Veterinary Call Center Representative

Make an impact by joining our team and caring for the pets and people who love them! Over 30,000 pet owners in the Northern Kentucky – Greater Cincinnati area trust their pet’s healthcare to PetWOW. Who We Are: PetWOW is a family-owned company started in 1971: we have two locations in Northern Kentucky and operate a fleet of mobile vehicles that perform house calls in the Greater Cincinnati area. We are passionate about our mission of strengthening people and pets by making pet care easy! We care about our team and their well-being, offering growth opportunities, flexible and fair scheduling rotations, team unity events, and frequent recognition and rewards based on performance. Description We are seeking a customer-centric and efficient Care Center Representative to join our veterinary team. As a Care Center Representative, you will be the first point of contact for our clients, providing assistance and support in scheduling appointments, answering questions, and resolving issues. This includes building and maintaining strong client relationships, helping pet parents understand the value of our services, and encouraging them to take advantage of the comprehensive care that PetWow provides. Your exceptional communication and customer service skills will ensure our clients receive the highest standard of care and service. Responsibilities ·         Treat clients in a friendly and professional manner. ·         Schedule appointments for clients and maintain accurate records in our database. ·         Provide guidance and support to clients concerning their pets' health concerns. ·         Serve as a liaison between clients and veterinarians, relaying messages and ensuring timely communication. ·         Handle client inquiries and complaints with empathy and professionalism. ·         Collaborate with the veterinary team to facilitate the smooth flow of appointments and procedures. ·         Provide knowledge to clients to ensure compliance with medical, grooming, and preventative needs. Requirements Requirements ·         Previous experience in a call center, customer service role, or sales preferred. ·         Excellent communication and interpersonal skills. ·         Ability to multitask and prioritize in a fast-paced environment. ·         Proficient in using computer systems and databases. ·         Ability to remain calm and composed under pressure. ·         Knowledge of veterinary practices, medical terminology, and/or sales is a plus. Benefits Free In-House Veterinary Services At cost third-party veterinary services and products Paid Vacation and Holidays Health Insurance Dental and Vision Insurance Short-Term and Long-Term Disability Retirement Uniform and Shoe Benefits Compensation and Benefits ·         $1500.00 onboarding signing bonus paid in three installments: ·         $500.00 on 1st paycheck/$500.00 upon completion of training/ $500.00 6 months post-training   ·         $16.00 - $17.00 per hour