Call Center Agent

**Delivery Driver** TOTAL $850 PER WEEK - WEEKLY CONTRACT. MUST COMPLETE ENTIRE WEEKLY CONTRACT FOR PAYMENT. Positions available for Immediate Start (cities recruiting for). *Queen Creek THIS IS A FULL TIME POSITION 7:30 am to 4:00 pm - Monday thru Friday (days/hours worked vary by position) Average Up too 150 Miles Per Day (mileage varies by markets) Paid weekly by Direct deposit. **Requirements** *Must be 21 years of age or older *Clean driving record is a MUST *Valid Driver’s license and Car Insurance *Reliable Vehicle (Sedan) *Smartphone *Professional image and Attire *Valid Driver’s license and Car Insurance Text Manager Name & Number: Henry 602-641-9601

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet’s medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Guide emotional conversations in a calm and peaceful manner Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

Job description Small family owned and operated independent insurance agency seeking a customer-oriented customer service representative. In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience. As a customer service representative (CSR), you will provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to the best customer care specialists, they are confident at troubleshooting and investigate if they don’t have enough information. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities Manage a large volume of incoming calls Identify and assess customers’ needs to achieve satisfaction Generate sales leads from new and existing customers Build sustainable relationships and trust with customer accounts through open and interactive communication Process changes to customer policies based on the information provided Keep records of customer interactions, process customer accounts and file documents Answer customer inquiries on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Go the extra mile to engage customers Skills Must have at least 2 years proven customer support experience. Customer support experience within the insurance industry a MAJOR plus! Independent agency experience preferred but not required Possess excellent oral, written, and interpersonal communication skills The capacity to multitask in a structured work environment Strong phone contact handling skills and active listening Familiarity with EZLYNX CRM a MAJOR plus, but not required Experience with Microsoft Excel and Word is mandatory Active listening, compassion and displaying empathy for the customer Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Bilingual (Spanish) preferred but not required High school degree Property & Casualty Insurance License - Preferred but not required Schedule The CSR position is currently classified as salaried, non-exempt. Our typical work hours are 8:30am to 4:00pm, Monday - Friday. However, some additional hours could be necessary to meet business needs. Compensation & Benefits $18.00 - $24.00 per hour depending on experience to start, paid bi-weekly Opportunity for bonus based on performance Paid time off - Full-time employees are eligible for 10 paid vacation days (following a 180 day waiting period) during the 1st through 3rd years of employment and 20 paid vacation days in the 4th - 8th years of employment (with no more than 10 days taken consecutively in a given year). Medical and dental insurance 11 paid holidays each year The candidate offered this position will be required to submit to a background investigation as well as a drug screening, subject to applicable laws. Job Type: Full-time Pay: $18.00 - $24.00 per hour Expected hours: 40 per week Benefits Health insurance Dental insurance Paid time off 11 Paid holidays Education: High school or equivalent (Required) Work Location: In person

Bilingual-French Canadian. (Must reside in Georgia). (REMOTE) Job Description: We are seeking Call Center Representatives to be our company's and caller's liaisons. The successful candidate will be able to accept ownership for effectively solving complaints and inquiries, treat callers with compassion and empathy, and maintain customer satisfaction. Responsibilities: Manage large amounts of inbound calls promptly. Follow communication "FAQs scripts" when handling different topics. Identify caller's needs, clarify information, provide guidance, and be able to de-escalate a caller when agitated. Shifts: 9:00 am - 5:30 pm Requirements Bilingual-French Canadian. Must own computer and headset. High School Diploma. Previous experience in a customer support role Have strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types. Be able to multitask and manage multiple incidents at a time. Benefits Hourly Pate Rate - $17.50/hr (USD) Expected hours: 40 per week

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At Perry Weather, we’re at the forefront of providing innovative weather safety solutions. Thousands of users trust our fast-growing weather safety platform across various industries, including school districts, cities, universities, golf courses, professional sports, and more. Our cutting-edge software and connected hardware empower organizations to make rapid decisions when faced with weather disruptions, ensuring the safety of individuals and the smooth operation of activities/events. We’re seeking an enthusiastic, solutions-oriented, tech-savvy Customer Support Representative. As a Customer Support Representative, you will be on the front lines with customers, providing guidance in troubleshooting hardware and software issues, responding to common customer questions, and closing each interaction with a satisfied customer who has been provided with a timely resolution. Key Responsibilities: Respond promptly to customer inquiries via phone and email Remotely troubleshoot and resolve platform issues, hardware unit issues, and escalating complex cases when needed Guide customers through hardware installation and account configuration Accurately document customer interactions and next steps Identify problem trends and report to the appropriate teams Expect your responsibilities to evolve as we grow — we value people who can adapt and thrive with change Requirements 1+ years in a customer or technical support role (experience in a SaaS, IoT, or technology company is a plus) Strong technical aptitude and troubleshooting abilities Demonstrated capacity to multitask and prioritize in a dynamic environment Customer service mentality and empathy during problem resolution Ability to understand and communicate technical issues in easy-to-understand language Strong verbal and written communication skills Willing to be onsite at our Dallas office, Monday through Friday Highly organized with a keen eye for detail Experience with CRM or support ticketing tools (preferred: HubSpot, Zendesk, or similar) Benefits Casual work environment. We're located in the vibrant Dallas Oak Lawn neighborhood. As a note, our team is in office M-F!  Comprehensive benefits. We offer competitive health insurance plans, 401(k) with employer matching, and a suite of voluntary benefits. Engaging culture. Monthly All-Hands, fun events like Office Olympics, happy hours, and more. Grow with us. We’re growing rapidly, and yet we have a massive amount of work and opportunity ahead. We are looking for difference-makers. Note: We value in-person collaboration; therefore, remote work is not an option. This role is fully onsite, Monday – Friday.