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Customer Service Representative - NYC

$19-21/hour

Restore Hyper Wellness

New York, NY, USA

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**This application is an expression of interest in joining Restore for future openings** Apply now to join our talent pool! This posting remains open even when we don’t have roles currently available to identify talent for future openings. About Restore Hyper Wellness: Restore Hyper Wellness (“Restore”) is the award-winning creator of an innovative new category of health—Hyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love. With 200+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners. Pay: $19-21/hr + monthly performance-based bonus potential Status: Full- and Part-Time roles available Schedule: Includes weekends Studios: Upper East Side 69th St, Upper East Side 84th St, Upper West Side 76th St, + Chelsea Position Summary: With Restore’s continued growth and success, we are excited to hire a Full-TimeHyper Wellness Representative to be a part of our team in Manhattan, NYC. We are looking for positive, energetic individuals with a passion for wellness and helping people! As a Hyper Wellness Representative, you will greet and welcome potential and existing clients to the studio, help clients determine the next steps in their wellness journey, promote membership sales, and help administer some of the services we have to offer. Additionally, you will perform other administrative and hands-on duties to help the General Manager manage the day-to-day operations of your studio, and assist with retention and ensuring current members are receiving the highest level of customer service. What our Hyper Wellness Representatives love about working for Restore: Free and discounted services Monthly bonus potential Comprehensive benefits Paid standard holidays Responsibilities: Conduct studio tours and deliver an exceptional and versatile sales and service experience to all members and guests Educate clients on Restore services, including medical benefits, precautions, and at-home care Meet and exceed all key performance sales indicators for the studio, including membership sales/renewals, and retail sales Onboard new clients–-this involves completion of medical waivers and creating guest profiles in POS system Field incoming calls to schedule appointments and answer general questions Assist in outgoing calls to clients for notification of promotions and events Assist in the execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach) Ensure a safe and clean studio environment for members and guest Promote enthusiasm for health/wellness and the Restore brand Requirements 1+ years of customer service experience in a similar role 1+ years of sales experience preferred Excellent customer service skills Strong teamwork mentality Exceptional communication skills, both written and verbal Intermediate computer skills Demonstrate initiative and ability to work independently To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned. Benefits Medical, dental, vision, disability and life insurance within 30 days (Full-Time roles) PTO (Full-Time roles) Free and discounted services (both Full- and Part-Time roles) 401k retirement plan with vested employer match (both Full- and Part-Time roles) Bonus opportunities (both Full- and Part-Time roles) Career advancement opportunities (both Full- and Part-Time roles)

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New York, NY, USA
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