Weston Customer Service - Customer Facing Job Listings

Customer Service Representative (Work from Home/Hybrid)63851607746179120

Workable

Customer Service Representative (Work from Home/Hybrid)

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Performance Requirements (**MUST READ**): Average Talk Time: Less than 4 minutes per call while resolving customer issues. Call Conversion Ratio: Require a 60%+ lead to call ratio. Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits Opportunity to continue working from home in our post-pandemic workplace Retention bonus at both the 6 month and 1 year mark Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period Monthly Incentive Bonus Plan (up to $300) Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Fort Lauderdale, FL, USA

$14/hour

Customer Success Specialist63847379620737121

Workable

Customer Success Specialist

Who we are: Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships. What we'd love to see: We are seeking a Client Success Specialist or a dynamic individual from a background whereby they could transfer their already well honed skills. The successful candidate will be a pro at developing long-term relationships with clients, fostering trust and satisfaction as well as having either a deep understanding of the cryptocurrency landscape or be passionate about their expertise and what they do functionally. This role offers a remarkable opportunity to contribute to our company's growth while working in a high performance yet supportive environment that values results and outcomes, but importantly, people first. Responsibilities: Provide prompt, friendly, and professional support via chat, phone, and email channels. Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. Monitor and facilitate client transactions to ensure a seamless experience. Handle and resolve unique or complex client cases in collaboration with cross-functional teams. Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce. Triage internal support tickets and contribute to debugging product-related issues. Contribute to improving client support processes and delivering a 5-star service across all touchpoints. Build long-term relationships with clients, fostering trust and satisfaction. Requirements Excellent communication skills in written and verbal English. Strong problem-solving and analytical skills with attention to detail. Ability to multitask and thrive in a fast-paced environment. Empathy, patience, and a client-focused mindset. Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory. Benefits Learn from a team of experienced cryptocurrency experts based in our Fort Lauderdale office Ongoing training and industry development opportunities from a supportive leadership team Competitive salary package, including performance-based incentives and potential for significant growth. Access to cutting-edge technology and market insights. Collaborative and supportive team culture with a passion for digital assets. 0% trading fees with Caleb and Brown

Fort Lauderdale, FL, USA

Negotiable Salary

Evening Front Desk Host63847070676355122

Workable

Evening Front Desk Host

We’re looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories! We are seeking an Evening Front Desk Agent to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment. Requirements Customer Communication: Greet everyone as they are entering or exiting the facility. Answer phone calls/return voicemails promptly Reply to emails and SMS messages from customers and potential customers in a timely manner. Processing Transactions/Resolving Inquiries and Issues: Accurately process card transactions. Resolve any transaction/account issues. Respond to any in person inquiries/questions. Follow up on action items and ensure completion. Promote Programs and Events: Promote programs and upcoming events using knowledge of the business and in person marketing skills. If needed/interested, attend events to assist with promoting AGS! Maintain the Facility: Keep the front desk area neat and tidy. Organize and maintain displays of flyers, trifolds, and other marketing materials. Other: Manage inventory and ensure accurate tracking and stock levels. Ensure all customer service technology functions properly and alert management of technical issues. Requirements: High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus. Proven experience in administrative roles, preferably in customer service or operations department. Excellent organizational and time management skills. Strong attention to detail and accuracy. Ability to work independently and meet deadlines. Excellent communication and interpersonal skills.

Oakland Park, FL, USA

Negotiable Salary

Workable

Service Ambassador

About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. The Flavor Profile A Service Ambassador thrives in supporting operational excellence across back of house, food and beverage service areas, programming, events and other key areas of guest service support at Museum of Ice Cream. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and efficient operations, all while maintaining the highest level of guest interaction and brand standards. Your Day-to-Day: Service Excellence: Provide outstanding service by interacting with guests and team members, offering personalized support throughout the museum. Facilities Maintenance: Follow all food handling, cleanliness and sanitation guidelines, ensuring that all museum areas meet safety and brand standards. Food Preparation: Organize supplies and prepare food and beverage (F&B) components to enhance the guest experience & support museum operations. Ice Cream & Treat Delivery: Efficiently serve ice cream and treats to guests as needed, maintaining high standards of presentation, safety and cleanliness. Set-Up & Close Down: Set up and maintain guest-facing areas, ensuring all stations, spaces, and exhibits are stocked, clean, and organized. Event & VIP Setup: Assist with setting up for special events and VIP experiences, ensuring high-profile guests receive exceptional and personalized service. Perform Other Duties: Perform other duties as assigned by management. Cross-Training Potential: Opportunity to be cross-trained in Show Team functions, allowing you to contribute to interactive guest experiences and performances as needed. Pay: Starting at $18 per hour Requirements Necessities 18 years or older Open availability, including weekends Standing and walking on your feet for extended periods of time Teamwork and ability to effectively function in a high energy environment Bend/lift heavy objects of up to 40 pounds Nice to Haves: Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment Entry level food preparation and inventory experience Food Handler or ServeSafe certification preferred (we provide while on the job) Prior experience in facilities, maintenance or sanitation Guest-facing customer service or hospitality experience Benefits The Good Stuff: Competitive pay and performance bonus Employee Assistance Program (EAP) Employee of the month program Break room snacks and unlimited ice cream Ability to grow within the company Annual performance review and bonus Team outings Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!) Free entry for self at any MOIC location 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets 50% off retail products Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone. Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.

Miami, FL, USA

$18