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Operations Manager

$60,000/year

Hunter Recruitment Advisors

Hurricane, WV, USA

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Description

The Role Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch. Responsibilities · Manage staff and maintain the highest customer satisfaction and employee engagement levels. · Set individual goals and KPIs for all staff positions with financial responsiblities. · Monitor staff performance to ensure that daily revenue and sold-hour goals are met. · Show employees how their individual contributions matter to the company’s success. · Communicate clearly, show recognition and build rapport with employees. · Monitor employee engagement levels and know how to promote a healthy work environment. · Train and advise staff members on how to win new referrals and gain repeat business. · Establish customer satisfaction metrics, evaluate performance and coach staff to success. · Build a plan for escalating customer complaints that results in quick, favorable resolutions. · Create annual budget, control expenses and meet or exceed plan. · Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes. · Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s. · Conduct operations and P&L meetings with key managers to increase productivity levels. · Formalize a coaching and training platform that’s consistent, effective and measureable. · Shape company culture by living out agreed upon values, specifically ethics and integrity. Requirements Competencies for Success · Develop a proven track record in operations · Ability to inspire and lead others to attain company goals. · Highly organized with exceptional follow-through abilities. · Strong verbal and written communications. · Quick, sound decision-making abilities. · Good presentation and public speaking skills is a plus. · Ability to build trust and demonstrate empathy. · Excel in a fast-paced, goal-driven environment. Benefits Why Choose Best Virginia Heating and Cooling Competitive pay – Starting $60,000 per year. Medical Insurance – We pay 100% of employee premium for health, dental, & vision insurance. Family can be added at employee expense. Insurance available after thirty (30) days. Short Term Disability, Life Insurance, & AD&D included at no cost. Work Life Balance – Thirteen (13) days Paid Time Off. 401k Plan – 3% match at 100% and additional 2% is matched at 50%. Eligible after six (6) consecutive months of employment. Latest Technology – Laptop and access to integrated software. Paid Training – Nexstar, Praxis, and Lennox U. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Best Virginia Heating and Cooling by applying via Indeed. Equal Opportunity Employer

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Location
Hurricane, WV, USA
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workable

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