Senior Program Manager

Seeking an experienced, results oriented Information Technology (IT) Project Manager to join our team in the Bethesda, Maryland area. You will play a critical role in shaping our client's IT enterprise architecture by managing a process for creating technical IT standards. Primary Responsibilities: Manage IT Technical Standards: Contribute to the design of our client’s IT standards process, ensuring the right standards are created and that they are technically accurate. Manage the process using best practices of technical project management, delivering technical sound standards on schedule. Foster a culture of innovation and continuous improvement. Personally model high standards of technical excellence and professionalism. Draw out the best from your team. Collaboration: Collaborate with multiple stakeholders to drive an updated IT standards process and foster collaboration across different groups. Requirements Required Qualifications: Active TS/SCI security clearance with CI polygraph BS degree and 12 – 15 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience. At least three (3) years of work in IT project management. Proven experience as a project manager for a deliverable. Desired Qualifications/Experience: Understanding data management. Experience managing a software development team. Master’s degree in a relevant field. Three or more years of experience working with or in the Intelligence Community (IC). Proactive work practices, a mindset of ownership of the mission, and the willingness to exert the client’s authority to accomplish the required deliverables. Proficiency in Microsoft suite of tools. Comfortable tasking peers, briefing senior leadership and briefing groups of people. Long term planning and driving to deadlines is critical. CONDITIONS OF EMPLOYMENT: TS/SCI w/Poly Required U.S. Citizenship Required Federal Employment Suitability E-Verify Eligibility Required* ASG is an equal-opportunity employer (EEO) *ASG participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine the employment eligibility of new hires and the validity of their social security numbers. Benefits Health Insurance Open Leave Dental insurance 401(k) Vision insurance Tuition reimbursement Life insurance 401(k) matching Disability insurance Retirement plan Referral program Health savings account Flexible spending account

IT Support Specialist (Level 1) — Santa Cruz–based, Human-ISM LLC Do you enjoy solving problems and making technology painless for people—and already have real-world help desk experience? Join a small, friendly managed services team supporting businesses across the U.S. What you’ll do: Own the front line: Triage, work, and close Level-1 tickets; update users and document steps within SLAs. Deliver great user experiences: Support Windows/macOS, common peripherals, printers, and conferencing gear. SaaS & identity basics: Provision/deprovision users, mailboxes, and groups in Microsoft 365 and/or Google Workspace; assist with MFA/SSO enrollments. Endpoint care: Deploy and troubleshoot RMM agents, EDR/AV, patching, and basic backup checks. Networking fundamentals: Diagnose LAN/Wi-Fi issues, DHCP/DNS problems, basic VPN client connectivity. Build & deploy: Image/setup new workstations, migrate profiles, and perform light data transfers. Document & improve: Create/maintain KB articles and suggest process improvements; escalate to L2/L3 when appropriate. Participate in reliability: Join a light on-call rotation for rare after-hours incidents once you’re up to speed. What you bring: Experience: 1–3 years in a help desk/service desk or MSP environment handling end-user support. Customer focus: Clear, compassionate communication with technical and non-technical users alike. Technical foundation: Windows 10/11 and macOS support Microsoft 365 or Google Workspace admin basics (accounts, groups, mail flow) Core networking (IP, DNS, DHCP, basic VPN) Familiarity with ticketing systems and remote support/RMM tools Mindset: Organized, self-motivated, able to juggle priorities and follow through. Nice-to-have certs (not required): CompTIA A+ / Network+, Microsoft MD-102, Google IT Support, or Apple ACSP. Logistics: Reliable transportation; ability to lift up to 50 lbs on occasion. Schedule & location Core hours: Monday–Friday, 8:00 a.m.–5:00 p.m. PT (responsive to calls/emergencies during these hours; check email throughout the day). On-site: 1–2 days/week in Santa Cruz, CA, plus occasional (about monthly) visits to Silicon Valley client sites. Remote-friendly: We operate as a fully remote organization outside of scheduled on-site work. Why you’ll like working here Real learning, real impact: 200+ hours of internal training videos/documentation, open-door mentorship, and exposure to system administration, enterprise networking, and software support. Practical reliability culture: We build resilient, well-monitored systems, test backups monthly, and architect for high availability—so “emergencies” stay rare. Small team, big variety: Support diverse users, apps, and environments while enjoying a laid-back, collaborative culture. About us We’re a small IT consulting firm providing managed services for businesses nationwide. We value thoughtful engineering, strong communication, and doing right by our clients. Requirements (quick list) Reliable transportation for Santa Cruz/Silicon Valley on-site work Ability to lift 50 lbs (rarely) Fluency in spoken and written English Outstanding customer service skills Self-motivated with a strong desire to learn How to apply Send your resume (and a short note on a tricky issue you recently solved and how) to [your recruiting email].

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.  We use these values to fuel superior results:  Lock arms  We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.  Show hustle  We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.  Embrace change  From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.  Elevate empathy  We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.  Never settle  We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.     But enough about us. Let’s talk about you.      We are seeking a seasoned Program Delivery Lead with a consulting mindset to join our growing team. In this role, you will be responsible for cultivating high-performing teams and acting as a trusted advisor to our clients. You will drive delivery excellence and value outcomes with speed and quality on your programs/projects. You will bring your expertise to partner with clients, identify their needs and challenges, and then leverage Agile (and hybrid) practices to deliver exceptional results.  What you’ll do:   Project Delivery: Independently lead one large, complex project in a full-time capacity or multiple mid-size complex projects simultaneously comprised of cross-functional Horizontal team members.  Delivery Consulting: Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible. Solve complex delivery issues and modify processes as needed for each engagement to ensure success.  Project Planning: Create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies.  Budget Management: Proactively manage your project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. Monitor weekly burn and velocity to develop burndown reports against remaining scope. Understand and report on project margin performance and revenue forecasting. Develop plans to course-correct if project begins to trend over budget.  Risk Management: Proactively identify project risks and build mitigation plans in an ongoing RAID log. Triage projects in the red to identify a path to green. Escalate as needed to obtain support and solve risks before they become issues.  Client Partnership: Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant.  Scope Management: Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. Proactively prioritize scope where needed. Estimate, create, and deliver change orders as needed when scope deviates.  Tools Knowledge: Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence).  Team Leadership: Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. Manage resourcing process within assigned projects.  Practice Involvement: Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. Proactively identify ways we can improve our processes/methods and work with practice leadership to fill gaps as appropriate.  Mentorship and Coaching: Mentor junior program managers and team members, fostering a culture of continuous learning and development.  Who you are:   Digital Consulting Experience  Proven track record of leading and executing large-scale digital transformation initiatives that deliver significant business value and competitive advantage.  Deep expertise in leveraging key technologies like CMS, CRM, CDP, Sitecore, and Salesforce products to drive transformational digital initiatives.  Experience in advising key client stakeholders on digital program best practices to optimize their program operations and enhance their digital presence.  Ability to identify and capitalize on new opportunities to drive growth and innovation.  Project Management Expertise  Proven ability to lead and manage multiple complex digital projects simultaneously, ensuring successful delivery of value with quality and speed to meet business objectives within budget and exceeding client expectations.  Proven ability to align digital initiatives with overall business goals and drive measurable outcomes.  Deep experience in managing large, geographically dispersed teams to foster collaboration and deliver results.  Proven ability to define contracts and manage programs and partnership to contract terms that will achieve and drive business value.  Proactive approach to risk management and issue resolution, ensuring project success.  Strong financial acumen to estimate and optimize project profitability.  Proficiency with advanced project management methodologies and tools, including Agile, Waterfall, and hybrid approaches.  Analytical and problem-solving skills to anticipate and address complex challenges proactively  Team Leadership and Development  Proven ability to build and lead high-performing teams of digital experts, fostering a culture of innovation and excellence.  Strong leadership skills to inspire and motivate teams to achieve ambitious goals.  Mentorship and coaching skills to develop and empower team members to reach their full potential.  Effective conflict resolution skills to maintain a positive and productive team environment.  Effective Communication and Presentation  Exceptional interpersonal skills to build strong relationships with clients and stakeholders at all levels.  Proven ability to communicate complex technical concepts to technical and non-technical audiences clearly and concisely.      Influence and persuasion skills to drive consensus and gain buy-in from key stakeholders.  Strong communication skills to present strategic recommendations and justify investment decisions.  What you bring:    Minimum 6+ years of experience leading digital projects/programs.  A minimum of 2 years agency/consultancy experience. 5+ years preferred.  Bachelor’s degree preferred.  Certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), PMI-ACP) preferred.  Experience with standard project management tools including Smartsheet and Jira/Confluence (or similar).    HZTL offers a wide range of competitive benefits to eligible employees including health, dental, vision, life, retirement plans, paid time off, paid holidays, paid time off to volunteer, paid parental leave, flexible work environment, and more.   The pay range for this full-time position is $110,000 to $135,000 per year. Our salary ranges are determined by role, level, and location. The range displayed on the posting reflects the minimum and maximum target salary for the position across all US locations as of the date of this posting. Within the range, actual offered compensation is dependent upon the individual’s work location and additional factors including but not limited to job-related skills, experience, relevant education and training, internal equity among the team, and applicable employment laws. Please note the compensation details in the US role posting reflects base salary only and doesn’t include discretionary performance bonus or other incentives (if applicable).   Keywords: Senior Project Manager, Sr. Project Manager, Sr. PM, Project Management, Digital transformations, Agile The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

QA Tester II ** To Apply: Please Email me your Resume ** Having Mobile Testing is a plus Salary Range: $25.00 To 35.00 Hourly Benefits: The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. Summary of Position: The QA Tester II is responsible for testing multiple projects in a fast-paced environment. The QA Tester II will be responsible for testing in both lab and production environments from a customer perspective. Essential Functions: Ability to create test plans based on business and functional requirements Ability to create test cases to client specifications Manual and Automated test case execution Creation, management, and triage of defects Basic understanding of backend infrastructure and design Ability to troubleshoot issues experienced during testing Provide daily and weekly status reporting Understanding of iPhone, Android, and Windows mobile devices Comprehension and understanding of requirements for testing Ability to have strong attention to detail to be able to accomplish a wide variety of tasks Follow written and verbal instructions from the client and leads Understanding of JIRA for test case management, creation, and execution Understanding of Quality Center for test case management, creation, and execution Follow established client processes and procedures for reporting and testing Archive all test documentation as directed Night and weekend work as required by the client Ability to work internationally for international roaming testing Ability to work remotely for domestic roaming testing Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: There may be times that the QA Tester will be onsite 100%, due to project requirements. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 60lbs across the building and to other offsite buildings for various project needs. Required Education and Experience: High School Diploma or general equivalent 3-5 years of experience Qualifications: Bachelor’s Degree preferred Ability to analyze and solve complex problems quickly and creatively Experience with client-server systems and understanding the types of issues that may arise Ability to learn quickly in a dynamic environment Excellent oral, written, and interpersonal communication skills Self-motivated and team player Ability to handle multiple tasks and priorities Ability to collaborate with team members and client to meet project deadlines and milestones Understanding of common Systems Development Lifecycle (SDLC) methodologies, including Waterfall and Agile/SCRUM Adapt easily to shifting priorities, process changes, and/or schedule changes Understanding of SOAP UI for test execution and SIM activation AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Location: USA Remote (Prefer PST Time Zone) Work Hours: M - F, 9:00 am - 5:30 pm Pay Rate: $35 - $40 /hr DOE and location This exciting new Lead role focuses on the managing of a 50-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones.   This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement. Responsibilities: Manage a team of 50 employees including Performance Management KPI Management Process improvement Work in a fast-paced environment Work collaboratively with engineers, researchers, and product managers Ensure proper documentation and instructions are in place for remote teams Manage the successful delivery of hand-offs from the US team to remote teams Manage scope of work and deliverables for team Learn new software programs on the job Think strategically about end-to-end processes and how to improve them Execute and Deliver on Process improvements  Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians. Requirements Strong People Management Skills (3 years of experience) Strong Collaboration Skills Comfortable launching new projects (3 plus years’ experience leading projects) Comfortable presenting research findings and insights Critical thinking and problem-solving skills (solution oriented) Ability to multi-task Great Excellent interpersonal and communication skills Exceptional Organization skills Technical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets), Email/calendar (eg Outlook, Gmail), project management (eg, JIRA, Asana) Ability to assist in system troubleshooting and resolution Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first & foremost A stable internet connection with a download speed of 50-100 Mbps and an upload speed of at least 10 Mbps Benefits At Keywords, we provide all our contingent workforce with: Paid Time Off (including sick days and holidays) 401k (3% matching) Medical, Dental and Vision benefits By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice. Role Information: EN Studio: Keywords Studios Location: Americas, United States, San Francisco Area of Work: Embedded Services Service: Globalize Employment Type: Full Time Working Pattern: Remote

Position Bayside Networks is looking for a new help desk and on site technician to assist our clients with Microsoft-based technologies such as Windows and products within Office365.com. Most of our senior staff started here in a help desk position here where they learned and grew over the years both in terms of earnings and responsibility level in our company. If you are the “IT person” at a small to medium sized company, looking to expand your horizons and be exposed to diverse technology systems and clients – we could be a great fit for you. The ideal candidate will have the following attributes: 1) have excellent customer service skills 2) great follow-through on tasks 3) care about the quality of your work 4) strong writing and verbal skills (English language) 5) familiar with supporting users with their typical support needs – user account resets, printing issues, browsing issues Also- * Must pass a background check – required by multiple clients of ours. * Candidate "must live in or be able to commute within" the San Diego area. Travel and onsite visits with clients will be required. Self-learning and a genuine interest in the field is also greatly valued. The position is often self-directing and will require a candidate to be self-motivated, adaptable, and resourceful. Qualified candidates should submit a resume and cover letter. About Us Bayside Networks is a San Diego based IT Consulting Firm that focuses on providing professional technological assistance and excellent customer service to cultivate valuable, enduring client relations. Established in 1986, the company was initially created to resolve technical issues that exceeded the capability of computer stores. The company’s success is based on his customer-centered approach, which has led to referrals by many satisfied clients. Today, Bayside Networks serves over 100 San Diego based companies and non-profit organizations across many different industries, ranging from 10 to 500 users.