Workable
Luxury Jewelry Consultant- Valley Fair
At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.
Blue Nile is looking for a Full-Time Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in the Valley Fair Showroom in Santa Clara, CA. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile.
Responsibilities:
Communicate the Blue Nile difference, instilling trust and confidence in our brand
Demonstrate exceptional customer service and continually develop your product knowledge to educate customers
Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience
Proactively follow up on all internal and external communications while maintaining Blue Nile service standards
Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations
Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth
Continuously maintain excellent attendance and punctuality
Consistently achieve or exceed company sales and service goals
Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer.
Requirements
Previous retail sales or customer service experience required.
High School Diploma or GED
Jewelry experience a plus but not required
Mandarin Speaking Preferred
Excellent interpersonal, creative problem solving, organizational and time management skills
Excellent listening, written and verbal communication skills
Strong attention to detail and high integrity
Ability to work within deadlines in a fast-paced environment
Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems
Ability to stand for extended periods of time
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
Authorized to work in the U.S.
Benefits
At Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:
Paid time off
Medical, Dental, Vision and Prescription Insurance
401(k) Retirement Plan with company match
Flexible spending account
Health savings account
Tuition Reimbursement
Employee discount
Parental leave
Life insurance
The hourly pay range for this role is $22.00 - $27.00. Final pay rate shall be determined and is based on experience and qualifications. Base pay offered may vary depending on geographic region, internal equity, job - related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.
At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.
Additional Information: Blue Nile (R2NET Inc) is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile (R2NET Inc) will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1
Santa Clara, CA, USA
$22/hour
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