AI QA & Infrastructure Engineer

Title: Computer Support Specialist LONG TERM TEMPORARY ASSIGNMENT Duties: - Provide timely second-level hardware and software support to agency employees New York City regional offices - Support all aspects of the hardware device lifecycle management - Participate in the rollout of agency-wide hardware/software initiatives - Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary - Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information - Conduct hardware and application testing and troubleshooting as needed - Develop technical user and IT documentation Key Skills & Abilities: - Strong interpersonal, written and oral communication skills - Ability to work with minimal supervision - Customer service experience - Strong organizational skills and attention to detail - Experience installing, testing and troubleshooting computer hardware Preferred Education: High School Diploma, Technical Degree/Certificate Program, Bachelors Degree Please submit your resume as an attachment in WORD or PDF 35 Hour Work Week 9am to 5pm $25 an hour PAID WEEKLY through a NYC Staffing Firm WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Teguar is a leading provider of cutting-edge industrial and medical computer solutions that are specifically designed to provide reliable performance in the most demanding environments and applications. Founded in 2010, we are a fast-growing Inc 5000 company and we believe in excellence in the quality of our products, the quality of our customer service and the quality of our team. We are seeking an experienced Product Manager to lead our fastest - growing Medical market segment. This role will drive the adoption of Teguar's advanced computing hardware in cutting-edge medical applications. SUMMARY: The Product Manager will help customers bring their product visions to life by ensuring Teguar solutions are closely aligned with their needs by understanding each market's needs, owning the product roadmap, and ensuring successful delivery of solutions. DUTIES AND RESPONSIBILITIES: Product Ownership: Gain a deep understanding of current products: performance, customer feedback, challenges, and opportunities. Get hands-on with hardware and software to build technical credibility and documentation. Roadmap & Strategy: Develop and maintain a product roadmap that reflects customer needs, industry shifts, supplier base & availability. Anticipate when to launch new products and when to sunset aging ones. Position products against the competitive landscape to maximize value and differentiation. Influence vendors and internal design projects to bring product to market to address gaps you identify. Create a product vision that brings elegant and rugged products to our customers and excites vendors to align behind our design concepts and bring them to reality. Onboard new partners/vendors if needed to achieve your product vision. Communication & Influence Communicate product plans, requirements, and roadmaps clearly to internal teams and external stakeholders such as customers and vendors. Represent Teguar at key customer meetings, international trade shows , and industry events. Comfortable creating marketing content and able to stay informed on industry specific lingo and tone. Sales Engineering & Support Works closely with sales to gather customer requirements and determine product fit. Communicate information and concepts to customers at their level of technical understanding. Successfully guide customers to mutually beneficial outcomes for them and for us. Be comfortable running critical meetings with customers on technical topics independently. Team Empowerment Share learnings, mentor peers, and foster collaboration within the entire company. Act as a knowledge resource to Product Specialists and Application engineers, developing their product expertise and enabling them to effectively support sales and customers. Directly manage a team within your verticals and assign tasks effectively to all in the department. Market & Financial Analysis Analyze market data and customer input to guide product decisions. Weigh multiple factors and provide sound judgement on when to lower margins to win deals or succeed in a new market/sector. Fully accountable for the profitability of assigned product lines. QUALIFICATIONS: Bachelor's Degree from four-year college or university and 6 years' relevant experience; or a minimum 9 years of experience in lieu of education, or an equivalent combination of education and experience. Requirements Experience in the medical industry or direct knowledge of medical electrical safety testing (IEC 60601-1-2). Direct experience leading and launching new technical products in a B2B market. Prior experience communicating with global Vendors a must. Knowledge of some of the latest technology used in computers such as display & touchscreen technology, wireless, common input/outputs, CPU, Storage, Memory A true passion for learning about and leveraging new technology Prior experience leading a team is a plus. Benefits 401K matching HRA (Health Reimbursement Account) covers medical, dental and vision expenses Gym membership Paid Holidays and PTO days Birthday PTO and Volunteer Day Culture Committee Program Employee Referral Bonus Program Modern office work environment with free drinks and snacks

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