Browse
···
Log in / Register

Belmond Travel Advisor

Negotiable Salary

Belmond

North Charleston, SC, USA

Favourites
Share
Description

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Express and Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, with experiences like riding on horseback through the Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. The Belmond Travel Advisor will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams for seamless handovers and communications of guest preferences. Belmond Travel Advisors will personalize each stay to the guest’s individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams who need to execute on these. Understanding the Belmond Audiences and proactively suggesting destinations, products and experiences that match to the guest profile. In addition to the day to day of reservations the Belmond Travel Advisor team will each individually manage a small portfolio of VIGs via the Clienteling APP. They will be responsible for ensuring we nurture and retain our top guests, directly contributing to Belmond’s goal of higher guest repeat and retention rates. Primary responsibilities include: Be a true seller and champion for all Belmond products across the full portfolio and be able to accurately describe, promote and convert on any product a guest wishes to book at Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved. Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered Treat every interaction in a professional manner and yet done in a conversational, natural and warm manner For each and every stay, understand the guest motivation for the trip and who they are travelling with. Tailor the conversation based on these and if the guest is brand new to the Brand/Product or if they are long term loyal fan Working within provided guidelines suggest perks or enhance opportunities for our most loyal guests Upsell- treat every reservation as an opportunity to enhance each and every guest stay by suggesting additional add ons such upgrades, transfers, experiences etc. Show expertise in all systems required to carry out day to day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub. Be true champions of systems and technology that aid the guest experience and journeys Ensure our guest profiles are kept up to date and accurate as possible. Take ownership for each guest interacted with to capture all information and ensure it is entered correctly into the necessary systems. Identify duplicate profiles and flag for merging to ensure database is kept as clean as possible Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival Suggest enhancements or new ways of working within the systems where a process can be improved on Be a true owner and gatekeeper for InfoHub ensuring it is up to date with rich and relevant information in order to be able to provide guests with all the details and information they would need both to confirm a reservation and prior to stay. The Belmond & LVMH Family The US Customer Contact Organization is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. Requirements What you'll bring: Minimum of a Bachelors Degree and one year experience in hospitality, hotel operations or customer service required. College degree in a Hospitality major preferred. Ability to communicate in English with hotel guests, suppliers, and employees to their understanding. Preference will be given to those with the ability to communicate in Spanish. Excellent verbal and written skills, listening skills and questioning techniques. Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team. Ability to accommodate a flexible work schedule. Understanding of the luxury hotel environment. This is your moment. Apply today! Benefits What We Offer At the US Customer Contact Organization we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays as well as complimentary and preferred rate experiences at our iconic destinations.

Source:  workable View original post
Location
North Charleston, SC, USA
Show map
workable

You may also like

Workable
Banquet Server (On Call)
Are you passionate about food, hospitality, and fitness? East Bank Club is looking to add a Banquet Server to our team! The Banquet Server is responsible for set-up, service, and break-down catering functions. As a Banquet Server, you will provide a high-quality meal and beverage service to members and guests during events while ensuring to provide a world-class customer experience. Pay rate: $16.00 per hour plus service charge/gratuity. Job Responsibilities: Have comprehensive, accurate, and up-to-date information about the contract, event, and the Club; and be able to accurately answer basic questions. Able to consistently and effectively provide high-quality meal and beverage service as specified in the contract. Proper set-up, follow-through, and breakdown of assigned tasks, stations, and duties during functions. Consistently engage in high-quality professional communication that engages members and guests. Consistently follow time and attendance requirements. Take the initiative to meet and/or exceed the needs of members and guests. Use a “Here’s what can I do” attitude, is able to manage common service issues so members and guests are satisfied. Demonstrate a professional appearance throughout each shift. Act as a professional team member by consistently demonstrating support for co-workers and managers. Demonstrate consistent attention to the presentation and atmosphere of the Club and the banquet facilities, reporting all concerns and/or problems to the manager. All other duties as assigned by management. Requirements Must be able to work a minimum of 10 hours a month Restaurant or Banquet FOH background. Ability to work well with others under pressure. Must have excellent communication and organizational skills. Must be on your feet for the majority of the shift. Must be able to lift 50 lbs. Must be authorized to work in the USA. We use E-Verify. Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Chicago, IL, USA
$16/hour
Craigslist
Casino Table Game Associate (napa county)
Players Edge Services is hiring full-time positions! As an employee, you will sit at a table game such as California style Blackjack or Three Card Poker to ensure the rules are followed and work as a doublecheck on the dealer to handle wins and losses. Are you new to the casino environment? No worries! New hires will receive paid training. Have experience in the industry? $1000 Hiring Bonus for any new hire that has a valid Third-Party Proposition Player Services License Badge (TPPPS Worker License). Restrictions apply. Pay Range: $22 - 26 p/hr • Night Shift Differential: $2 Requirements: • Must be at least 21 years of age. • Scheduling flexibility is a must. • Customer service experience preferred. • Successful background check. • Strong mental math skills. Visit our website at https://www.playersedgeservices.com/careers/ See full job details at the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=249372&clientkey=3B1549F9ACEE33EB624E4049D7CC1DE3
FP3V+XC Moskowite Corner, CA, USA
$22-26/hour
Workable
Children/Youth Activity Center Attendant
Do you enjoy working with children? Love putting a smile on a child’s face? If so, we have an opportunity for you!   The CAC/YAC Attendant provides peace of mind to our members by ensuring that their children have fun in a safe and supervised environment during their visit, while they enjoy East Bank Club services. Part Time Schedule: Tuesday: 8:30 AM-1:00 PM & 2:00-7:00 PM (This is a split shift- As Is) Saturday: 8:00 AM-1:00 PM Sunday: 8:00 AM-3:00 PM Rate of Pay: $18 per hour. This role is considered entry-level Job Responsibilities: Monitor and observe children at all times to ensure their safety. Implement and lead children’s activities, including simple crafts, story-time, and sing-alongs as assigned by the manager or team leader. Change diapers as necessary and assist children in the washroom. Greet members upon entry and communicate child’s activities and incidents upon pickup. Maintain cleanliness of CAC & YAC, including washing and disinfecting tables, toys, games, supplies, etc. Accurately schedule reservations, check members in and out, and complete cancellations as necessary. Create engaging activities for children on a weekly basis. Add relevant notes to member accounts and complete incident reports within 24 hours. Attend Children’s Programs meetings and all other mandatory training, including CPR and First Aid. All other duties as assigned by management. Attend Children’s Programs meetings and all other mandatory training, including CPR and First Aid. Book reservations Answer phones calls as needed Requirements Must be authorized to work in the USA. We use E-Verify. Experience working with children is required. Experience in childcare or a background in education is preferred. Ability to multitask, work well under pressure, and being able to work in a fast-paced environment. Must be able to provide outstanding customer service skills.  Must be CPR/First Aid certified or obtain certification within 30 days of hire. Must be able to lift and carry up to 50 lbs, kneel, and stand for sustained time periods. Effective and clear verbal and written communication skills. Occasional evening availability. Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Chicago, IL, USA
$18/hour
Craigslist
Casino Table Game Associate (dublin / pleasanton / livermore)
Players Edge Services is hiring full-time positions! As an employee, you will sit at a table game such as California style Blackjack or Three Card Poker to ensure the rules are followed and work as a doublecheck on the dealer to handle wins and losses. Are you new to the casino environment? No worries! New hires will receive paid training. Have experience in the industry? $1000 Hiring Bonus for any new hire that has a valid Third-Party Proposition Player Services License Badge (TPPPS Worker License). Restrictions apply. Pay Range: $22 - 31 p/hr • Night Shift Differential: $2 Requirements: • Must be at least 21 years of age. • Scheduling flexibility is a must. • Customer service experience preferred. • Successful background check. • Strong mental math skills. Visit our website at https://www.playersedgeservices.com/careers/ See full job details at the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=249362&clientkey=3B1549F9ACEE33EB624E4049D7CC1DE3
374 Church St, Livermore, CA 94550, USA
$22-31/hour
Workable
Club Receptionist
Do you have a passion for making people smile? Love providing outstanding customer service? Enjoy meeting new people? If so, we have an opportunity for you! The Club Receptionist, aka “Director of First Impressions,” is responsible for greeting, supporting, and ensuring members are checked into the club with a smile! This individual will be the first point of contact for members and is responsible for partnering with multiple departments to ensure members' concerns are handled in a timely manner. Pay Rate: $18.00 per hour Part-time Schedule: Monday: 4:45am-1:15pm Friday: 4:45am-1:15pm Sunday: 1:00-9:00pm Job Responsibilities: Welcome all individuals into the club; assist members, guests and vendors as needed Monitoring and carrying out accurate check-in procedures for all members, guests, and employees. Exhibit excellent customer service skills at all times Complete job duties at times multitasking Maintain a clean and organized workspace for the reception associates Re-route calls and alert various departments on visitors and guests Handle difficult situations in a calm manner while remaining professional Communicate effectively with team members and management Requirements Must be authorized to work in the USA. We use E-Verify Similar experience preferred Great communication skills with the ability to handle difficult situations Must be available to work various shifts (early mornings, late evenings, and weekends) Must be able to work well in a team setting Great organizational and time management skills The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching and bending Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Chicago, IL, USA
$18/hour
Craigslist
Casino Table Game Associate (emeryville)
Players Edge Services is hiring full-time positions! As an employee, you will sit at a table game such as California style Blackjack or Three Card Poker to ensure the rules are followed and work as a doublecheck on the dealer to handle wins and losses. Are you new to the casino environment? No worries! New hires will receive paid training. Have experience in the industry? $1000 Hiring Bonus for any new hire that has a valid Third-Party Proposition Player Services License Badge (TPPPS Worker License). Restrictions apply. Pay Range: $22 - 31 p/hr • Night Shift Differential: $2 Requirements: • Must be at least 21 years of age. • Scheduling flexibility is a must. • Customer service experience preferred. • Successful background check. • Strong mental math skills. Visit our website at https://www.playersedgeservices.com/careers/ See full job details at the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=249335&clientkey=3B1549F9ACEE33EB624E4049D7CC1DE3
4717 Salem St, Emeryville, CA 94608, USA
$22-31/hour
About Us
Terms of Use
Privacy Policy
Help
Contact Us
FAQ
Cookie
Cookie Policy
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.