Westfield Other Job Listings

Client Service Associate63392000323715120

Workable

Client Service Associate

We are seeking a dedicated Client Service Associate to join our dynamic team, contributing to our commitment to exceptional customer service. In this role, you will be the first point of contact for our clients, responsible for understanding their needs and ensuring their concerns are addressed promptly and efficiently. The ideal candidate will possess excellent communication skills and a passion for providing superior support to our customers. As a Client Service Associate, you will collaborate with various departments to deliver seamless service, manage inquiries, and maintain client satisfaction at all levels. You will be responsible for guiding clients through our services and products, offering tailored solutions that meet their requirements. The position requires a proactive approach, problem-solving abilities, and a customer-first mindset. You will also be tasked with documenting client interactions and feedback, contributing to process improvements and overall client service excellence. If you thrive in a fast-paced environment and enjoy building relationships with clients while working as part of a team, this role could be an excellent fit for you. Join us in creating an outstanding experience for our clients and help us move towards our vision of service excellence. Responsibilities · Serve as the primary point of contact for client inquiries and issues · Respond to client requests in a timely and professional manner · Maintain accurate records of client interactions and transactions · Identify client needs and provide appropriate solutions or escalate when necessary · Assist in onboarding new clients by providing information and resources · Collaborate with internal teams to resolve complex client issues · Track and analyze client feedback to identify trends and areas for improvement Requirements High school diploma or equivalent required; bachelor's degree preferred Proven experience in customer service or client-facing roles Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to manage multiple tasks and priorities in a fast-paced environment Proficiency in Microsoft Office Suite and customer relationship management systems Strong interpersonal skills with a customer-first attitude Benefits Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance Generous paid time off and holiday schedule Opportunities for professional development and career advancement

Avon, CT, USA

Negotiable Salary

Customer Success Manager63499830026243121

Workable

Customer Success Manager

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you. We believe in Teammateship, Grit and Innovation …. our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success. CUSTOMER SUCCESS MANAGER Foley is seeking a dedicated Customer Success Manager to take charge of managing and nurturing a portfolio of our valued clients. In this pivotal role, you will establish yourself as a trusted advisor, collaborative partner, and the driving force behind successful programs for our clients. This is a remote option. People who live in Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Massachusetts, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Colorado, Michigan, and Wisconsin can apply. WHO YOU WILL WORK WITH As a Customer Success Manager, your sphere of influence extends across various fronts. You will engage in regular and meaningful communication with clients, addressing their needs, offering technical assistance, and proactively resolving challenges. Moreover, you'll operate in close coordination with internal departments, ensuring that our service consistently exceeds client expectations. Because our departments work so closely together, we are always looking to improve our current process. We welcome ideas to work collaboratively with roles and departments. We cannot wait to hear your new ideas! WHAT YOU WILL DO In your first 90 days, you’ll Dive into a comprehensive understanding of Foley's products and services, grasping their potential impact on our clients' businesses. Assume ownership of a dedicated book of business. Acquire insights into the functioning of other Foley teams and how their contributions impact our clients. Within your first 6 months, you’ll Take the lead in onboarding calls, product training, rollouts, and renewal discussions. Elevate your role to that of a strategic advisor, providing invaluable support to clients. Forge multi-level relationships with key decision-makers to enhance client retention and relationship stability. Conduct regular business reviews, translating Foley's services into tangible ROI for clients. Monitor and strategically advance the growth trajectory of each client account. Identify opportunities for cross-selling and propose additional products and services to expand Foley's presence within existing accounts. Develop strategic account plans as a blueprint for driving customer revenue. Uphold the confidentiality of company and customer information in line with established policies. WHAT WE’D LIKE YOU TO HAVE Demonstrated success in strategic account management, program management, or sales. Possess a resourceful and determined attitude, finding motivation in tackling challenges head-on. Embrace cross-functional collaboration and the potential it brings to overcome obstacles. Skilled in communicating effectively with senior decision-makers, adept at addressing objections and showcasing negotiation prowess. Excellent program management and presentation abilities. Proficiency in using the Salesforce CRM platform is highly desirable. If you're a dynamic individual with a track record of fostering client success, embracing challenges, and cultivating collaborative relationships, we invite you to join our team. Your contribution will play a pivotal role in our ongoing enhancement initiatives. The compensation for this position is $21.63 - $26.44/hour depending on experience and qualifications. WHAT YOU’LL LOVE ABOUT FOLEY The People: Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot. Outstanding Benefits: Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life. Ideas Over Egos: In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team. Professional Growth: We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals. Our Environment: We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected. What We Do, How We Do It Many companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details. At Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide comprehensive and superior experience for our customers. Where We're Headed We are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success. What It's Like to Work with Us Diving Deep: Become an expert in a niche industry. Continual Growth: Advance your career and skills. Lifelong Friends: Build lasting relationships along the way. We are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at: www.foley.io Keywords: Customer Relationship Manager Client Success Manager Client Engagement Specialist Customer Experience Manager Customer Advocate Customer Engagement Manager Client Services Manager Customer Support Manager Customer Relationship Specialist Client Success Advocate Customer Care Manager Client Experience Manager Customer Solutions Manager

Hartford, CT, USA

$21.63-26.44

Customer Success Onboarding Specialist63393532583299122

Workable

Customer Success Onboarding Specialist

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you. We believe in Teammateship, Grit and Innovation …. our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success. CUSTOMER SUCCESS ONBOARDING SPECIALIST The Customer Success Onboarding Specialist supports the successful implementation and adoption of Foley’s software for corporate clients. This role works closely with Onboarding and Customer Success colleagues and internal Foley teams to prepare client-facing materials, oversee onboarding timelines and requirements, execute onboarding-required tasks, and maintain data accuracy. The ideal candidate is detail-oriented, organized, and a strong communicator, capable of supporting both internal teams and client needs throughout the onboarding process. This is a REMOTE option- Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, MI & WI are welcome to apply! The compensation for this position starts at $20 per hour WHAT YOU WILL DO Assist Corporate Onboarding Coordinators and Managers in developing client-facing presentations, documentation, and communications. Create and maintain detailed internal documentation and process guides to support cross-functional collaboration. Facilitate the implementation process for corporate customers by supporting onboarding milestones and deliverables. Gather and document customer-specific configuration requirements to inform Operations, Product, and Technology teams. Provide responsive, professional communication and follow-up with Corporate Onboarding clients via email, phone, and other channels to ensure satisfaction and support during account setup and implementation Coordinate and prioritize onboarding tasks, manage timelines, maintain project plans, and communicate status updates to both internal stakeholders and clients. Evaluate customer needs against project scope; track and manage project plans, schedules, and deliverables accordingly. Develop and maintain subject matter expertise on Foley’s products, services, and industry compliance requirements to provide professional and informed support. Ensure accuracy and completeness of customer records in core business systems (e.g., CRM, onboarding trackers). Collaborate closely with Customer Success Coordinators, Customer Success Managers, and other internal teams to fulfill customer needs promptly. Provide administrative support across onboarding and ongoing account management functions as needed. Safeguard Foley and customer data by adhering to company policies and privacy/security procedures. Take on additional tasks and responsibilities as assigned to support onboarding success and team goals. WHAT WE’D LIKE YOU TO HAVE 1-3+ years of customer success or customer service experience Project management and/or customer onboarding experience preferred Basic Generative AI experience preferred Effective communication and people skills Strong work ethic and ability to innovate and think critically Ability to multitask effectively and work under pressure and meet deadlines Strong PC skills – proficiency in Microsoft Word, Excel, and Outlook required Exceptional organizational abilities and abilities to independently prioritize responsibilities WHAT YOU’LL LOVE ABOUT FOLEY The People: Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot. Outstanding Benefits: Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life. Ideas Over Egos: In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team. Professional Growth: We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals. Our Environment: We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected. What We Do, How We Do It Many companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details. At Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide comprehensive and superior experience for our customers. Where We're Headed We are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success. What It's Like to Work with Us Diving Deep: Become an expert in a niche industry. Continual Growth: Advance your career and skills. Lifelong Friends: Build lasting relationships along the way. We are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at: https://www.foley.io/ Keywords : Customer Onboarding Specialist Implementation Specialist Client Onboarding Manager Success Manager - Onboarding Onboarding Coordinator Customer Implementation Coordinator Post-Sales Onboarding Specialist

Hartford, CT, USA

$20

Earn 19 Per Hour as a Remote Customer Service Pro63392078403971123

Workable

Earn 19 Per Hour as a Remote Customer Service Pro

Remote Customer Service Representative – Starting at $19/hr, No Degree Required Are you a problem solver who loves assisting others? Join our team as a Remote Customer Service Representative and make a significant impact from the comfort of your own home. This position is perfect for someone who thrives in a supportive and dynamic environment. What You'll Do: Provide timely and empathetic help to customers, addressing their inquiries and resolving their issues. Ensure customer satisfaction by offering professional and courteous service in every interaction. Communicate effectively, maintaining clear and concise communication in both written and verbal formats. Uphold a positive and professional demeanor, contributing to a friendly and welcoming work atmosphere. What We're Looking For: A passion for service and a commitment to helping others. Strong communication skills and the ability to interact effectively with diverse customers. The ability to multitask and manage priorities in a fast-paced environment. Technical aptitude with the capability to navigate multiple software and systems. Benefits: Fully remote work setup, giving you the flexibility to work from anywhere. Flexible hours to fit your schedule, supporting your work-life balance. Starting pay of $19 per hour with the opportunity for advancement. Access to professional development and career growth opportunities. Join Our Team! Additional Information: No prior experience or educational background is necessary. Applicants must have a quiet workspace and reliable internet. A background check is required for all new hires. We are an equal opportunity employer, committed to creating a diverse and inclusive workplace. We do not discriminate on any basis including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Hartford, CT, USA

$19