Customer Experience Representative

This position is posted by Jobgether on behalf of a.k.a. Brands. We are currently looking for a Customer Experience Representative in California (USA). This is a fantastic opportunity to join a fast-growing, digitally native fashion brand that thrives on delivering a warm, seamless, and engaging shopping experience to customers worldwide. As a key member of the Customer Experience team, you’ll provide top-tier support across multiple channels, resolving inquiries with empathy and efficiency while contributing to a collaborative and innovative environment. If you are detail-oriented, tech-savvy, and passionate about fashion and customer satisfaction, this role offers both impact and growth potential. Accountabilities: Deliver outstanding and empathetic customer service across all communication platforms in line with the brand voice. Respond to and resolve inquiries, complaints, and escalated cases while ensuring a seamless customer journey. Meet or exceed individual and team performance metrics and KPIs. Collaborate with peers to ensure coverage and consistency in service delivery. Attend team meetings to share insights and help improve processes and customer experience strategies. Build strong internal relationships across departments and communicate clearly with both team members and external partners. Assist with ad hoc tasks and duties as assigned by the team leads. Requirements 1+ years of customer support experience, preferably in e-commerce or fashion retail. Excellent communication and problem-solving skills with a positive, empathetic approach. Proficiency in support platforms and tools such as Shopify, Gorgias, Loop, PeopleVox, Whiplash, and shipping carrier systems. Ability to work independently and collaboratively in a fast-paced, remote-friendly environment. Strong organizational skills and a proactive, detail-oriented mindset. Comfortable navigating multiple systems and juggling multiple priorities. Benefits Competitive hourly wage: $20 – $24 per hour depending on experience and qualifications. 50% employee discount on all products. Company-sponsored medical, dental, and vision plans (HMO & PPO). Fully paid life insurance, short- and long-term disability coverage, and EAP. 401(k) program with 100% match up to 5% of pay. Employee Stock Purchase Plan with 15% discount. 15 vacation days, 10 sick days, and 10 paid holidays annually. A positive company culture that celebrates personal and team milestones. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1