IT Administrator

PURPOSE OF POSITION: The University System of Maryland is comprised of twelve (12) higher education institutions and three (3) regional centers. Five (5) of our institutions have formed a consortium (the Maryland Connect Workday Consortium) to leverage the Workday ERP for their Human Resources and Finance functions. The Workday Reporting lead manages the design, configuration, deployment and maintenance of Workday and PRISM reports for the Maryland Connect Workday Consortium. This position serves to manage and improve reporting operations, drive technological advancements, provide leadership and strategic guidance, and foster collaboration to enhance reporting capabilities and support the organization's goals. RESPONSIBILITIES: Service Operations and Customer Support: Ensures understanding of reporting requests by stakeholders. Leads projects related to new dashboards, reports, and analytics. Troubleshoots report-related issues. Supports report-writing needed for integration development and modifications. Develops reporting writing standards. Manages a report repository. Technology Advancement: Researches new Workday reporting features to determine how best to meet user needs. Provides guidance on reporting best practices. Leadership: Offers insights and recommendations to streamline reporting processes, improve data accuracy, and enhance the user experience. Works with the Executive Director to develop strategy, roadmaps, prioritization, and implementation of future products supporting the Consortium. Works with campus stakeholders and the user community to identify and scope process and system improvement. Oversees and facilitates report testing. Requirements MINIMUM QUALIFICATIONS: Required Education Level/Certifications: Bachelor’s degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience being equivalent to 30 college undergraduate credits. Required Experience: Hands-on IT Operations experience. Two (2) years’ experience with Workday reporting with Finance and/or HRin a post production environment. Experience migrating reports to production. Supervisory experience. Required Knowledge/Skills/Abilities: Detailed knowledge of Workday concepts and general module functionality. Knowledge of ETL or Reporting Tool Development. Strong program/project management knowledge and skills, including ability to rapidly assess risk and identify/resolve issues. Demonstrated ability to coordinate a high level of activity under various conditions and constraints. Excellent interpersonal skills, including relationship and conflict management. Excellent communication skills. PREFERRED QUALIFICATIONS: Preferred Education Level/Certifications: Workday Pro Certification in Reporting Preferred Experience: Experience in a higher education environment. Experience creating PRISM analytics reports. Workday implementation experience. ANNUAL SALARY: $100,000-$150,000 Benefits Paid Leave: 22 days of annual leave, 15 days of sick & safe leave, 15 holidays, 3 personal leave days, 12 weeks paid parental leave Health Benefits: Comprehensive medical, dental, and vision coverage with flexible spending accounts. Retirement Plans: Mandatory and supplemental options with major providers like Fidelity and TIAA. Life Insurance: Optional term life and AD&D benefits through MetLife. Tuition Benefits: Tuition remission for employees and their families. Training & Development: Free professional development conferences and unlimited LinkedIn Learning access. Credit Union Access: Membership eligibility for SECU, Maryland’s largest credit union. Employee Assistance Program (EAP): Free counseling, legal, financial, and work-life support services. Click to learn more.

The University System of Maryland is comprised of twelve (12) higher education institutions and three (3) regional centers. Five (6) of our institutions have formed a consortium (the Maryland Connect Workday Consortium) to leverage the Workday ERP for their Human Resources and Finance functions. Under the direction of the Workday Technical Manager, the Workday Integrations Lead will oversee the Maryland Connect Workday Consortium’s Integrations team by managing, designing, configuring, deploying, and maintaining integrations to and from Workday. POSITION DUTIES AND RESPONSIBILITIES: Service Operations and Customer Support: Leads and manages the ongoing design, deployment, and maintenance of integration processes for all integrations to and from Workday. Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets). Assists with integration development, testing, and validation. Identifies opportunities to improve processes and procedures and coordinates with functional teams (e.g., finance, payroll, human resources, Adaptive planning) to ensure proper support and sustainment. Technology Advancement and Service Planning: Supports planning activities on implementation projects with the goal of identifying configuration, data, and system requirements to support future state processes. Serves as a strong consultative partner to campus IT staff, functional staff, and external stakeholders (e.g., MD state resources and vendors) to continuously improve and optimize service delivery. Serves as a subject matter expert on the Workday integration framework. Collaborates across the Workday support team and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities. Leadership: Manages and develops the Workday integrations team, including performance management and development, daily supervision, task assignment, and oversight. Provides guidance on integration best practices, setting integration development guidelines and standard practices. Participates in design sessions that impact crossover functionality and business needs. Proactively communicates with leadership, ensuring alignment and collaboration. Salary: $120,000 - $160,000 Requirements REQUIRED QUALIFICATIONS Required Education Level/Certifications: Bachelor’s degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience being equivalent to 30 college undergraduate credits. Required Experience: Hands-on Workday integration experience with good communication skills. 2 years of IT experience in technical analysis, design, and implementation. 2 years of hands-on experience with Workday integrations in a post-production environment. Experience with Web Services. Experience with Workday implementation tools (Enterprise Interface Builder (EIB), Workday Studio, Workday Report Writer, and iLoad). Required Knowledge/Skills/Abilities: Detailed understanding of Workday concepts and general module functionality. Understanding of basic database architecture, tables, functional interactions. Ability to recognize and understand impacts to downstream systems. Strong program/project management knowledge and skills, including ability to rapidly assess risk and identify/resolve issues. Demonstrated ability to coordinate a high level of activity under various conditions and constraints. Good interpersonal skills, including relationship and conflict management. Ability to work in a team-oriented, collaborative environment. Understanding of IT Change Management practices. Working knowledge of Workday financial and or HR systems. PREFERRED QUALIFICATIONS: Preferred Education Level/Certifications: Workday Pro Certification in Integrations Preferred Experience: Experience in a Higher Ed environment. Workday implementation experience. Benefits Paid Leave: 22 days of annual leave, 15 days of sick & safe leave, 15 holidays, 3 personal leave days, 12 weeks paid parental leave Health Benefits: Comprehensive medical, dental, and vision coverage with flexible spending accounts. Retirement Plans: Mandatory and supplemental options with major providers like Fidelity and TIAA. Life Insurance: Optional term life and AD&D benefits through MetLife. Tuition Benefits: Tuition remission for employees and their families. Training & Development: Free professional development conferences and unlimited LinkedIn Learning access. Credit Union Access: Membership eligibility for SECU, Maryland’s largest credit union. Employee Assistance Program (EAP): Free counseling, legal, financial, and work-life support services. Click to learn more.

PURPOSE OF POSITION The Workday Financials Manager consults with and advises the Finance departments of the Maryland Connect Consortium universities.  The incumbent is responsible for leveraging the Workday Financials, Procurement, Expenses and Grants products to streamline related processes. The role requires a high level of expertise in Workday Financials and financial reporting. RESPONSIBILITIES Service Operations and Customer Support: Provides guidance and leadership to consortium finance teams to maximize the benefits of Workday in solving problems and enhancing financial operations. Interfaces with Workday to maintain knowledge of product enhancements and shares this information with appropriate central and campus team members. Offers insights and recommendations to streamline reporting processes, improve data accuracy, and enhance the user experience. Maintains documentation of finance-related system configurations, processes, and changes. Supports training efforts for the Finance, Adaptive, Procurement, Expenses, and Grants modules. Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets). Liaises with appropriate central and campus compliance and data privacy leads. Technology Advancement: Analyzes existing business processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends functionalities that align with the institutions’ goals. Advises on best practices for optimizing the use of Workday features. Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects. Leads Finance, Adaptive, Procurement, and Grants system upgrades, enhancements, testing validation, and overall performance of the Workday financial modules. Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities. Strategic Planning & Project Management: Works with the Executive Director to develop strategy, roadmaps, prioritization, and implementation of future products supporting the consortium. Supports the Executive Director in facilitating the Finance modules governance groups and provides recommendations to help prioritize projects and requests. Works with campus stakeholders and the user community to identify and scope process and system improvements, supporting automation and other efficiencies. Leads and supervises approved projects and activities. Annual Salary: $130,000-$170,000 Requirements MINIMUM QUALIFICATIONS Required Education Level/Certifications: Bachelor’s degree or foreign equivalent degree in Computer Science, Management Information Systems, or an applicable related field. Related experience may be substituted for the education requirement on a year-for-year basis, with one year of full-time experience equivalent to 30 college undergraduate credits. Required Experience: Two (2) years of hands-on experience with Workday Finance plus two other Workday Finance products in a post-production environment. Supervisory experience. Experience working in a team environment. Required Knowledge/Skills/Abilities: Thorough knowledge of finance operations. Skill in configuring Workday financial modules. Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams. Analytical skills to clearly define business challenges and identify and communicate technical and business changes required to address them. Ability to drive decision-making through a consensus-building approach. PREFERRED QUALIFICATIONS Preferred Education Level/Certifications: Workday Pro Certification – Financial Management, Procure-to-Pay, Adaptive Planning Preferred Experience: Workday experience in a higher education environment. Adaptive planning experience. Grants management experience. Preferred Knowledge/Skills/Abilities: Accounting knowledge. Benefits Paid Leave: 22 days of annual leave, 15 days of sick & safe leave, 15 holidays, 3 personal leave days, 12 weeks paid parental leave Health Benefits: Comprehensive medical, dental, and vision coverage with flexible spending accounts. Retirement Plans: Mandatory and supplemental options with major providers like Fidelity and TIAA. Life Insurance: Optional term life and AD&D benefits through MetLife. Tuition Benefits: Tuition remission for employees and their families. Training & Development: Free professional development conferences and unlimited LinkedIn Learning access. Credit Union Access: Membership eligibility for SECU, Maryland’s largest credit union. Employee Assistance Program (EAP): Free counseling, legal, financial, and work-life support services. Click to learn more.

Location: Reston, VA Clearance Required: TS/SCI with Full Scope Polygraph (FSP) Position Type: Full-Time, On-Site Salary Range: $175,000 – $190,000 We are seeking an experienced Systems Engineer (SME) to join a specialized technical operations team supporting a mission-critical program within the Intelligence Community. This position requires strong expertise across Windows and Linux environments, cloud provisioning, operational security, and the development of technical operations plans. The successful candidate will play a key role in building and maintaining advanced technical capabilities, supporting both operational and mission requirements in a secure and dynamic environment. Application Interested candidates must hold an active TS/SCI with Full Scope Polygraph (FSP) clearance at the time of application. Applicants must be legally authorized to work in the United States without employer sponsorship, now or in the future. Description Primary Responsibilities: Provide technical operations (Tech Ops) support for mission activities, including system engineering, provisioning, and deployment. Build and configure websites and web pages to support persona-specific environments. Provision and manage cloud services in support of mission requirements. Perform basic software development and scripting to enable mission support. Develop and execute technical operations plans utilizing available tools and tradecraft. Select, integrate, and maintain appropriate technical capabilities to meet evolving requirements. Conduct misattributed procurement, including secure payment mechanisms. Handle and manage operational personas to support mission tradecraft. Ensure OpSec compliance in all activities and develop processes for maintaining operational security. Configure, maintain, and operate VPNs and proxy services, including residential and mobile solutions. Support the use of mobile SIMs and eSIMs for mission purposes. Utilize incident tracking tools such as JIRA to support accountability and process improvement. Communicate effectively—both written and verbal—with stakeholders, team members, and mission partners. Requirements Minimum Qualifications: Active TS/SCI clearance with Full Scope Polygraph (FSP) required. Demonstrated experience with Windows and Linux networking and system administration. Experience with cloud service provisioning and procurement. Experience configuring websites and building web pages for mission use. Demonstrated experience with basic software development. Proven ability to build and execute technical operations plans. Strong understanding of requirements gathering and selecting technical capabilities to meet them. Experience with misattributed procurement and persona identity management. Operational tradecraft expertise, with a focus on OpSec compliance. Hands-on experience with VPNs, proxies, mobile SIMs, and eSIMs. Proficiency with incident tracking tools such as JIRA. Excellent written and verbal communication skills. Preferred Qualifications: Experience working in customer operational spaces, both CONUS and OCONUS. Familiarity with surveillance detection routes. Experience managing and troubleshooting social media accounts for operational purposes. Experience collecting data from social media platforms and other internet-based capabilities. Relevant technical certifications supporting systems engineering, networking, or cloud environments. Eligibility Must hold an active TS/SCI with Full Scope Polygraph (FSP) clearance at the time of application. Must be able to work full-time on-site in Reston, VA. Benefits Salary: Salary for this position is determined based on qualifications, experience, and contract-specific budget considerations. Proposed Salary Range: $175,000 – $190,000 Benefits: Our client offers a comprehensive and competitive benefits package, including: 100% Company-Paid Health Insurance: Medical, dental, and vision coverage for employees and dependents (United Healthcare and Guardian). Protection Plans: Employer-paid life insurance, short-term disability, and long-term disability coverage. 401(k) Retirement Contribution: 15% of base salary contributed by the company, fully vested from day one. Paid Time Off: 200 hours of PTO annually (accrued), in addition to 11 federal holidays. Bonuses: Recruitment and business development bonus opportunities based on performance and company growth.

Role Identity The Proactive Technical Alignment Engineer (TAE) is the disciplined guardian of GXA’s technical standards. They ensure client environments remain aligned, secure, and predictable—building the foundation that allows vCTOs to focus on strategy, relationships, and growth. This role thrives on structure, detail, and accuracy. TAEs are independent problem-solvers, data-driven in their work, and relentless in their pursuit of documentation excellence. They are not client-facing strategists; instead, they are the behind-the-scenes technical stewards who make vCTO conversations possible. To be successful, a TAE must bring very strong, senior-level Systems Engineer (Sr. SE) technical skills—able to operate at an L3 level across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access. Summary The ideal TAE is not a generalist firefighter—they are a specialized engineer with discipline and precision. They excel in environments where documentation, process, and accuracy are paramount. They thrive in the background, supplying the intelligence that allows vCTOs to shine in front of clients. They are guardians of standards, custodians of documentation, and analysts of technical data. Their work reduces noise, strengthens security, and ensures GXA delivers consistent, proactive service across every client. Core Traits & Personality Methodical & Disciplined – Always follows checklists, standards, and procedures with precision. Detail-Oriented – Notices the gaps others miss; ensures every environment is fully documented. Independent & Accountable – Requires minimal supervision, owns their results, and consistently delivers. Analytical & Data-Driven – Enjoys finding patterns in health checks and reports; skilled at root cause analysis. Structured Communicator – Writes clear, concise, and reliable documentation; communicates issues effectively to vCTOs and technical peers. Process-Focused – Believes in repeatability, standardization, and continuous improvement. Primary Responsibilities Environment Alignment & Health Checks Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists. Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance. Provide structured reports to vCTOs with risks, gaps, and recommendations. Handle support escalations requiring L3 technical knowledge. Ensure proactive alignment and remediation in the following core areas: Windows Server & Active Directory/Entra ID – Validate domain health, replication, GPOs, DNS/DHCP configuration, user/role management, and Entra ID synchronization. Office 365 & Azure – Review configuration, licensing, security policies, conditional access, and backup solutions; ensure compliance with best practices. Virtualization (VMware/Hyper-V) – Monitor host/server health, cluster configurations, storage, networking, and failover capabilities. Networking (LAN/WAN, VLANs, Firewalls, VPNs) – Verify firewall rules, VLAN segmentation, site-to-site/client VPNs, and monitoring for security or performance anomalies. Endpoint Management (Intune, Compliance & Conditional Access) – Review device enrollment, compliance policies, Intune configurations, patch/update compliance, and conditional access enforcement. Documentation Excellence Maintain and improve documentation in IT Glue and Autotask. Eliminate inconsistencies and ensure “single source of truth” across all client environments. Create repeatable playbooks and process documentation for future reuse. Analysis & Standards Enforcement Identify systemic issues and recurring misalignments across multiple clients. Suggest remediations and contribute insights to Project Initiation Documents (PIDs). Provide feedback to refine GXA’s alignment methodology and technical standards. Collaboration & Support Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements. Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement. Mentor junior team members and help raise GXA’s technical maturity. Success Measures (Key Accountabilities) Improved Technical Alignment – Client environments consistently meet GXA standards. Reduced Reactive Noise – Lower recurring tickets and escalations by catching issues early. Documentation Excellence – IT Glue and Autotask remain accurate, current, and complete. Analytical Insight – Reports and data directly inform vCTO strategies and client roadmaps. Standards Advancement – GXA’s standards evolve through TAE feedback and real-world findings. Operational Consistency – Health checks and documentation delivered on schedule with precision. Team Enablement – vCTOs and service teams rely on the TAE’s data to improve client experience. Professional Growth – Progress toward certifications, advanced technical mastery, and leadership in standards enforcement. Requirements Technical Must-Haves 7+ years of IT systems/network engineering at an L4 level. Advanced expertise with: Windows Server, Active Directory/Entra ID, Office 365, Azure Virtualization and Storage (VMware/Hyper-V) Networking (LAN/WAN, VLANs, firewalls, VPNs) Intune, endpoint compliance, and conditional access policies Strong troubleshooting, diagnostic, and problem isolation skills. Proven ability to work independently with minimal supervision. Excellent written and verbal communication skills. Methodical, detail-oriented, and disciplined approach. Preferred / Developmental Goals Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask. Contributions to technical standards and alignment libraries. Bachelor’s degree in IT, Networking, or equivalent experience (7+ years). Certifications (growth path): CompTIA Security+ or Network+ Microsoft Azure/M365 Fundamentals Cisco CCNA Fortinet NSE 3/4 VMware VCP/VCTA ITIL Foundation Willingness to continuously learn and adapt to evolving standards.

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time. Expertise is needed to support mobile devices as well as desktops and laptops. We are looking to fill 1 full-time employee for our 3rd shift, and you will be on-call 1 weekend per month, which will accrue PTO. This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging. You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts. PA state government or other government experience is helpful. This position is associated with a long-term contract with excellent career-building opportunities. This is a work-from-home position. Must be dependable with a proven ability to work without direct supervision. You must reside in the United States. Laptop & communication tools will be provided. Requirements · Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error. · Provide support communications for customer issues. · Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily. · Performs quality assurance (testing) procedures to ensure error-free working products and applications. · Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes. Job Requirements: · Ability to handle multiple tasks with changing priorities. · Ability to work in a fast-paced, deadline-oriented environment. · Shift schedule will be non-traditional working hours, including one weekend a month. · Ability to work independently to complete required tasks without direct support or supervision. · Understands basic user experience/information architecture. · Understanding of website technologies (HTML, CSS, JavaScript). · Content Management System (CMS) Experience preferred. · Ability to think critically to solve problems on the fly. · Strong analytical, prioritizing, interpersonal, problem-solving skills. A clear criminal background is necessary. U.S. permanent residency is required. Benefits 401(k) Dental insurance Health insurance Paid time off Retirement plan Vision insurance STD/LTD Accidental Dismemberment