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$14
2000 Holly Hall St, Houston, TX 77054, USA
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ShareWe are currently seeking a highly motivated and professional Patient Experience Coordinator / Receptionist to join our healthcare team. This front-line position plays a vital role in ensuring every patient receives exceptional care from the moment they walk through our doors or contact our office. Hourly Pay: $14.00 Location: Houston, TX Employment Type: Full-Time Key Responsibilities Include: ✅ Front Desk Operations Greet patients and visitors with professionalism and warmth Manage phone calls, emails, and walk-in inquiries Keep reception area clean and organized Process doctor-ordered services (MRIs, referrals, etc.) ✅ Patient Intake & Checkout Register and update patient information Verify insurance coverage Schedule and manage appointments Ensure smooth check-in/check-out ✅ Email & Communication Check and respond to emails timely Forward key messages to the doctor ✅ Customer Service & Patient Education Assist with patient inquiries Help patients understand services and treatment plans Encourage and track Google reviews from new patients ✅ Marketing & Spinal Screenings Represent the clinic at community events Perform spinal screenings and educate the public on services Schedule appointments and collect deposits on-site ✅ Insurance & Billing Support Verify insurance prior to appointments Review financial policies with patients Work with insurance providers to ensure proper billing ✅ Sales & KPIs Meet weekly and monthly sales goals Track service inquiries, conversions, patient satisfaction, and referrals ✅ Appointment & Lab Coordination Schedule chiropractic care and lab testing Communicate with attorneys for PI patients as needed Coordinate UPS lab pickups ✅ Data Entry & Records Accurately update electronic health records (EHR) Maintain strict confidentiality of patient info ✅ Conflict Resolution & Team Support Handle patient concerns calmly and effectively Work closely with medical and admin staff for daily flow Who We're Looking For: Excellent verbal and written communication skills Strong attention to detail and multitasking ability A team player with a positive attitude Prior experience in a healthcare or customer service role is a plus Bilingual (English/Spanish) a bonus, but not required How to Apply: 📧 Please send your resume and contact information to: resume@sunshinepersonnelsolutions.com 📍 Include "Patient Experience Coordinator Application" in the subject line.
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10365 Andrea Trail, Inver Grove Heights, MN 55077, USA