IT Help Desk Coordinator

What is Spear Data Mapping? Spear is a specialized database and scheduling platform commonly used in transportation, transit operations, and related IT projects. Spear Data Mapping Specialist Location: Brooklyn, NY  Schedule: Fully Remote, 9 AM-5 PM, Monday–Friday. Compensation: $50–$95/hour (1099) Term: Long-term opportunity Description We are seeking a skilled and detail-oriented Spear Data Mapping Specialist with functional and technical expertise to support data-driven projects. This role requires hands-on knowledge of the Spear database structure and data formats, with the ability to analyze, validate, and maintain complex datasets. The successful candidate will ensure accuracy, consistency, and alignment of data to meet project and client requirements, collaborating closely with technical teams and business stakeholders. Key Responsibilities: Perform data mapping, analysis, and validation activities using the Spear system. Review, interpret, and document data structures, mapping rules, and workflows. Collaborate with technical teams to ensure accurate integration of Spear database formats into system processes. Troubleshoot data-related issues, identify discrepancies, and recommend corrective actions. Maintain well-organized documentation to support project reporting, audits, and quality assurance. Support functional and technical stakeholders by providing data insights and clarifications. Requirements Minimum Qualifications: 2–5 years of experience in data mapping, database analysis, or data integration. Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or a related field required. Hands-on knowledge of the Spear system, including database structure and data formats. Strong analytical and problem-solving skills with keen attention to detail. Ability to communicate effectively with both technical and non-technical stakeholders. Eligible to work in the U.S. and pass a background check. Preferred Qualifications: Local to Brooklyn, NY, and able to support onsite work (hybrid schedule). Experience supporting federal or enterprise-level IT projects. Training or certifications in database management, data integration, or related areas. Background in transportation-related projects or systems is preferred but not required. Benefits Long-term opportunity. Schedule: Fully Remote, 9 AM-5 PM, Monday–Friday. Compensation (1099): $50–$95 per hour (based on experience).

QA Tester II ** To Apply: Please Email me your Resume ** Having Mobile Testing is a plus Salary Range: $25.00 To 35.00 Hourly Benefits: The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. Summary of Position: The QA Tester II is responsible for testing multiple projects in a fast-paced environment. The QA Tester II will be responsible for testing in both lab and production environments from a customer perspective. Essential Functions: Ability to create test plans based on business and functional requirements Ability to create test cases to client specifications Manual and Automated test case execution Creation, management, and triage of defects Basic understanding of backend infrastructure and design Ability to troubleshoot issues experienced during testing Provide daily and weekly status reporting Understanding of iPhone, Android, and Windows mobile devices Comprehension and understanding of requirements for testing Ability to have strong attention to detail to be able to accomplish a wide variety of tasks Follow written and verbal instructions from the client and leads Understanding of JIRA for test case management, creation, and execution Understanding of Quality Center for test case management, creation, and execution Follow established client processes and procedures for reporting and testing Archive all test documentation as directed Night and weekend work as required by the client Ability to work internationally for international roaming testing Ability to work remotely for domestic roaming testing Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: There may be times that the QA Tester will be onsite 100%, due to project requirements. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 60lbs across the building and to other offsite buildings for various project needs. Required Education and Experience: High School Diploma or general equivalent 3-5 years of experience Qualifications: Bachelor’s Degree preferred Ability to analyze and solve complex problems quickly and creatively Experience with client-server systems and understanding the types of issues that may arise Ability to learn quickly in a dynamic environment Excellent oral, written, and interpersonal communication skills Self-motivated and team player Ability to handle multiple tasks and priorities Ability to collaborate with team members and client to meet project deadlines and milestones Understanding of common Systems Development Lifecycle (SDLC) methodologies, including Waterfall and Agile/SCRUM Adapt easily to shifting priorities, process changes, and/or schedule changes Understanding of SOAP UI for test execution and SIM activation AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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