Westfield Housing & Homelessness Services Job Listings

Workable

Supervisor (Supportive Housing)

The Supportive Housing Supervisor will oversee the day-to-day operations of two permanent supportive housing programs. Supervise a team of case managers by providing ongoing training and support. Ensure that case managers are effectively meeting participant needs using a harm-reduction, person-centered, and trauma-informed approach. Provide guidance and intervention when challenging situations arise. Ensure documentation is thorough and completed in a timely manner. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines. Hours of Operation: M-F from 9a-5p with some flexibility required Position’s Essential Functions · Supervise three Case Managers. Ensure supervisions are thoroughly documented. Train and develop staff. Develop schedules and assign work. Evaluate staff performance. Collaborate with part-time program nurse. · Work alongside supervisees in assessing participant needs and implementing person-centered and trauma-informed interventions to meet these needs · Implement a harm reduction-focused and housing first approach · Complete monthly record audits. · Oversee day-to-day management of the program · Quickly respond to and support staff in managing program crises · Follow incident reporting procedures · Identify and communicate any challenges to the Program Director · Establish and maintain mechanism for receiving referrals and maintaining waitlist. Effectively prioritize based on participant needs. · Connect with local referral sources including the Springfield/Hampden County Continuum of Care, community partners, and self-referrals · Establish lasting relationships with landlords · Maintain relationships with community providers and members to ensure ease of access that will support the goal of permanent housing acquisition including benefits advocacy, food pantries, employment services, etc. · Build new relationships through ongoing outreach and networking · Provide short-term following along and advocacy after housing placement to address immediate concerns and mediate any barriers to sustained tenancy. · Complete documentation requirements including assessments, progress notes, data entry, performance evaluations and other necessary feedback and support team in effectively completing their required documentation. Track completion of this documentation · Manage program funds/debit card/receipts in accordance with MHA’s fiscal policy · Ensure completion of housing/subsidy paperwork in collaboration with APG · Prepare and maintain various reports. Collect and deliver required reports, records, and documentation to appropriate administration department in a timely manner. · Coordinate participant moves · Actively participate in program related community-based provider meetings and meetings with funders or other stakeholders. · Ensure supervisees are completing required trainings · Perform other similar or related duties as responsibilities necessitate or as assigned by supervisor Requirements Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours. · Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team. · Good oral, written, computer, and organizational skills. · Demonstrated ability to adapt to the changing needs of the program participants. · Strong interpersonal skills, patience, caring, and compassion. Education and Experience · High school diploma or equivalent (GED) required; bachelor’s degree preferred · Previous Supervisory experience required · Requires previous experience working with those experiencing homelessness and mental health/substance use challenges · Previous experience helping individuals obtain housing preferred · Bilingual preferred · Candidates with lived experience of homelessness preferred Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Long Term Disability

Chicopee, MA, USA

Negotiable Salary