$18/hour
1015 Aoloa Pl # 421, Kailua, HI 96734, USA
Windward Passage Mission To provide excellence in Residential Specialist services, giving peace of mind and assurance of safety and harmony to WP residents and community. Core Values • Aloha, compassion, respect, and integrity • Policy and procedure compliance Job Summary • Lead daily functions, services, and activities of Safety and Security based Operations. • Efficiently and effectively perform functions, services, and activities of Residential Specialist in accordance with regulatory requirements WP policies and procedures. Primary Duties and Responsibilities • Possess a thorough understanding of facility layout, emergency procedures and company policies. • Receive full briefing from the previous shift RS and legibly complete designated reports and log daily. • Patrol buildings and grounds. Check floors, windows, and gate areas. Report all deficiencies according to procedures. • Carefully observe condition of buildings and equipment. Detect and report unusual and unsafe conditions, situations or including lighting, air conditioning or electrical systems malfunctions. • Monitor surveillance cameras and inspect property for safety concerns. • Contact law enforcement/fire department in case of emergency. • Investigate reports of suspicious activity on the property. • Escort discharged trespassers, staff, and other unwelcome parties off premises. • Respond to fire alarm and security monitoring system alarms and take appropriate action. • Respond to calls for services, complaints, and provide appropriate assistance. Enforcement of water leak policy. • Monitor restricted parking areas, such as driveways, emergency entrance or reserved parking spaces, etc for unauthorized vehicles and take action according to procedures. • Greet residents, visitors, and contractors with the warmest aloha. • Log in and log out visitors, vendors, contractors. • Enforce House Rules and regulations. • Proactively alert potential issues to management. • Perform other related duties as assigned. Typical Working and Physical Conditions • Exposure to both inside and outside environmental conditions. Main post is at Control desk, inside. • Frequently walking on uneven ground, squatting, reaching above and below shoulder level. • Climbing ladders and stairs, kneeling, and squatting. • Light housekeeping duties of immediate areas. Required Skills and Abilities • Excellent observation skills and attention to detail • Authoritative verbal communication skills • Strong customer service-based skills • Ability to remain calm in high-pressure situations • Ability to learn layout of the property and building Education and Experience • High School diploma or equivalent required • Security Guard training certification required, Hawaii Act 208 • Previous experience required • First Aid, CPR, and AED training a plus, not required • Working knowledge of computer programs such as Microsoft Windows software. Town Square is used and can be taught if unfamiliar with. Physical Requirements • Ability to patrol the property and access areas quickly • Prolonged periods standing, walking, and sitting at a desk monitoring surveillance equipment. • Ability to lift, push or pull 40 pounds at a time Schedule • Monday through Friday Swing Shift (3pm-11pm) • Saturday & Sunday Day Shift (7am-3pm) • Friday & Saturday Grave Shift (11pm-7am)