Front Office Administrator

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. • Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. • Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. • Assist patients with checking in and registration in new online system answering questions as needed. • Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. • Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit. • Communicates appointment changes to patients and staff. • Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff. • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. • Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc. • Ensure that the waiting area is maintained neat and well organized. • Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly. • Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. • Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. • Understand and comply with OSHA and other regulatory requirements. • Assist in orientation of new personnel as directed. • Work as a contributing team member and act in a professional and respectful manner at all times. • Comply with all standard operating policies and protocols of APLA Health & Wellness. OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Knowledgeable about insurance plans as well as Medi-Cal/Medicare. Knowledge of: Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred. Ability to: • Must be extremely organized and detailed oriented • Must have excellent communications and written skills • Strong telephone etiquette • Must have a courteous, professional nature and customer service oriented • Must maintain a strict discipline in time management with a focus on quality • Knowledgeable about insurance plans, Medi-Cal / Medicare • Good computer and typing skills. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=297073&clientkey=A5559163F67395E0A2585D2135F98806