Dispatch & Transportation Manager (Armonk)

About Us: The World's Best Cheeses (WBC) is one of America’s leading importers. We have been family owned and operated for over 40 years and distribute over 4,000 gourmet items to over 2,500 specialty stores. Headquarters are in Armonk, NY. with operations in Alameda, CA servicing the West Coast. Our company is experiencing dynamic growth and is seeking a Transportation Manager to ensure timely delivery to customers and manage all trucking delivery operations. From its humble beginnings over 45 years ago as LIPCO, The World's Best Cheeses has become a cheese distribution powerhouse, driven by a commitment to exceptional product selection. Anticipating the "Golden Age of Cheese Imports," founder Richard Fiscina transitioned the company from a local deli supplier to a specialist in importing and distributing a wide array of specialty cheeses. Under the leadership of Joe Gellert, the company not only navigated strategic moves and acquisitions but also curated a diverse portfolio of over 4,000 of the finest specialty foods globally. The hallmark of The World's Best Cheeses lies in its unparalleled product selection, a testament to Crystal Foods' expertise in sourcing high-end cheeses and Cheeseworks' stronghold in California. This strategic amalgamation ensures a product range that transcends boundaries, offering customers an extraordinary culinary experience. Today, with an extensive and diverse catalog, The World's Best Cheeses stands out as a leader in the cheese distribution landscape, dedicated to bringing the world's finest flavors to customers nationwide. Position Summary: We are seeking a highly organized and proactive Dispatch & Transportation Manager to oversee the day-to-day operations of our transportation, dispatch, and delivery services for our customers. This role is responsible for dispatch coordination, fleet maintenance, driver management, and cross-functional collaboration with departments such as Account Management, and our Warehouse team to ensure seamless and timely delivery. The ideal candidate will have strong leadership skills, a problem-solving skillset, and the ability to manage assets and personnel in a fast-paced environment. This job is 70% daily dispatch and driver coordination, 30% fleet management and process optimization. Key Responsibilities: · Coordinate daily dispatch operations and delivery schedules to ensure timely and efficient service. · Optimize routes and navigate schedule changes, while upholding customer satisfaction. Analyze and redesign delivery routes to improve efficiency and reduce costs. · Oversee truck maintenance, repairs, and acquisition of new vehicles (including thermal king units). Manage truck registrations, insurance, and asset tracking. · Manage driver hiring, onboarding, and compliance for all drivers. Manage accident reports, working directly with HR on any issues, and maintain consistent adherence to safety protocols. · Utilize Samsara GPS for fleet tracking, reporting, and monitoring idling and driver behavior. Conduct spot checks to ensure quality and compliance. · Manage procurement of supplies and equipment needed to maintain delivery standards. · Work closely with Account Management to align logistics with client needs. Partner with the Credit Department to support monetary collections facilitated by the drivers. · Provide additional oversight for our West Coast logistics operations. Conduct quarterly meetings with Armonk-based drivers and annual meetings with Alameda-based drivers. · CDL Preferred: A Commercial Driver’s License (CDL) is strongly preferred and may be required for certain operational needs. Qualifications: · 3-5 years of experience in fleet management, dispatch operations, or transportation operations · 3-5 years direct people management, ideally managing a team of 5+ · Strong organizational and problem-solving skills · Experience with GPS fleet tracking systems (e.g., Samsara) ideal · Knowledge of DOT regulations and safety compliance is a plus · Excellent communication and interpersonal skills · CDL strongly preferred but not required · Ability to work in dynamic environment and manage multiple priorities What We Offer: · Competitive salary with full benefits · Opportunity to contribute in a high impact role · A collaborative fast-paced team environment · This is an excellent opportunity! Send your cover letter and resume today! · Job Type: Full-time Benefits: · 401(k) · 401(k) matching · Dental insurance · Health insurance · Paid time off · Vision insurance Schedule: · Day shift Work Location: · Armonk, NY - On Site