Technical Lighting & Customer Service Specialist (Remote) (Los Angeles)

2845 S Robertson Blvd, Los Angeles, CA 90034, USA
We are seeking a knowledgeable and personable Technical Lighting Support & Customer Service Specialist to join our growing team. The ideal candidate will possess at least two years of hands-on, technical experience in the commercial and architectural lighting industry and resolve customer issues in a thoughtful, solution-oriented manner.
Key Responsibilities:
• Troubleshoot and resolve technical lighting issues for customers and internal teams via phone, video call, and email.
• Provide expert guidance on product compatibility, installation, and functionality.
• Collaborate with sales and operations teams to support complex lighting projects
• Respond promptly and professionally to customer inquiries, both technical and service-related.
• Assist in de-escalating and resolving customer complaints with empathy and efficiency.
• Ability to interpret and communicate changes to quotes, submittals, and bill of materials.
• Review large/complex orders for accuracy and quality assurance.
• Support product support team with updating and correcting technical specifications.
• Serve as liaison between customer service team and sales agents.
• Maintain accurate records of service requests and technical resolutions.
• Contribute to improving technical documentation and internal support processes.
Qualifications:
• 5+ years of technical experience preferred in the indoor and outdoor commercial or architectural lighting industry and strong knowledge of LED lighting (Static White, Color Tuning & RGBW) and control systems (IoT, Bluetooth Mesh, WiFi, RF, DMX, etc.). At least 2 years of technical experience is required.
• Bachelor’s or Associate’s Degree in architecture, interior design, electrical engineering, business administration, communications, or related field preferred. High school diploma or equivalent required.
• Highly proficient in lighting design concepts and specifications, with the ability to read and interpret lighting plans, layouts, and spec sheets.
• Proficiency with CRM such as Odoo, Salesforce, SAP, NetSuite, etc. and ticketing systems such as Zendesk, Freshdesk, etc.
• Excellent communication skills with a customer-first mindset.
• Proven ability to remain calm and effective when handling challenging customer situations
• Comfortable working independently and collaboratively in a fast-paced environment.
• Experience with governmental agencies/contracting processes helpful.
• Working knowledge of collaborative communication tools including Slack.
• Lighting Certified (NCQLP) or LEED or WELL building knowledge is a plus.
We Offer:
• Competitive salary with a range for the position is $50,000 - $75,000. Final compensation will be determined based on experience, education, location, and internal equity. In addition to base pay, this position may be eligible for bonuses or other forms of compensation.
• A collaborative, supportive team environment
• Opportunities for growth in a rapidly evolving industry
• Health, dental, and vision insurance
• 401(k) matching
• Paid time off and holidays
• Remote work flexibility
If you’re a detail-oriented problem solver with a passion for great customer service and an interest in lighting and design, we’d love to hear from you. Apply today and partner with Alcon Lighting to deliver high-performance, energy efficient, U.S. sourced and produced architectural LED lighting to extraordinary spaces.
To Apply:
Please submit your resume and include a short paragraph explaining why you believe you’re a good fit for this position. Applications without both will not be considered.
$50,000-75,000