Program Analyst (Business Operations - 15.32)

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Spanish Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience You are a bilingual Spanish, Korean, or Russian speaker. The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Korean Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Reporting to the Director and Assistant Director of the Bachelor of Science in Nursing (BSN) Program, the Administrative Assistant is responsible for coordinating student and faculty compliance with clinical requirements, organizing student clinical rotation groups, and ensuring smooth communication with clinical partners. The ideal candidate is a proactive, detail-oriented team player who thrives in a fast-paced academic environment. This position offers an excellent opportunity to join a well-established and growing university. Essential Functions: Prepare BSN students and instructors for clinical rotations by collecting, reviewing, and processing all health and immunization records prior to the start of each term. Conduct introductions for clinical compliance and vaccination requirements during new student orientation sessions. Visit classes and make announcements regarding upcoming clinical compliance deadlines. Monitor expiring health records and certifications; notify students and faculty via email and follow up as needed. Work with Student Services to support re-enrolling and transfer students in meeting clinical requirements. Create and assign all student clinical rotation groups at the start of each term. Send required student and instructor health records to affiliated clinical facilities prior to rotations. Assemble, process, and submit all facility-specific clinical paperwork on schedule. Communicate with clinical site representatives to finalize student and instructor onboarding and orientation requirements. Assist with the coordination, planning, and execution of program-related meetings and events. Record accurate meeting minutes and distribute them as directed. Manage appointments and scheduling for the Director and Assistant Director of the BSN Program. Track and maintain records of facility-specific compliance requirements, including COVID-19 and other vaccination protocols. Provide administrative support for student and faculty needs as assigned. Perform other related duties as assigned. Qualifications: Associate degree required; Bachelor’s degree in Health Science, Public Health, Healthcare Administration, or a related field preferred. Strong public speaking skills with the ability to present regularly in classroom settings. Excellent customer service orientation. Proficiency in Microsoft Office Suite (Word, Excel) and Adobe Acrobat Pro. Strong verbal and written communication skills. Knowledge of standard office procedures and equipment. Exceptional organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Ability to work independently as well as collaboratively within a team environment. $21-$24/hr. Compensation based on education and experience. Conditions of Employment: A job-related assessment may be required during the interview process. Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted). Employment verification will be conducted to validate work experience per accreditation standards. Offers of employment are contingent upon the successful completion of a background check. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment: Standard office/classroom/lab or clinical setting. Duties are typically performed while sitting at a desk or computer workstation. May include time spent in skills labs or bedside environments as required by the program. Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines. Physical Demands: Regularly sits for extended periods. Physical ability to perform program- or department-related duties. Proficient in using electronic keyboards and office equipment. Effective verbal communication via phone and in person. Ability to read fine print, operate computers, and understand voices clearly. Able to lift, carry, and/or move objects weighing 10–25 pounds as needed. Employee Benefits: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Exciting university events Seasonal motivational health and wellness challenges Work/Life Balance initiatives Onsite wellness program / Staff Chiropractor Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Institutional Values: Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university life. Innovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice. Community Engagement: Through initiatives such as Stanbridge outREACH, students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness. Equal Opportunity Employer: Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.

As a family of brands, it is Our Home's ethos to create and provide delicious, wholesome snacks to communities throughout the U.S. at a great value. We strive to create snacks that offer nourishment and a warm and welcoming sense of familiarity. Our Home is not just the house we live in, but the communities of which we are a part. Our Home gets the best snacks into hands, homes, and communities around the country so that we can flourish together. We believe that a unified culture and shared values are essential to our success. At Our Home... We have Growth Mindsets: We grow ourselves, our teams, and our company, both personally and professionally. We embrace Integrity & Accountability: We do what we say we are going to do, and take ownership of our actions. We Push the Boundaries: We challenge the status quo, and are creative problem solvers who win where others don't. We believe that we are Stronger Together: Collaboration is at the center of what we do. We win and lose together. Our Home makes snacks for everyone and will continue to be known for flavorful snacks with better ingredients that satisfy every occasion and craving. We deliver this through our portfolio of household favorite snack brands, including Pop Secret, From The Ground Up, Food Should Taste Good, Popchips, RW Garcia, Good Health, Parm Crisps, Sonoma Creamery, and You Need This. Our Home is one of the fastest growing Better For You food brands in the country and this explosive growth requires great people with a passion for better-for-you snacks. Job Summary We are seeking a reliable and detail-oriented Inventory Clerk to join our manufacturing team. This role plays a critical part in maintaining accurate inventory data by performing daily cycle counts and supporting material consumption tracking following each production run. The ideal candidate will have strong attention to detail, be comfortable on the production floor and have experience using inventory systems and handheld scanners. Key Responsibilities • Pick supplies and supply production lines with raw materials for production in a timely manner  • Track materials through use of the ERP system  • Complete consumptions and turn in completed job cards as soon as possible  • Perform material verifications and inventory counts as necessary  • Reporting discrepancies between physical counts and ERP system records  • Ensures that materials staged for orders are accurate  • Ensure raw materials are segregated properly (i.e. Organic kept separate from non- organic and Allergens stored properly below non-allergen items)  • Oversees stock replenishment according to production needs  • Count, verify, rotate and put away raw materials as needed  • Restock raw materials once production is complete (ensure pallets are clean, organized, and that all ingredients are labeled properly)  • Shrink wrap products to pallets prior to being placed into storage locations  • Perform any other duties as required by Manager or Supervisor , but you may be assigned other duties as needed.  Requirements 1-2 year of experience in inventory, warehouse, or manufacturing support role Familiarity with RFSmart, NetSuite, or other warehouse/inventory systems is a plus. Strong attention to detail and basic math skills Comfortable working on the plant floor and in warehouse environments. Reliable, self-motivated, and able to work independently and as part of a team. Able to lift up to 40lbs. and stand/walk for extended periods. Bilingual in Spanish is a plus Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability