Tooling Presetter

We're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless.  In our hybrid model, clinics are staffed by paramedics with the provider joining the appointment virtually on-screen. The provider relies on the medic as their partner for a thorough physical assessment, with the aid of connected devices that live stream ENT, skin, and cardio respiratory exams. Not only does this allow the provider to see and hear high quality exams, but it allows the patient to participate in the experience themself through hearing their own heartbeat or seeing their own eardrum. Our model is breaking through the old way of medicine and bringing transparency and high quality care through the use of technology. We are looking for paramedics that are ready to expand and break new grounds in the world of primary care. Requirements Serve as the all-in-one micro clinic operator: greeting patients, working as the hands of the provider during appointments, and performing in-clinic tests and procedures.  Use connected technical devices to perform physical exams with a virtual provider (cardiac and lung exam w/ stethoscope, ear exam w/ otoscope, etc.) In-clinic procedures including: blood draws, EKGs, processing urine samples, injections, ear flushes, etc. Obtain and record patient medical histories, vital signs, and current medications. Oversee and complete charting and documentation of exams, procedures, and lab orders. Troubleshoot devices or audio/video issues that might occur (camera obstructed, speakers disconnected, screen disconnected, etc). In-depth technical support is provided remotely. Daily opening and closing of the clinic. Required Qualifications: Minimum 2+ years of proven field experience as an EMT or Paramedic. Demonstrated experience in one or more of the following clinical settings: clinics, primary care, urgent care, emergency department (ED), intensive care unit (ICU), or inpatient (I/P) step-down units. Proficiency in working independently and collaboratively with remote specialty providers. Excellent remote communication skills, enabling seamless interaction with colleagues. A confident, curious, and agile learner, capable of rapidly adapting to new technologies and innovative healthcare models. Exceptional interpersonal skills, with a demonstrated commitment to providing compassionate, patient-centered care. Ability to create a comfortable, safe, and empathetic environment for patients, ensuring they feel heard and understood. A proactive problem-solving attitude, coupled with a passion for revolutionizing healthcare. A hands-on, can-do personality, driven to contribute to innovative solutions. Ability to lift up to 15 pounds of medical or office equipment unassisted. License/Certifications: State paramedic license (required) NREMT (preferred) Current BLS and ACLS certification Community paramedic, FP-C, CP-C, CC-EMT (a bonus) Benefits We offer competitive compensation, generous paid time off, comprehensive health and life insurance, and valuable stock options. Enjoy a flexible work-life balance with regular hours, no weekends, holidays, or night shifts.

We're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless.  In our hybrid model, clinics are staffed by paramedics with the provider joining the appointment virtually on-screen. The provider relies on the medic as their partner for a thorough physical assessment, with the aid of connected devices that live stream ENT, skin, and cardio respiratory exams. Not only does this allow the provider to see and hear high quality exams, but it allows the patient to participate in the experience themself through hearing their own heartbeat or seeing their own eardrum. Our model is breaking through the old way of medicine and bringing transparency and high quality care through the use of technology. We are looking for paramedics that are ready to expand and break new grounds in the world of primary care. Requirements Serve as the all-in-one micro clinic operator: greeting patients, working as the hands of the provider during appointments, and performing in-clinic tests and procedures.  Use connected technical devices to perform physical exams with a virtual provider (cardiac and lung exam w/ stethoscope, ear exam w/ otoscope, etc.) In-clinic procedures including: blood draws, EKGs, processing urine samples, injections, ear flushes, etc. Obtain and record patient medical histories, vital signs, and current medications. Oversee and complete charting and documentation of exams, procedures, and lab orders. Troubleshoot devices or audio/video issues that might occur (camera obstructed, speakers disconnected, screen disconnected, etc). In-depth technical support is provided remotely. Daily opening and closing of the clinic. Required Qualifications: Minimum 2+ years of proven field experience as an EMT or Paramedic. Demonstrated experience in one or more of the following clinical settings: clinics, primary care, urgent care, emergency department (ED), intensive care unit (ICU), or inpatient (I/P) step-down units. Proficiency in working independently and collaboratively with remote specialty providers. Excellent remote communication skills, enabling seamless interaction with colleagues. A confident, curious, and agile learner, capable of rapidly adapting to new technologies and innovative healthcare models. Exceptional interpersonal skills, with a demonstrated commitment to providing compassionate, patient-centered care. Ability to create a comfortable, safe, and empathetic environment for patients, ensuring they feel heard and understood. A proactive problem-solving attitude, coupled with a passion for revolutionizing healthcare. A hands-on, can-do personality, driven to contribute to innovative solutions. Ability to lift up to 15 pounds of medical or office equipment unassisted. License/Certifications: State paramedic license (required) NREMT (preferred) Current BLS and ACLS certification Community paramedic, FP-C, CP-C, CC-EMT (a bonus) Benefits We offer competitive compensation, generous paid time off, comprehensive health and life insurance, and valuable stock options. Enjoy a flexible work-life balance with regular hours, no weekends, holidays, or night shifts.

Duties May Include: Develop and implement quality control SOPs and procedures for monitoring service delivery performance Monitor staff compliance with documented TSD processes and procedures providing objective evidence as requested Conduct quality reviews of customer interactions including calls, chats, emails, and ticket handling Identify opportunities to maximize First Contact Resolution and implement continuous improvement initiatives Review and respond to customer feedback including satisfaction surveys and direct customer communications Coordinate remediation of customer complaints and support group feedback Requirements Required Qualifications: In-depth knowledge of service desk best practices and quality assurance methodologies Minimum of three (3) years of experience performing quality control duties in any field Bachelor's degree in Business Administration, Quality Management, or related field Strong analytical and problem-solving skills with attention to detail Experience with performance metrics analysis and reporting Ability to obtain and maintain CBP Background Investigation Desired Qualifications: Six Sigma Green Belt or Black Belt certification Experience with ITIL quality management processes Knowledge of government contracting quality requirements Experience with ServiceNow quality monitoring and reporting tools Certified Quality Auditor (CQA) or similar quality management certification Background in customer service excellence and continuous improvement Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP. Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas. Professional Training – Formal training provided as required, with additional learning opportunities based on role.

Duties May Include: Design and deliver formal training curricula for new hire onboarding and ongoing staff development Develop and maintain training materials including curricula, guides, processes, and procedures documentation Ensure contractor personnel are adequately trained in TSD tools, troubleshooting methods, and customer service standards Monitor post-training performance and provide remedial training as needed to maintain quality standards Coordinate government-mandated training completion and tracking for all contractor personnel Conduct training effectiveness evaluations and implement continuous improvement initiatives Benefits Required Qualifications: In-depth knowledge of training practices and techniques including adult learning principles Minimum of three (3) years of experience designing and delivering training in any field Bachelor's degree in Education, Training and Development, or related field Strong presentation, communication, and instructional design skills Experience with Learning Management Systems and training documentation Ability to obtain and maintain CBP Background Investigation Desired Qualifications: Certified Professional in Learning and Performance (CPLP) or similar certification Experience with technical training for IT service desk operations Knowledge of ITIL training methodologies and customer service best practices Experience developing training for government contractors or cleared personnel Instructional design certifications Bilingual (English/Spanish) training capabilities

Duties May Include: Serve as primary liaison between contractor and Government leadership for all TSD operations and performance matters Oversee program management support services including staffing, quality assurance, performance management, and knowledge management Ensure continuous monitoring and management of TSD call, chat, email and ticket workflow across all tasks and locations Lead operational event identification, escalation, and after-action reporting to mitigate impact of volume spikes and staffing issues Coordinate incoming and outgoing transition activities including incumbent capture and knowledge transfer Deliver monthly Program Management Review meetings and comprehensive performance reports to Government leadership Requirements Required Qualifications: Minimum of five (5) years of experience managing a 24 hour a day, 7 day per week Information Technology (IT) service desk of at least 50 staff Bachelor's degree in Business Administration, Information Technology, or related field Demonstrated experience with ITIL and HDI service desk standards and best practices Strong leadership, communication, and problem-solving skills with proven ability to manage large-scale operations Experience with government contracting and compliance requirements (FAR/DFARS, EEO/OFCCP) Ability to obtain and maintain CBP Background Investigation Desired Qualifications: Master's degree in related discipline PMP (Project Management Professional) certification Experience with CBP or DHS contracts and operations Knowledge of ServiceNow and Amazon Connect platforms Previous experience managing cleared personnel and facilities Bilingual (English/Spanish) capabilities Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP. Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas. Professional Training – Formal training provided as required, with additional learning opportunities based on role.

Cooperidge Consulting Firm is seeking a Software Builder to join an innovative engineering team at a rapidly growing AI platform company. In this role, you will contribute across the technology stack—frontend, backend, and infrastructure—while delivering high-quality, production-ready code in a collaborative, in-person environment. The ideal candidate will bring a strong background in full-stack development, thrive in a fast-moving team culture, and demonstrate the ability to adapt quickly to evolving challenges. This is an opportunity to make a meaningful impact from day one, helping to shape both the product and the technical direction of a dynamic organization. In this role you will: Work across the stack: frontend, backend, infrastructure Ship iteratively while maintaining high quality Talk directly to users to improve the product Collaborate in-office with a product-minded engineering team (3–5 days/week) Requirements Proficient in full-stack development, with strong skills in TypeScript, Node.js, React, SQL, and AWS. 2+ years writing production code Full-stack engineering experience (NodeJS, TypeScript, JavaScript, REST APIs) Strong decision-making ability and fast, high-quality output Comfort working in ambiguity and solving problems quickly Open to being on-site in San Francisco 5 days/week Preferred Experience Bachelor’s degree in Computer Science or related field. Early-stage startup experience Comfortable with occasional client interaction and travel Benefits Competitive Compensation – Salary aligned with experience and clearance level, plus performance-based bonuses. Health & Wellness – Comprehensive medical, dental, and vision insurance; mental health resources; HSA/FSA options. Retirement Planning – 401(k) with company match to help secure your future. Paid Time Off – Generous PTO, federal holidays, and sick leave to balance work and life. Professional Development – Reimbursement for certifications, conferences, and advanced training. Cutting-Edge Work Environment – Access to advanced tools, technologies, and classified projects at the forefront of signal processing research. Team Culture – Small, collaborative team setting with direct impact on project outcomes. Career Growth – Clear paths for advancement and opportunities to move into leadership or specialized technical roles. Security Perks – Roles requiring TS/SCI clearance come with stability and long-term project funding. Work-Life Balance – Flexible scheduling options where mission requirements allow.