Remote Technical Support Specialist - Entry Level, No Degree Required

Computer Production Technician Location: Vista, California (On-site, US Site Team) Employment Type: Hourly, Full-Time About Protectli Protectli designs, builds, and supports small form factor computers and network appliances trusted by customers worldwide. At our US site, we assemble and ship products with a focus on quality, reliability, and customer satisfaction. Our team values collaboration, adaptability, and attention to detail in a hands-on environment. Role Overview We are seeking a Computer Production Technician to join our US site team. This role is primarily focused on assembling, testing, and shipping Protectli products while supporting day-to-day operations. While production is the main responsibility, candidates with customer service, technical support, or sales experience may have opportunities to assist with customer inquiries or troubleshooting as business needs arise. Protectli values team members who bring a variety of skills and interests, and growth opportunities are available based on performance and fit. This role reports directly to the US Site Operations Manager or Production Technician Lead. Key Responsibilities Assemble, test, and troubleshoot Protectli computers and network appliances. Follow established procedures for production, shipping, and returns. Maintain accurate records of builds, shipments, and inventory transactions. Ensure quality control and escalate issues when needed. Support cross-functional site operations, adapting to changing priorities. Contribute to a clean, safe, and organized work environment. Participate in problem-solving and suggest improvements to processes. Support customer inquiries (sales or support) as needed, with training provided. Adapt to shifting priorities while maintaining high quality standards. Requirements Strong attention to detail; ability to follow procedural steps precisely. Basic knowledge of computer hardware (RAM, CPU, storage, networking, etc.). Basic computer skills (Google Workspace, MS Office, or similar). Strong communication and teamwork abilities. Detail-oriented, adaptable, and willing to learn new skills. Ability to lift up to 40 lbs. and stand for extended periods. Authorized to work in the United States. Availability to work on site in Vista, California Monday through Friday from 8 AM to 5 PM. Flexibility to work overtime hours or off-hours as needed with proper compensation. Preferred Qualities Prior experience in electronics assembly, production, or logistics. Experience in customer service, sales, or technical support. Ability to explain technical concepts in simple terms. Interest in IT, networking, or open-source systems. Ability to work independently with minimal supervision. Compensation & Benefits Hourly pay commensurate with experience between $20 - $25 per hour. Growth potential within the US site team (e.g., lead, combined roles, or specialized functions depending on fit and company needs). Eligible for full-time benefits package upon meeting employment requirements: Paid holidays and sick time Medical, dental, vision, and life insurance 401(k) with company match Opportunity to convert to salary and receive paid vacation Company perks including: Company-sponsored lunches 3 days per week Education & professional development reimbursement programs Sabbatical program after 5 years of continuous full time employment Why Join Protectli? As a Production Technician, you’ll gain hands-on experience with computer hardware while also having the chance to develop customer-facing skills. Whether your strengths are technical, organizational, or interpersonal, Protectli offers opportunities to grow with a company that values initiative and versatility.

Job Title: Software Technical Support Engineer Department: Support Position: Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office. Duties/Responsibilities Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services. Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved. Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems. Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training. Identify and report both software bugs and customer suggestions. Additional Responsibilities Build servers that customers have ordered and install required software. Cycle new cameras through the lab for testing. Install network switches and run cables. Visit customer sites and troubleshoot issues if remote access is not available. Limited travel may be required to support company events. Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided). Requirements Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively. Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution. Networking background. Experience with Linux OR Windows system administration. Ability to build and troubleshoot servers. Customer support experience with over the phone and face to face communication. Debugging, troubleshooting skills are required. Strong problem solving skills are essential. Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired. Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus. Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures. All associates will perform duties as requested by management. Education Minimum of two-year degree in IT, CS, EE, or equivalent. Bonus Experience Helpdesk experience. Cloud or hosted infrastructure experience. Ability to write scripts for automation. Experience with RESTful Web APIs. Benefits Industry competitive salaries based on experience. Generous PTO and Work From Home Policy. Health, Vision, Dental, and Life insurance policies. Flexible Spending Account and Health Saving Account. 401K with company match. IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

Job Title: Online Passport Customer Service Representative Location: Sun Valley (In Office) Employment Type: Full-Time ⸻ About the Role We are seeking detail-oriented and customer-focused Online Passport Customer Service Representatives to assist applicants with their passport-related inquiries. This position involves providing guidance through the application process, answering questions about required documentation, troubleshooting online submission issues, and ensuring a smooth customer experience. ⸻ Key Responsibilities • Respond to customer inquiries via email, chat, and phone in a professional and timely manner • Form filling and printing shipping labels • Verify customer information and guide applicants on required documents • Troubleshoot basic technical issues customers may encounter on the portal • Escalate complex cases to the appropriate department when necessary • Maintain accurate records of customer interactions • Deliver excellent service while upholding confidentiality and security standards ⸻ Qualifications • Prior experience in customer service, call center • Strong written and verbal communication skills • Ability to work independently and manage multiple inquiries at once • Basic technical troubleshooting ability (navigating websites, guiding customers through online forms) • Strong attention to detail and organizational skills Plus • Typing speed - 40wpm+ • Photoshop ⸻ Benefits • Competitive hourly pay $18-25 • Flexible scheduling options (weekday and weekend shifts available) • Paid training and ongoing support ⸻ How to Apply Please submit your resume

Saalex is seeking an Engineering Technician II/III in Ridgecrest, CA. Saalex Solutions, a division of Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Position Type: Full-Time Salary: $21.38-$23.92 hourly (depending on experience) Work Location: Onsite. Essential Functions: Candidate must possess technician skills, such as welding, soldering, assembly, CNC, etc.   Candidate must be able to read drawings and follow written instructions for weapons assembly. Candidate must work well within a team environment and have good written and verbal communication skills.   Candidate must be able to communicate well with Engineers and other team members. This tasking is hands-on and adherence to OSHA safety standards is required.   Requirements Required: Minimum of 1-year related experience in assembling hardware, welding, soldering, or any other related activity required. Desired: A Penn Foster certificate is value added. Education: HS Diploma or GED required. Security Clearance: Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

Job Title: Laboratory Technician for Agricultural Soils Location: Santa Paula Job Type: Full-Time Salary: $16.50 - $17.50 per hour Job Description: We are seeking a motivated and detail-oriented Agricultural Soils Laboratory Technician to join our team for an entry-level position . In this hands-on role, you will support soil testing and analysis to ensure accurate and reliable results for agricultural applications. This position offers a great opportunity for individuals with an interest in agricultural science and laboratory work. Key Responsibilities: Sample Preparation: Prepare and process soil samples for laboratory analysis, ensuring all samples are properly labeled and documented. Chemist Support: Assist chemists and laboratory staff with the preparation of various soil analyses. Additional Tasks: Assist with other laboratory-related duties and tasks as assigned, which may include data entry and general lab clean-up. Physical Requirements: Ability to lift up to 50lbs as part of daily responsibilities. Qualifications: High school diploma or equivalent. Background in agriculture, chemistry, or a related field is preferred but not required. Strong attention to detail and ability to follow established procedures. Excellent organizational and time-management skills. Ability to work independently and as part of a team in a fast-paced environment. Benefits: Competitive hourly wage: $16.50 – $17.50 Full-time position with health, dental, vision, and 401K.

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀