Program Coordinator

Description SUMMARY ☒ CCACS The Contra Costa Adult Continuum of Services (CCACS) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless). ☒ CCYCS The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services - Housing and Homeless Services Division, in partnership with Heluna Health that provides drop in services, interim shelter, and transitional housing for homeless and at-risk youth ages 18 to 24. The guiding philosophy of CCYCS services is that every youth has strengths and the ability to make positive changes in their lives. We value the diversity, determination, resiliency, and strength all youth bring to our doors. Salary: $78,828.75 - $83,996.64 Annually ESSENTIAL FUNCTIONS Provide strong program leadership for creating and implementing programming and services that are trauma-informed and use harm reduction as a core philosophy In collaboration with Program Manager/Program Director, provide leadership, guidance, and direct supervision of a multidisciplinary team of staff who provide specialized housing supports and interventions for our clients Work collaboratively with community partners, caregivers and other providers regarding housing placements, referrals, and other in-home support services. Facilitate case conferences to coordinate care and build collaborative relationships among key stakeholders and to ensure that appropriate therapeutic and other supportive services are provided to all participants in services in a timely and effective manner. May provide one on one counseling to participants as needed. Monitor quality assurance of onsite programming, including both staff facilitated programming as well as community guest speaker presentations. Participates in preparing and submitting monthly, quarterly and semi-annual, and/or annual program service reports for grants (includes Federal, State, and local funding sources). Research and implement best practices in the field and assist participants in acquiring resources for acquiring housing. Collaborate with Coordinated Entry programs and other County services to place homeless individuals in housing and enroll them in other services. Participate in program outreach, education, and advocacy efforts by conducting presentations with public and private agencies for the purpose of coordinating services Participate in the recruiting, hiring, and training of full time and on-call staff. This includes developing job training manuals/materials, identifying and coordinating staff. This includes developing job training manuals/materials, identifying and coordinating services. Advocate as appropriate for resources and community services to stabilize clients May coordinate with donors interested in making contributions to program Assist with the development and management of program-specific outcomes to ensure program effectiveness and impact, and the ability to report data to funders and the community Responsible for assuming the duties of the Program Manager if needed Other duties as assigned. PROGRAM SPECIFIC ☒ CCACS Trains and supervises team of case management staff as well as Site Supervisor. Responsible for case management staff scheduling and assignments. Supports Case Management staff with caseload of 5-10 high-needs and severely vulnerable clients as needed. Conducts audits of client data and file documentation. Attends Continuum of Care Board and other community meetings. Supports consumer advocates in managing Resident Council activities. Participates in weekly resident council meetings. Participate in an on-call rotation to respond to after-hours crisis. ☒ CCYCS Manage daily operations of the Contra Costa County’s Homeless Youth Continuum (which includes a crisis shelter and transitional housing program) as needed to oversee the milieu working closely with youth to identify and create responsive programming. Works with a team of staff to support program resident’s enrollment in school, family re-unification, alternative long-term housing solution, and employment, resolution of issues with law enforcement, social services or other public authorities as needed. Trains and supervises team of case management staff and employment and education specialist Participate in an on-call rotation to respond to after-hours crisis. JOB QUALIFICATIONS Full knowledge and sensitivity to the needs of disenfranchised communities Has good judgment with a proactive approach to problem-solving (solution focused). Ability to multi-task in fast-paced and high-stress environments Must have Microsoft Office experience, specifically Outlook, Word, and Excel. Excellent communication skills particularly in areas of public speaking and writing. Must possess a valid California driver’s license and be 21 years of age due to driving County vehicle. Will be required to participate in the DMV Pull Notice Program Pass a criminal background and child abuse registry check. Exercise good judgment and discretion in handling confidential matters Provide direct coaching, training, and counseling to a diverse staff with the overall goal of fostering teamwork and collaboration Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender, and other diversity considerations within all areas of Contra Costa County. Deal tactfully, diplomatically, and objectively with staff, consumers, providers, government and elected officials, and the public. Be supportive and provide guidance in a non-judgmental manner. Possess good listening skills. Minimum Qualifications: AA / AS degree in Human Services, Psychology, Counseling, or related field AND two years of full-time direct experience working in a professional capacity with homeless, behavioral health or medically complex populations; OR five years of full-time direct experience working in a professional capacity with homeless populations. PREFERRED QUALIFICATIONS: Education: Bachelor’s degree from an accredited college or university with a major in health services, counseling, psychology, social welfare, or a closely related Previous experience or training in street outreach and/or case Prior experience with documentation and billing Experience working in Contra Costa County and knowledge of social service providers in the Background in adolescent and/or adult mental health services and/or homeless Applicants who are bilingual in Spanish or Southeast Asian languages are encouraged to apply PHYSICAL DEMANDS Stand Frequently Walk Occasionally Sit Frequently Handling / Fingering Frequently Reach Outward Occasionally Reach Above Shoulder Occasionally Climb, Crawl, Kneel, Bend Occasionally Lift / Carry Occasionally - Up to 50 lbs Push/Pull Occasionally - Up to 50 lbs See Constantly Taste/ Smell Not Applicable Not Applicable Not required for essential functions Occasionally (0 - 2 hrs/day) Frequently (2 - 5 hrs/day) Constantly (5+ hrs/day) WORK ENVIRONMENT Various environments depending on job necessities can include, but not limited to: General Office Setting, Homeless Shelter, Field work within Contra Costa County EEOC STATEMENT It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service. Please include your resume and cover letter with the application. Apply here: https://recruiting2.ultipro.com/PUB1001PUBH/JobBoard/6705aa07-0bcb-4660-ad1b-2fda952becc7/OpportunityDetail?opportunityId=f97c16cd-c83a-4bff-bef7-bc183abadca1