Browse
···
Log in / Register

IT Support Engineer

Negotiable Salary

Thinc Forward

West Chester, PA, USA

Favourites
Share

Description

IT Support Engineer (Tier 2 – Help Desk)  Location: Remote (EST Hours)  Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST or 11:00 AM – 8:00 PM EST   We are seeking a seasoned Tier 2 IT Support Engineer with strong MSP experience to join our team. The right candidate will have a proven background in providing technical support across diverse client environments, with expertise in troubleshooting desktops, servers, networking, and business-critical applications. This role requires someone who thrives in a fast-paced environment, takes ownership of their work, and consistently applies problem-solving skills to deliver reliable results.  As part of our support team, you will serve as an escalation point for incoming tickets, handling both day-to-day and complex technical issues. You will be expected to manage your workload efficiently, maintain accurate documentation, and work collaboratively with peers to ensure SLA commitments and client satisfaction are met.  This position is best suited for an engineer who has already built a strong Tier 2 foundation, understands MSP operations, and can confidently support client environments with strong technical expertise and attention to detail. If this sounds like the right fit, and you’re someone clients can trust to deliver dependable, high-quality support, we’d love to hear from you!  Responsibilities Serve as a Tier 2 escalations point handling both basic and complex IT issues  Troubleshoot and resolve problems related to desktops, applications, servers, networking, virtualization, and domain services  Provide advanced technical support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and multifactor authentication  Support specialized systems such as dental/medical equipment software and hardware (e.g., X-ray sensors, imaging applications)  Troubleshoot connectivity and networking issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure  Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction  Perform root cause analysis to prevent recurring issues and improve overall service delivery  Escalate unresolved issues appropriately to senior engineers or third-party vendors  Document solutions clearly to contribute to shared knowledge resources  Requirements Minimum 5+ years’ experience in IT support with at least 3+ years in a Tier 2 or higher role; MSP experience strongly preferred  Associate’s degree (or higher) in Computer Science, IT, Systems Engineering, or equivalent professional experience preferred   Proficiency in Windows OS support, Microsoft 365 administration, Active Directory/AD Sync, and domain/permissions management  Experience with RMM tools and PSA/ticketing systems  Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs, routing protocols, firewalls, wireless)  Hands-on experience with virtualization environments, terminal servers, and remote app delivery  Ability to troubleshoot and support both software and hardware, including vendor-specific and third-party applications  Excellent communication, documentation, and client service skills  Proven ability to multi-task, prioritize, and manage workload effectively in a fast-paced environment  Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus  Dental IT support experience highly desirable  Benefits Medical, Dental, and Vision Benefits (employee premiums covered at 80-100%)  Paid time off (plus public holidays)  Training & Development  401(k)  Life Insurance  Hybrid work environment offered if local to West Chester, PA, otherwise fully remote  Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also required to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Please note that we have been made aware of a phishing scam by a fraudulent company impersonating Thinc Forward. Any communication from our team will end in an email address @thincforward.com (not @work-thincforward.com or something similar).

Source:  workable View original post

Location
West Chester, PA, USA
Show map

workable

You may also like

Workable
Database Engineer - Junior (Cleared) (STE-DBE)
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                 Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for a cleared Database Engineer to support an Intelligence Community customer out of Bolling, AFB. Responsibilities: Provide technical expertise for database design, development, implementation, information storage and retrieval, data flow, and analysis. Develop relational and/or Object-Oriented databases, database parser software, and database loading software.• Project long-range requirements for database administration and design. Responsible for developing a database structure that fits into the overall architecture of the system under development and has to make trades among data volumes, number of users, logical and physical distribution, response times, retention rules, security, and domain controls. The DBE works primarily at the front end of the lifecycle-requirements through system acceptance testing and Initial Operational Capability (IOC). Develop requirements from a project’s inception to its conclusion for a particular business and IT subject matter area (i.e., simple to complex systems). Assist with recommendations for and analysis and evaluation of systems improvements, optimization, development, and/or maintenance efforts. Translate a set of requirements and data into a usable document by creating or recreating ad hoc queries, scripts, and macros; updates existing queries, creates new ones to manipulate data into a master file; and builds complex systems using queries, tables, Open Database Connectivity, and database storage and retrieval using Cloud methodologies. Location: On-site in Washington, DC. Salary Range: $105,000-115,000/annually. Factors influencing pay within this range include geography, market demand, skills, education, experience, and other qualifications of the successful candidate. Requirements Minimum 1-5 years' relevant experience Using multi-tiered systems and communication between components. Using Storage Area Networks and Network Attached Storage. Using System and Storage architecture best practices. Implementing current market solutions and the applicability to NGA dissemination. Using COTS and GOTS tools to load data into databases and into disk storage and tools to extract data from databases. Database administration to include working knowledge of: Oracle Spatial, PostgreSQL, PostGIS. Proficiency in HTML, XML, Java, JSON, and C Shell. Proficiency in Database Scripting. Preferred: Demonstrated experience with building complex formulas within Excel to extract data from DAIRS. Demonstrated experience with verbal and written communication and coordination skills to effectively work with individuals at all levels. Demonstrated experience in Cyber Operations, Intrusion Investigation, Information Assurance, or Network Forensics. Demonstrated experience in using NGA computer systems and familiarity with the Enterprise computer network. Clearance: Must possess an active TS/SCI clearance with a willingness to take a CI polygraph. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email  and request assistance.   Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.   #LI-SB2
Washington, DC, USA
$105,000-115,000/year
Workable
Enterprise Tools Administrator
Delaware Nation Industries/Emerging Technologies is seeking an experienced Enterprise Tools Administrator to support the Navy Forge contract. This person will be responsible for administering, configuring, and optimizing Jira and Confluence environments to support enterprise project management and collaboration. This position requires a Secret clearance and is a full-time, 5 days per week onsite role located in College Park, MD. The overarching objective is to ensure a secure, reliable, and efficient IT environment that enables Forge developers to rapidly and effectively develop and deploy ICS software. The Contractor shall provide IT Operations support for the FDE, encompassing Systems Administration and Cloud Engineering services. This person will work within a larger team construct and is required to effectively collaborate with government and other contractor personnel within an Agile development framework in the performance of this contract. A Secret Clearance is REQUIRED. A Security+ Certification is REQUIRED. This position is 100% onsite. This is a full time/permanent position with excellent benefits, and outstanding compensation including full medical, dental, 401K vacation and holiday pay. Requirements Required Experience • Minimum of 5 years of experience in Jira and Confluence Administration. Required Skills • Configuring and maintaining Jira and Confluence instances. • Automating Jira workflows. • Creating and modifying Jira projects. • Supporting, troubleshooting, and configuring Jira and Confluence plugins. Desired Skills • Experience with management of the Jira Big Picture plugin. • Aggregating Jira and Confluence data into live dashboards. • Integrating tools and applications with webhooks. Benefits Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental Matching 401K Short- and Long-Term Disability Pet Insurance Professional Development/Education Reimbursement Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
College Park, MD, USA
Negotiable Salary
Workable
Information Systems Security Officer
What We’re Looking For As an Information Systems Security Officer (ISSO) at Maverc you will provide full life cycle support for System Security Plans (SSPs) and ensure compliance with Risk Management Framework (RMF) processes. You will contribute to the adoption of a Zero Trust security framework and apply security expertise to protect mission-critical systems. You will leverage tools such as LatteArt, ScanBoy, Biscotti, Sear and Exacta to identify, assess and mitigate vulnerabilities. You will collaborate with engineers, system owners and stakeholders to integrate security requirements and maintain a strong enterprise security posture. What You'll Do Support the development, maintenance and updates of System Security Plans. Implement and reinforce Zero Trust principles across systems. Conduct security control assessments and risk analyses in accordance with RMF. Use tools such as LatteArt, Biscotti, ScanBoy, Sear and Exacta in day to day operations. Identify vulnerabilities and recommend mitigation strategies. Maintain complete and accurate security documentation. Partner with stakeholders to ensure security is integrated into every phase of system design and operation. This position is 100% onsite and requires an active TS/SCI+FSP Security Clearance. When you become a part of Maverc you are joining a dynamic, diverse, fast-growing company that welcomes creative thought and ambition. We're committed to creating an environment where each employee can thrive. Requirements Qualifications What You’ll Need  U.S. Citizenship Active TS/SCI+FSP Clearance Bachelor's Degree in Information Systems, Cybersecurity, Computer Science or related field DoD 8570 compliance at IAM Level I or higher. 5+ years of ISSO, cybersecurity or information assurance experience. Knowledge of RMF processes and demonstrated experience supporting SSPs. Familiarity with Zero Trust architecture and its application. Strong written and verbal communication skills. Benefits **Join Maverc. Be Valued.** At Maverc, we are an inclusive community where diversity in all its forms is embraced, respected, and recognized as a true asset to the company. We are dedicated to fostering this inclusive environment, though we acknowledge that there is always room for improvement. Maverc is committed to evolving into a more inclusive and equitable organization, upholding the principles of equal employment opportunity and affirmative action. Maverc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veteran status, or other protected characteristics under federal, state, and local laws. As a federal contractor, Maverc has implemented affirmative action programs to ensure non-discrimination and promote affirmative action in our policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portion of Maverc's affirmative action plans is available for inspection at our offices during normal business hours. Employees and applicants interested in reviewing these plans should contact Human Resources at or hr@maverc.com for assistance. If you are interested in applying for a position with Maverc and require special assistance or accommodation to apply for a posted position, please contact our Human Resources department at hr@maverc.com or by calling 888-948-1468. Exceptional People, Outstanding Benefits Exceptional people are the cornerstone of any successful company. To attract and retain such talent, Maverc provides fulfilling work opportunities that complement a balanced lifestyle. We achieve this by offering exceptional benefits, enabling our employees to live and work well. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work From Home
Columbia, MD, USA
Negotiable Salary
Workable
Smartsheet Intern, Post-Production
Smartsheet Intern, Post-Production $18/hr Day shift/Monday - Friday The Smartsheet Intern is responsible for the creation, enhancement and maintenance of the Smartsheet systems being used in Pixelogic Media’s Scripting & Subtitling department. The Smartsheet Intern will receive an overview of the system used to monitor and track end-to-end production and delivery metrics and will work with managers to expand and streamline the system. RESPONSIBILITIES Update existing trackers and templates for compatibility with the system. Improve the system experience for users. Implement user feedback. Test and provide feedback on new functions and tools within the system. Develop formulae and reports that allow the department to achieve its end goals in improving efficiency and metric tracking. Create any supporting resources designed to assist users in understanding and using the system. Troubleshoot and resolve issues with the system. Collaborate with end-users as assigned. Perform other duties as assigned. Requirements Ability to quickly learn and understand various localization workflows. Ability to code in Excel or Smartsheets. Experience with Excel. Excellent communication and time-management skills. Ability to work independently while part of a greater team. Basic understanding of software development methodologies and best practices. Excellent problem-solving and critical-thinking skills. • Experience in using Metabase is a plus Experience in using Quickbase is a plus. Degree in Data Science, Software Engineering, film and television or business is helpful Recent graduate from college or university, preferred. Commit to 12 weeks internship required.
Burbank, CA, USA
$18/hour
Workable
Senior React Native Developer with iOS Expertise - Minneapolis, MN
Job Title: Senior React Native Developer (with iOS Expertise) 📍 Location: Minneapolis, MN (Hybrid – Onsite 2-3 days per week) 🕒 Duration: Contract (Long-Term) 💼 Experience: 10+ Years Job Overview: We are seeking a highly experienced React Native Developer with strong iOS expertise to join our team in Minneapolis, MN. The ideal candidate will bring deep knowledge of mobile application development, UI/UX best practices, and integration with backend services. This role requires someone who can work independently, collaborate with cross-functional teams, and deliver high-quality mobile applications at scale. Key Responsibilities: Design, develop, and maintain cross-platform mobile applications using React Native with a focus on iOS platforms. Collaborate with product managers, designers, and backend engineers to deliver seamless user experiences. Optimize mobile applications for performance, scalability, and reliability. Debug and resolve technical issues, performance bottlenecks, and app crashes. Integrate third-party APIs, SDKs, and internal backend services. Write clean, maintainable, and reusable code following best practices. Conduct code reviews and mentor junior developers when required. Work with CI/CD pipelines for mobile app deployment. Ensure compliance with App Store guidelines and manage app releases. Required Skills & Experience: 10+ years of experience in mobile application development. 5+ years of hands-on React Native experience. Strong iOS native development expertise (Swift / Objective-C). Proficiency in JavaScript, TypeScript, and ES6+. Deep understanding of mobile UI/UX best practices and responsive design. Experience with REST APIs, GraphQL, and JSON data integration. Familiarity with Redux, Redux-Saga, or Context API for state management. Experience in publishing and maintaining apps on the Apple App Store. Strong debugging and performance optimization skills. Proficiency with Git, CI/CD pipelines, and Agile methodologies. Nice-to-Have: Android development knowledge (Kotlin/Java). Experience with Firebase, push notifications, and analytics tools. Familiarity with cloud platforms (AWS, GCP, Azure). Prior work in consumer applications, retail, or finance domains.
Minneapolis, MN, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.