Help Desk Agent (Sterling)

Guardian Grid Systems of Northern Virginia is hiring! We’re looking for qualified candidates with experience in installing security and electronic devices for residential and commercial projects. If you have the skills and are ready to join a growing team, send your resume and salary requirements to: 📧 info@guardiangridsystems.com. Text 571-352-9600 with resume and salary requirements. This is a mid-level startup experience position. Secure your future with us today!

Experienced Field Service Technician needed to repair graphic arts equipment in the DMV metro area. Excellent trouble shooting skills, diagnostic skills and mechanical aptitude required. Ideal candidate must have electronic background, customer service skills, dependable and well organized. Clean driving record and background check required. Car required and lifting required. Prior experience with bindery and print finishing experience a plus. Pay based on experience. Benefits, Paid Holidays and Vacation. Please email resume for consideration.

Our company, a leading provider of payment processing solutions for local businesses, is seeking a motivated and enthusiastic IT Support Specialist to join our growing team. This is an excellent entry-level position for someone with a strong foundation in IT who is eager to learn the ins and outs of the payment processing industry. Pay Range: $18/hr+ (DOE) With opportunities for growth once you prove yourself. Your Role: In this role, you will be the first point of contact for our valued merchants, providing them with top-notch technical support and ensuring their payment systems are running smoothly. Your responsibilities will include: Troubleshooting and resolving a variety of technical issues related to point-of-sale (POS) systems, online payment gateways, and payment terminals. Assisting merchants with hardware and software installation and configuration. Responding to merchant inquiries via phone and email with a professional and courteous demeanor. Documenting, tracking, and managing support tickets to ensure timely resolution. Guiding merchants through solutions for transaction failures, connectivity issues, and other payment-related problems. Escalating complex issues to senior technical staff when necessary. What We're Looking For: A solid understanding of and confidence with computer systems, networks, and various operating systems. Excellent problem-solving and troubleshooting skills. Exceptional phone etiquette and strong communication skills are a must. A valid driver's license and reliable vehicle are required for occasional on-site client visits (gas will be compensated). A patient and professional demeanor with a customer-focused attitude. The ability to work independently and as part of a team. Experience with basic web programming (HTML, CSS, JS) is a plus Why Join Us? This is more than just a job; it's a chance to join a tight-knit team and build a career in the rapidly evolving fintech sector. You will gain invaluable hands-on experience with the latest payment technologies and have the unique opportunity to interact with and support local business owners in our community. We offer: A foot in the door to the payments industry: Learn about payment security, compliance standards like PCI-DSS, and the technologies that power modern commerce. Opportunities for growth: We are committed to the professional development of our team members. A dynamic work environment: You'll never be bored in the fast-paced world of payments. Negotiable on-call schedule with overtime pay On the job training, we are ready to support you through a difficult learning curve Opportunity to help shape design and shape company workflows If you are a motivated individual with a can-do attitude and a desire to learn, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position.

IT Support Technician I Skyline IT Services, based in San Diego, CA, has been delivering a full range of Information Technology solutions to small and mid-sized businesses nationwide since 1999. Our services include IT consulting, managed IT services, helpdesk support, and comprehensive IT assistance. While we are fully staffed, we continue to grow and take pride in our strong company culture—one that prioritizes employee development and promotes a healthy work-life balance. Our firm offers competitive wages plus bonuses, educational incentives, health and dental insurance, PTO, and a very enjoyable, friendly work environment. We are currently looking for an Entry Level IT Support Technician to work from our downtown San Diego office as an addition to our growing IT service team. Ideal candidate will have no less than 1 year of desktop support and a solid foundation and experience troubleshooting and maintaining personal computers. Candidate must be familiar with Microsoft platforms and applications, Apple OS, and have a working knowledge of common PC and network hardware. Candidate needs to be a “people person” and able to communicate with business owners and non-technical users. Candidate must also be detail oriented. Entry Level Technician is responsible for: - Queue management, field and assign incoming service request - Troubleshoot common PC hardware issues - Assist procurement department in creating quotes for equipment - Assemble computers using components and loading software - Work in team environment and be able to take direction - Provide remote help desk support to our clients - Record and track all customer requests and interactions in CRMS - Diagnose and collect relevant data for troubleshooting - Document solutions / maintain documentation Requirements: A+ or Network+ Certification Driver’s license Reliable transportation

We’re a Los Angeles-based IT Managed Service Provider (MSP) seeking a skilled and reliable Mac IT Support Technician for a contract-to-hire opportunity. You’ll support one of our fast-paced, fully Mac-based production clients and play a key role in providing day-to-day technical assistance in a hybrid remote and onsite capacity. This position begins with a short-term contract (30–60 days) with the goal of transitioning into a part-time W-2 employee role if the fit is right. You’ll work approximately 20 hours per week, primarily remote, with possible weekly visits to the client’s metro Los Angeles location. In this role you’ll be supporting creative professionals and production staff with day-day business operations related to IT, as well as troubleshooting and resolving Mac-related IT issues to help maintain a reliable, high-performance environment. Responsibilities Include: - Provide daily end-user support for macOS systems, including hardware and software troubleshooting - Install, update, and configure applications and system preferences - Support user access, device enrollment, and app deployments via MDM (Mosyle) - Troubleshoot local network issues, printer problems, and connectivity disruptions - Support video editors and designers using Apple hardware and Adobe software - Escalate complex or systemic issues to senior engineers as needed - Set up and configure new Mac systems via Mac MDM (Mosyle, JAMF) - Assist with onboarding and walkthroughs of new hires and contractors - Perform occasional onsite visits for physical tasks related to troubleshooting or new user setup Preferred Skills & Experience: - Strong, in-depth knowledge of macOS settings, hardware, and device management - Solid understanding of networking fundamentals (DNS, DHCP, IP configurations) - Basic understanding of cybersecurity concepts like least privilege and endpoint security - Familiarity with creative workflows and software, including Adobe Photoshop and Premiere Pro - Comfortable supporting users across platforms like Google Workspace, Microsoft 365, Slack, Adobe Creative Cloud, and Airtable Requirements: - 1+ years experience in a Mac-focused IT support role or a B.S. in a related field - Experience supporting creative or production teams is a plus - Familiarity with MDM tools like Mosyle - Excellent communication and troubleshooting skills - Based in the Los Angeles area with reliable transportation for onsite visits

- Must have 2-3 years of computer experience (fixing friends computers does not qualify you for this job). - Must be able to fix software problems - Organized and always on-time - Basic networking skills - Must be comfortable and professional dealing with customers - Must be able to travel locally for in-house repairs - Send me your resume and I will get back to you as soon as I can. - Hours required for this job: 9am -- 5:30pm (Monday - Friday) - Candidate will be tested for his/her technical skills