TERM TEMPORARY ASSIGNMENT Duties: - Provide timely second-level hardware and software support to agency employees New York City regional offices - Support all aspects of the hardware device lifecycle management - Participate in the rollout of agency-wide hardware/software initiatives - Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary - Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information - Conduct hardware and application testing and troubleshooting as needed - Develop technical user and IT documentation Key Skills & Abilities: - Strong interpersonal, written and oral communication skills - Ability to work with minimal supervision - Customer service experience - Strong organizational skills and attention to detail - Experience installing, testing and troubleshooting computer hardware Preferred Education: High School Diploma, Technical Degree/Certificate Program, Bachelors Degree Please submit your resume as an attachment in WORD or PDF 35 Hour Work Week 9am to 5pm $25 an hour PAID WEEKLY through a NYC Staffing Firm WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Oversee end-to-end delivery of cybersecurity service quality Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs Foster a culture of continuous improvement and knowledge sharing Ensure the team has the necessary skills and resources to deliver excellent service Oversee resolution of major incidents and problems impacting cybersecurity service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases) Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on service performance to senior management and business stakeholders Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations Contribute to development and management of the service delivery budget. Track and control service delivery costs Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis Oversee and actively participate in operational maintenance and sustainment activities Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Excellent analytical, problem-solving, and decision-making skills Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience in DoD IT Operations preferred Project management experience preferred Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.