Bilingual Medical Service Representative

About us LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.  To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care. About the role We are looking for a bilingual Medical Service Representative to serve as the face of our Virtual Patient Care platform. You will be charged with ensuring that our patients have the best experience possible as they enter our virtual platform. You will be responsible for answering patient questions and concerns while also providing guidance to our Medical Service Representatives when necessary. You will serve as a liaison between our patients and LifeMD Southern Patient Care so professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team Responsibilities Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform Answer incoming calls from patients with a courteous and professional manner Provide patients with solutions to any inquires they may have Maintain patient accounts and information Work with medical team to handle patient scheduling Provide leadership and guidance to other Customer Service Representatives Other duties as assigned Requirements 1+ year of related work experience, which can include call center, patient coordination, or claims experience Bilingual in English and Spanish Must be computer literate and proficient in Google Suite Strong problem solving and decision-making skills Availability to work confidential and sensitive information Medical experience a plus Must be able to work full time onsite (this is not a remote position) Assigned duties can be changed at any time Benefits Pay: $22.50/hr Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development