SmartPLANT Administrator

The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support II in Los Angeles County with the following duties.  Position Description Summary  This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group. Key Responsibilities: Answer incoming customer emails to the Help Desk.  Follow established procedures to diagnose and troubleshoot system issues.  Analyze, determine, and document reported production outages/incidents.  Determine severity, impact, and nature of incidents. Escalate as needed.  Communicate clearly with other team members.  Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.  Complete onboarding or offboarding functions for staff being mobilized or demobilized.  Perform hardware and software installations.  Oversee deployments and relocations of staff at various locations throughout the airport footprint.  Provide IT support at Division-wide sponsored events.  Provide on-the-job training to new department staff members.  Provide computer orientation to new staff.  May assume other duties as required/needed.  Maybe required to work various shifts as needed. Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.  Requirements Hardware and Infrastructure Experience: PC Hardware Troubleshooting Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.  Installation, Configuration, and Maintenance Experience:  Microsoft Office 365 Suite Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams  Education and Professional Experience: Bachelor's degree in computer science or related field preferred Minimum of 10 years of experience Other Requirements: Candidate must have access to company vehicle or be willing to use personal vehicle.  Must be able to lift at least 40 lbs.  Ability to organize short and long-term tasks and communicate status of tasks with clients and management.  Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.  Ability to work with others.  Self-starter with results driven focus.  Capability to assume additional responsibilities.  Demonstrated experience managing data coordination and conversion projects.  Benefits Salary Range: $94,000-$99,000 Medical, Vision, & Dental – 100% covered for the employee* Life and Disability Insurance 10.5 days of Vacation pay (Accrued) 6 days of Sick pay (Available Immediately) 10 days of Holiday pay (9 Holidays, 1 Personal Day) 3% Employer Contribution 401k (After 1 year of service) Monthly Stipend for Cell Phone Laptop for work purposes

Location: Reston, VA Clearance Required: TS/SCI with Full Scope Polygraph (FSP) Position Type: Full-Time, On-Site Salary Range: $175,000 – $190,000 We are seeking an experienced Systems Engineer (SME) to join a specialized technical operations team supporting a mission-critical program within the Intelligence Community. This position requires strong expertise across Windows and Linux environments, cloud provisioning, operational security, and the development of technical operations plans. The successful candidate will play a key role in building and maintaining advanced technical capabilities, supporting both operational and mission requirements in a secure and dynamic environment. Application Interested candidates must hold an active TS/SCI with Full Scope Polygraph (FSP) clearance at the time of application. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future. Description Primary Responsibilities: Provide technical operations (Tech Ops) support for mission activities, including system engineering, provisioning, and deployment. Build and configure websites and web pages to support persona-specific environments. Provision and manage cloud services in support of mission requirements. Perform basic software development and scripting to enable mission support. Develop and execute technical operations plans utilizing available tools and tradecraft. Select, integrate, and maintain appropriate technical capabilities to meet evolving requirements. Conduct misattributed procurement, including secure payment mechanisms. Handle and manage operational personas to support mission tradecraft. Ensure OpSec compliance in all activities and develop processes for maintaining operational security. Configure, maintain, and operate VPNs and proxy services, including residential and mobile solutions. Support the use of mobile SIMs and eSIMs for mission purposes. Utilize incident tracking tools such as JIRA to support accountability and process improvement. Communicate effectively—both written and verbal—with stakeholders, team members, and mission partners. Requirements Minimum Qualifications: Active TS/SCI clearance with Full Scope Polygraph (FSP) required. Demonstrated experience with Windows and Linux networking and system administration. Experience with cloud service provisioning and procurement. Experience configuring websites and building web pages for mission use. Demonstrated experience with basic software development. Proven ability to build and execute technical operations plans. Strong understanding of requirements gathering and selecting technical capabilities to meet them. Experience with misattributed procurement and persona identity management. Operational tradecraft expertise, with a focus on OpSec compliance. Hands-on experience with VPNs, proxies, mobile SIMs, and eSIMs. Proficiency with incident tracking tools such as JIRA. Excellent written and verbal communication skills. Preferred Qualifications: Experience working in customer operational spaces, both CONUS and OCONUS. Familiarity with surveillance detection routes. Experience managing and troubleshooting social media accounts for operational purposes. Experience collecting data from social media platforms and other internet-based capabilities. Relevant technical certifications supporting systems engineering, networking, or cloud environments. Eligibility Must hold an active TS/SCI with Full Scope Polygraph (FSP) clearance at the time of application. Must be able to work full-time on-site in Reston, VA. Benefits Salary: Salary for this position is determined based on qualifications, experience, and contract-specific budget considerations. Proposed Salary Range: $175,000 – $190,000 Benefits: Our client offers a comprehensive and competitive benefits package, including: 100% Company-Paid Health Insurance: Medical, dental, and vision coverage for employees and dependents (United Healthcare and Guardian). Protection Plans: Employer-paid life insurance, short-term disability, and long-term disability coverage. 401(k) Retirement Contribution: 15% of base salary contributed by the company, fully vested from day one. Paid Time Off: 200 hours of PTO annually (accrued), in addition to 11 federal holidays. Bonuses: Recruitment and business development bonus opportunities based on performance and company growth.

Role Identity The Proactive Technical Alignment Engineer (TAE) is the disciplined guardian of GXA’s technical standards. They ensure client environments remain aligned, secure, and predictable—building the foundation that allows vCTOs to focus on strategy, relationships, and growth. This role thrives on structure, detail, and accuracy. TAEs are independent problem-solvers, data-driven in their work, and relentless in their pursuit of documentation excellence. They are not client-facing strategists; instead, they are the behind-the-scenes technical stewards who make vCTO conversations possible. To be successful, a TAE must bring very strong, senior-level Systems Engineer (Sr. SE) technical skills—able to operate at an L3 level across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access. Summary The ideal TAE is not a generalist firefighter—they are a specialized engineer with discipline and precision. They excel in environments where documentation, process, and accuracy are paramount. They thrive in the background, supplying the intelligence that allows vCTOs to shine in front of clients. They are guardians of standards, custodians of documentation, and analysts of technical data. Their work reduces noise, strengthens security, and ensures GXA delivers consistent, proactive service across every client. Core Traits & Personality Methodical & Disciplined – Always follows checklists, standards, and procedures with precision. Detail-Oriented – Notices the gaps others miss; ensures every environment is fully documented. Independent & Accountable – Requires minimal supervision, owns their results, and consistently delivers. Analytical & Data-Driven – Enjoys finding patterns in health checks and reports; skilled at root cause analysis. Structured Communicator – Writes clear, concise, and reliable documentation; communicates issues effectively to vCTOs and technical peers. Process-Focused – Believes in repeatability, standardization, and continuous improvement. Primary Responsibilities Environment Alignment & Health Checks Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists. Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance. Provide structured reports to vCTOs with risks, gaps, and recommendations. Handle support escalations requiring L3 technical knowledge. Ensure proactive alignment and remediation in the following core areas: Windows Server & Active Directory/Entra ID – Validate domain health, replication, GPOs, DNS/DHCP configuration, user/role management, and Entra ID synchronization. Office 365 & Azure – Review configuration, licensing, security policies, conditional access, and backup solutions; ensure compliance with best practices. Virtualization (VMware/Hyper-V) – Monitor host/server health, cluster configurations, storage, networking, and failover capabilities. Networking (LAN/WAN, VLANs, Firewalls, VPNs) – Verify firewall rules, VLAN segmentation, site-to-site/client VPNs, and monitoring for security or performance anomalies. Endpoint Management (Intune, Compliance & Conditional Access) – Review device enrollment, compliance policies, Intune configurations, patch/update compliance, and conditional access enforcement. Documentation Excellence Maintain and improve documentation in IT Glue and Autotask. Eliminate inconsistencies and ensure “single source of truth” across all client environments. Create repeatable playbooks and process documentation for future reuse. Analysis & Standards Enforcement Identify systemic issues and recurring misalignments across multiple clients. Suggest remediations and contribute insights to Project Initiation Documents (PIDs). Provide feedback to refine GXA’s alignment methodology and technical standards. Collaboration & Support Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements. Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement. Mentor junior team members and help raise GXA’s technical maturity. Success Measures (Key Accountabilities) Improved Technical Alignment – Client environments consistently meet GXA standards. Reduced Reactive Noise – Lower recurring tickets and escalations by catching issues early. Documentation Excellence – IT Glue and Autotask remain accurate, current, and complete. Analytical Insight – Reports and data directly inform vCTO strategies and client roadmaps. Standards Advancement – GXA’s standards evolve through TAE feedback and real-world findings. Operational Consistency – Health checks and documentation delivered on schedule with precision. Team Enablement – vCTOs and service teams rely on the TAE’s data to improve client experience. Professional Growth – Progress toward certifications, advanced technical mastery, and leadership in standards enforcement. Requirements Technical Must-Haves 7+ years of IT systems/network engineering at an L4 level. Advanced expertise with: Windows Server, Active Directory/Entra ID, Office 365, Azure Virtualization and Storage (VMware/Hyper-V) Networking (LAN/WAN, VLANs, firewalls, VPNs) Intune, endpoint compliance, and conditional access policies Strong troubleshooting, diagnostic, and problem isolation skills. Proven ability to work independently with minimal supervision. Excellent written and verbal communication skills. Methodical, detail-oriented, and disciplined approach. Preferred / Developmental Goals Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask. Contributions to technical standards and alignment libraries. Bachelor’s degree in IT, Networking, or equivalent experience (7+ years). Certifications (growth path): CompTIA Security+ or Network+ Microsoft Azure/M365 Fundamentals Cisco CCNA Fortinet NSE 3/4 VMware VCP/VCTA ITIL Foundation Willingness to continuously learn and adapt to evolving standards.

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time. Expertise is needed to support mobile devices as well as desktops and laptops. We are looking to fill 1 full-time employee for our 3rd shift, and you will be on-call 1 weekend per month, which will accrue PTO. This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging. You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts. PA state government or other government experience is helpful. This position is associated with a long-term contract with excellent career-building opportunities. This is a work-from-home position. Must be dependable with a proven ability to work without direct supervision. You must reside in the United States. Laptop & communication tools will be provided. Requirements · Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error. · Provide support communications for customer issues. · Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily. · Performs quality assurance (testing) procedures to ensure error-free working products and applications. · Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes. Job Requirements: · Ability to handle multiple tasks with changing priorities. · Ability to work in a fast-paced, deadline-oriented environment. · Shift schedule will be non-traditional working hours, including one weekend a month. · Ability to work independently to complete required tasks without direct support or supervision. · Understands basic user experience/information architecture. · Understanding of website technologies (HTML, CSS, JavaScript). · Content Management System (CMS) Experience preferred. · Ability to think critically to solve problems on the fly. · Strong analytical, prioritizing, interpersonal, problem-solving skills. A clear criminal background is necessary. U.S. permanent residency is required. Benefits 401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance STD/LTD Accidental Dismemberment

At Interactive Strategies, our developers are the glue that unite great design with solid technology. We're looking for candidates who understand that front-end development is about more than technical skills, but creativity and attention to detail. We involve our developers in all aspects of our projects – therefore we’re seeking self-starters and passionate thinkers who can provide valuable ideas up-front and ensure that design concepts can be implemented effectively. We don’t use bloated frameworks like Bootstrap and pride ourselves on delivering lean, sleek web experiences. Attention to user experience, quality assurance, and accessibility is important. *This job is open to remote. QUALITIES YOU BRING TO THE TABLE: While we value your front-end development skills, your ability to thrive in our environment is equally as important. We're looking for a candidate with the following characteristics: Someone with the ability to always think one step ahead, catching problems before they happen Excellent communication skills and easy to work with Ability to apply critical, creative thinking and problem-solving to technology issues Curiosity to learn about new web technologies and approaches A team player who enjoys collaborating with others Well-organized and able to work under deadlines and multiple projects A highly motivated self-starter Requirements As a Front-End Developer at Interactive Strategies, we care most about the passion and talent you bring to the table. With that being said, requirements for this role include: Demonstrated knowledge of standards-compliant, responsive HTML & CSS Demonstrated knowledge of both vanilla Javascript and Javascript frameworks (specifically, React and/or Next.js) Strong understanding of usability across various device types and major web browsers Strong understanding of best practices for accessibility and WCAG 2 compliance (minimally AA) Experience with CSS preprocessors (SCSS, Sass, Less) and task-runners like Gulp Experience using Figma and Adobe Creative Suite for retrieving developer specifications and graphic assets A great eye for design accuracy, design consistency, and good instincts for how to improvise if a specific design is not provided NOTE: To be considered for this position, you must include samples of work showcasing your skill set. Please provide AT LEAST ONE of the following: a link to your portfolio website or PDF in your resume or cover letter a list of 3–5 website examples, along with a URL and a brief, specific description of your contributions for each a link to your GitHub, with clear direction to specific repos you would like us to review, along with a brief, specific description of your contributions for each Not required, but highly desired, knowledge includes any of the following: Design experience Git for version control Package managers (Yarn, npm, Composer) Build tools/task runners (Gulp, Webpack, Vite) Basic working knowledge of CMSes like Drupal, WordPress, and/or Sitecore Back-end or full-stack development experience (e.g., data architecture, PHP/MySQL) Experience with data fetching and working with external APIs Benefits We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things: (1) we care as much about quality as we do about budgets, (2) we find the strengths in each employee and nurture them, (3) we encourage a culture that values innovation and creative freedom, and (4) we want you to have fun while you’re at the office. We may be an agency, but we understand that you have a life outside of work. We allow our employees creative freedom. We treat them with respect. We value their opinions. In that spirit, we offer the following benefits: Company-sponsored health, vision and dental insurance Pre-tax Flexible Spending Account (FSA) Profit sharing 4 weeks of vacation/sick time from day one; 5+ weeks at year 3 Company-paid short-term and long-term disability Company-paid life and AD&D insurance 11 paid holidays 401k with company match New business referral bonus Professional development opportunities Flexible work schedule Pre-tax DC Metro SmartBenefits Salary range: $75,000–$114,375 annually, commensurate with experience A little about us We're a well-respected interactive agency in downtown Washington, DC, known for deep strategic thinking. We strive to cultivate a collaborative, innovative environment where people feel valued, respected, and free to push creative boundaries—all while finding balance between work, home, and life outside the office. Interactive Strategies is a certified LGBTBE business and equal opportunity employer that values workplace diversity. We believe that diverse voices and viewpoints are critical to producing great work and helping our clients represent themselves effectively.

PURPOSE OF POSITION The Workday Technical Manager requires a high level of expertise in Workday security, integrations, and reporting. Serving the MD Connect Workday Consortium, the Workday Technical Manager will lead a team leveraging Workday applications that cross HR, finance, payroll and Adaptive. This role will be responsible for the day-to-day operation and scheduling of the various leads based on current priorities and needs. Additionally, the incumbent will work collaboratively with the Consortium’s HR, Finance, IT leaders, and MD state organizations that interface with the Consortium. RESPONSIBILITIES Service Operations and Customer Support: Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations.  Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members. Offers insights and recommendations to streamline Workday cross-application processes, improve data accuracy, and enhance the user experience. Maintains documentation of cross-application-related system configurations, processes, and changes. Supports training efforts for tenants and cross-application activities. Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets). Liaises with appropriate central and campus compliance and data privacy leads. Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability. Technology Advancement: Analyzes existing technology processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends technologies that align with the institutions’ goals. Advises on best practices for optimizing the use of Workday cross-application features. Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects. Leads Workday cross-application (e.g., reporting, integrations, and security) system upgrades, enhancements, testing validation, and the overall performance of Workday. Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities.  Stays abreast of Workday releases, new features, and best practices. Implements technology changes as needed to optimize system performance. Leadership: Serves as a key liaison with third parties and other internal stakeholders supporting automation. Works with campus stakeholders and the user community to identify and scope process and system improvement. Works with the executive director to facilitate the cross-application governance groups and prioritization of processes. Leads and supervises projects and activities to implement best practices and drive business growth. ANNUAL SALARY: $140,000-$180,000 Requirements MINIMUM QUALIFICATIONS Required Education Level/Certifications: Bachelor’s degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience equivalent to 30 college undergraduate credits. Required Experience: Two (2) years’ hands-on experience with Workday security, integration, and reporting in a post-production environment. Supervisory experience. Required Knowledge/Skills/Abilities: Thorough knowledge of Workday cross-applications. Experience configuring Workday cross-applications. Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams. Ability to clearly define business challenges and identify and communicate technical and business changes required to address them. Ability to drive decision-making through a consensus-building approach. PREFERRED QUALIFICATIONS Preferred Education Level/Certifications: Workday Pro Certification – security, integrations, reporting Preferred Experience: Workday experience in a higher education environment. Experience with Adaptive Financial Planning Experience with Adaptive Workforce Planning Experience with Prism Analytics Experience with People Analytics Benefits Paid Leave: 22 days of annual leave, 15 days of sick & safe leave, 15 holidays, 3 personal leave days, 12 weeks paid parental leave Health Benefits: Comprehensive medical, dental, and vision coverage with flexible spending accounts. Retirement Plans: Mandatory and supplemental options with major providers like Fidelity and TIAA. Life Insurance: Optional term life and AD&D benefits through MetLife. Tuition Benefits: Tuition remission for employees and their families. Training & Development: Free professional development conferences and unlimited LinkedIn Learning access. Credit Union Access: Membership eligibility for SECU, Maryland’s largest credit union. Employee Assistance Program (EAP): Free counseling, legal, financial, and work-life support services. Click to learn more.