Browse
···
Log in / Register

Call Center Supervisor - Specialty Pharmacy

Negotiable Salary

AssistRx

Phoenix, AZ, USA

Favourites
Share

Description

The purpose of the Program Supervisor is to supervise and manage the teams who provide education and support to healthcare providers and patients related to product. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities. Directly supervises all employees within the Patient Solutions Program(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes necessary changes in staffing based on day of week and other anticipated events. Monitors productivity of customer service representatives and generates reports. Monitors individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets. Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies. Answers questions and recommends corrective services to address customer complaints. Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions. Determines work procedures, prepares work schedules and expedites workflow. Studies and standardizes procedures to improve efficiency of direct reports. Maintains collaboration among workers and resolves grievances. Prepares composite reports from individual reports by direct reports. Performs other related duties as assigned by management. Requirements Education and experience required: Bachelor’s Degree or equivalent work experience to include supervisory or applicable professional leadership experience. Without bachelor’s degree – applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting. Specific type of experience required: Professional level knowledge of customer care techniques and processes. Knowledge within the pharmaceutical industry, ability to think creatively and apply knowledge of the changing healthcare environment Effective communication skills: active listening, written and interpersonal Been involved in or managed special projects in a call center or similar environment Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Source:  workable View original post

Location
Phoenix, AZ, USA
Show map

workable

You may also like

Workable
Director of Treasury
Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: Futu Clearing Inc: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally. Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. Moomoo Crypto Inc.: A licensed trading platform providing access to the trading of more than 30 cryptocurrencies. Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore or to discover the future of investing with confidence and innovation. Job Summary: We are seeking a Director of Treasury to oversee cash and liquidity management, funding strategy, and collateral optimization to support multi-asset activities. This role develops and executes the firm's funding model, enhances financing capabilities across asset classes, and ensures cost-efficient collateral usage. Working closely with internal teams and external partners, the ideal candidate drives operational efficiency, monitors market and regulatory changes, and provides strategic insights to optimize treasury performance. Requirements Treasury Management: Cash management, daily liquidity forecasting and funding gap analysis, capital optimization, e.g., 15c3-3 haircut or lock up calculation, and source funding through multiple solutions. Firm Funding Model Development: Work with team leaders and other departments, e.g., finance and securities lending teams, to expand financing capabilities for portfolios across different asset classes such as derivatives (options & futures), fixed income, crypto, and equities through securities lending, repo, tri-party funding, etc. Collateral Strategy: Collateral optimization and usage for margin/rate enhancement purposes; Performance Analysis: Analyze treasury performance metrics and develop reports that reconcile performance and attribution systems, pricing support for retail brokerage, retail futures, institutional futures, and prime brokerage businesses based upon financing costs. Collateral Pricing Model Development: Create a model to perform collateral pricing across different asset classes (e.g., US Treasury vs. Common stock) . Cross-Functional Collaboration: Collaborate with finance, securities lending and data teams to develop solutions that minimize funding costs and enhance operational efficiency in support of the firm’s daily business. Stakeholder Engagement: Build and maintain strong relationships with internal stakeholders and external partners, including banks and financial institutions, to support the firm’s treasury objectives. Market Research and Analysis: Stay informed about market trends, economic conditions, and regulatory changes affecting treasury operations, providing strategic insights to the firm’s leadership. Qualifications: Minimum 8 years of experience in treasury functions within a broker dealer, investment bank or multi-strategy hedge fund; Bachelor’s degree in Finance, Accounting, Economics, or a related field; Master’s degree or professional certification (CFA, CTP) preferred. Strong understanding of treasury management systems, cash management, prime brokerage and funding strategies. Possess in-depth knowledge of various asset classes such as equities, fixed income, alternative investments and derivatives (options, futures, forwards, swaps and credit). Proficiency in financial modeling and data analysis tools. Proven ability to work collaboratively across teams and influence stakeholders at all levels. Excellent analytical, problem-solving, and communication skills. Benefits What We Offer: Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and retirement plans. Opportunities for professional growth and development. A dynamic and collaborative work environment. Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $ 150,000 ~$ 220,000 Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
Jersey City, NJ, USA
$150,000-220,000/year
Workable
Youth Mentor - Grave Shift
We believe in the potential of individuals and the ability to restore choice.  Through nurturing relationships and challenging experiences, we all can discover hope, passion, and perseverance in the face of life’s adversity. __________________________________________ Part-time | $16.00/hour Shifts Available: Weekend Grave shift: Friday 10:30pm-9am, Saturday 10:30pm-9am, Sunday 10:30pm-7am.  Including Holidays that fall on these days. Not hiring at the moment: Weekday Grave shift: M-F 10:30pm-7am Including Holidays that fall on these days. __________________________________________ Help teenage students in a therapeutic setting as they progress on their healing journey.  Located near Three Peaks Recreational Park and overlooking Cedar City, Utah, Discovery Ranch South is a relationship-based residential treatment center based in experiential therapy. Experiential therapy activities include horseback riding, skiing, hiking, and rock climbing. Through these shared experiences, a mentor builds rapport with our students. These relationships are key to the healing process. Often the relationships formed with mentors are the most meaningful to our students and create deep and lasting change. We Serve families. Help empower teenagers. Come be a part of the healing journey. Work at Discovery Ranch South. Requirements 19+ years of age High School diploma or equivalent Able to pass background check Able to pass motor vehicle record check Current Utah driver's license (within 30 days of employment) Works well within a team Strong problem-solving aptitude Good judgment Safety-oriented Firm, healthy boundaries Must be able to complete responsibilities under various weather conditions such as snow, ice, heat Must be able to adhere to physical demands of walking, running, lifting, hiking, and animal related activities Benefits Part time work Free Employee Assistance Program (EAP) Free meals while working created by our Culinary Team Employee Referral Bonus program Continued professional development & certification opportunities Staff recognition & appreciation treats (think: Waffle Luv) Significant discounts for hundreds of professional gear brands, including an ExpertVoice account Gorgeous, dynamic, diverse, and expansive work environment: houses, classrooms, a theater, a pool, the main office, a central pond, horses, dogs, and baby cows! A few hours or less from Zion National Park, Cedar Breaks National Monument, Bryce Canyon National Park, the Grand Canyon, and Lake Powell A few hours from many world-class ski resorts
Cedar City, UT, USA
$16/hour
Workable
Youth Mentor
We believe in the potential of individuals and the ability to restore choice. Through nurturing relationships and challenging experiences, we all can discover hope, passion, and perseverance in the face of life’s adversity. __________________________________________ Part time and full time | Schedule choices in application Starting pay is $16 an hour for all mentors. __________________________________________ Help teenage girls in a therapeutic setting as they progress on their healing journey. Located near Three Peaks Recreational Park and overlooking Cedar City, Utah, Discovery Ranch South is a relationship-based residential treatment center based in experiential therapy. Experiential therapy activities include horseback riding, skiing, hiking, and rock climbing. Through these shared experiences, a mentor builds rapport with our students. These relationships are key to the healing process. Often the relationships formed with mentors are the most meaningful to our students and create deep and lasting change. We Serve families. Help empower young students. Come be a part of the healing journey. Work at Discovery Ranch South. Requirements 19+ years of age High School diploma or equivalent Eligible to work in the USA Able to pass background check Able to pass motor vehicle record check Current Utah driver's license (within 30 days of employment) Works well within a team Strong problem-solving aptitude Good judgement Safety-oriented Firm, healthy boundaries Must be able to complete responsibilities under various weather conditions such as snow, ice, heat. Must be able to adhere to physical demands of walking, running, lifting, hiking, and animal related activities. Benefits Full or part time work Health, dental, vision, accident, critical illness, and other insurance plans available after probationary period for full-time employees Employer contributions to Health Savings Account (HSA) Free Employee Assistance Program (EAP) Free meals while working created by our Culinary Team Employee Referral Bonus program Continued professional development & certification opportunities Staff recognition & appreciation treats (think: Waffle Luv) Significant discounts for hundreds of professional gear brands, including an ExpertVoice account Participation in high activities with our students (horseback riding, rock climbing, snowboarding, etc.) Gorgeous, dynamic, diverse, and expansive work environment: houses, classrooms, a theater, a pool, the main office, a central pond, horses, dogs, and baby cows! A few hours or less from Zion National Park, Cedar Breaks National Monument, Bryce Canyon National Park, the Grand Canyon, and Lake Powell A few hours from many world-class ski resorts
Cedar City, UT, USA
$16/hour
Workable
Starry Expert (Part Time) Spanish Speaking
Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Spanish Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience You are a bilingual Spanish, Korean, or Russian speaker. The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Virginia, USA
$19/hour
Workable
Starry Expert (Part Time) Korean Speaking
Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Korean Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Tennessee, USA
$19/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.