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Remote Call Center Service Professional - Work From Home (Austin)

$12-22/hour

1101 Fieldcrest Dr, Austin, TX 78704, USA

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Melrose Solutions LLC Virtual Call Center Join our Fully Remote - Work From Home - Call Center Positions today! We are seeking motivated and professional individuals to join our virtual call center team. As an independent contractor, you will provide customer service support for well-known client programs, all from the comfort of your home. The clients we service are in the categories of roadside assistance, tech support, data entry, tax preparation, cruise line concierge, healthcare scheduling, banking support and retail department stores. This role is ideal for self-starters who want the flexibility of choosing their own schedule while delivering excellent service. No experience required, training is provided. Visit our website to learn more and apply today: https://melrosesolutionsllc.com/ Bilingual candidates are strongly encouraged to apply, as upcoming openings require bilingual support. All applicants are welcome, multiple positions open! Responsibilities: Handle inbound and outbound customer calls in a professional manner Handle email/chat conversations with customers Assist customers with inquiries, account questions, billing, and troubleshooting Provide excellent customer support by resolving issues quickly and accurately Follow client program guidelines and performance standards Maintain accurate records of interactions and update information as needed Demonstrate strong communication and problem-solving skills Requirements: Must be 18 years or older and authorized to work in the U.S. Access to a quiet, distraction-free home office space Desktop or Laptop with Windows (No Mac or Chromebook) Reliable high-speed, hard wired internet USB headset Ability to pass skills assessment Ability to pass 7 year background check Ability to complete client certification training Benefits: 100% remote – work from home Flexible schedule – choose your own hours/days Opportunity to service well-known brands Growth opportunities within the virtual call center industry Support from our IBO team to guide you through the registration process Compensation: Independent contractor position (1099) Pay varies by client (typically $12–$22 per hour) Incentives and bonuses based on performance About Us: We are an Independent Business Owner (IBO) partnered with the Arise® Platform. Our mission is to provide reliable customer support solutions while giving agents the freedom to build their own schedules and grow professionally.

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Location
1101 Fieldcrest Dr, Austin, TX 78704, USA
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