Client Services Technician

RouteSmart Technologies, a leader in vehicle route optimization software technology, is seeking a Cloud Engineer to join our IT Infrastructure & Security Department. This role will report directly to the Sr. Infrastructure & Security Engineer and is responsible for implementing, maintaining, and improving our cloud IT infrastructure, systems, and AWS environments. The Cloud Engineer will work closely with the DevOps and Product Development teams to ensure secure, scalable, and efficient cloud operations across our production and development environments.  The typical base pay range for this position at the start of employment is expected to be between $120,000–$130,000 per year. RouteSmart Technologies, Inc. has different base pay ranges for different work locations within the U.S., and base pay will vary based on experience.    This is a hybrid role; candidates must be able to commute to the office in Melville, NY or Columbia, MD. Candidates must reside within 50 miles and be available to work onsite several days per week.   However, we will consider the right candidate for remote work if domiciled in one of the following states: Maryland, New York, Pennsylvania, DC, Virginia, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Minnesota, New Jersey, North Carolina, Oregon, South Carolina, Texas, Washington.  Essential Duties & Responsibilities Assist in researching, designing, and implementing secure, scalable, and cost-effective IT infrastructure, systems, security components, standards, and services. Maintain, troubleshoot, and resolve issues related to infrastructure, systems, services, security, and accounts. Continuously monitor the health and performance of the AWS infrastructure, systems, and accounts, identifying issues and implementing solutions for improved efficiency. Analyze components, logs, services, and specific tools as needed. Implement, enforce, and configure security policies, controls, services, identity management, and other security measures to protect from unauthorized access and cyber threats. Stay up-to-date on technology trends and best practices, adapting to evolving cloud IT technologies and management approaches. Communicate effectively and create accurate documentation of designs, configurations, processes, and procedures. Collaborate closely with other team members on projects and tasks, ensuring seamless integration and support for IT initiatives. Perform other related duties and responsibilities as assigned. Requirements 5+ years of experience with cloud infrastructure, systems, and security.  Minimum of 3 years of hands-on experience with AWS services.  Strong communication and collaboration skills.  Highly organized with strong analytical and problem-solving abilities.  Ability to work independently and as part of a team.  Commitment to continuous learning and delivering high-quality service.  Education & Experience Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related field—or equivalent experience.  Proficiency in IT infrastructure, networking, system administration, and security.  Solid experience with AWS services and concepts.  Experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation or Terraform.  Familiarity with scripting and automation tools.  Benefits RouteSmart offers its employees numerous opportunities for professional development. Our goal is to provide our employees the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. RouteSmart Technologies pays a significant share of the cost of benefits for our employees. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are: • Medical/Dental/Vision/STD & LTD Plans • Employer paid Life Insurance Plan • Employee Training & Development • 401(k) Retirement Savings Plan w/ Employer Match • Vacation/Sick/Holiday Leave • Tuition Reimbursement • Flex hours • Casual Dress RouteSmart Technologies is proud to be an equal opportunity workplace. Individuals seeking employment at RouteSmart Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. All candidates must have legal authorization to permanently live and work in the United States. This position does not qualify for sponsorship.

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