Customer Support Specialist - Pharmacy

Company Overview: At CaryHealth, we are committed to transforming the digital health landscape with a focus on expanding our digital pharmacy ecosystem. CaryHealth was founded in 2017 as a direct to consumer digital pharmacy experience and has since expanded to be an expansive platform serving pharmaceutical manufacturers, health plans and health systems. The CaryHealth platform includes our digital pharmacy experience CaryRx, OneDash for population management and Clair our proprietary AI-powered clinical solution. As a fast-growing company, we are looking for energized and adaptable team members that are passionate about improving outcomes for patients through our platform. CaryRx Pharmacy provides seamless end-to-end services through the mobile app where it allows customers to skip the pharmacy line & order their medications directly to their door.  Our full service pharmacy supports the CaryRx app & CaryHealth generally by combining cutting edge technology & outstanding people to provide a highly rated service that our customers love. Position Overview: We are seeking a service-focused and conscientious Customer Support Specialist to join our growing team based in Washington, D.C. As a Customer Support Specialist, you will be collaborating with fellow pharmacy team members as well as cross functional teams within CaryHealth; contributing ideas leading to improvement of CaryRx services, and executing high standards of professional conduct that promote patient care and retention .  As a Customer Support Specialist, you’ll start by assisting customers and supporting daily pharmacy operations. We provide a clear development path to becoming a licensed Pharmacy Technician within your first 90 days, including training, resources, and guidance from our team. This is a great opportunity to launch your pharmacy career and quickly grow into a licensed role with expanded responsibilities. We're looking for dedicated team members willing to take the extra step to help our patients. Once licensed, your work will consist of normal pharmacy technician duties and you'll have the opportunity to work with patients (via phone call) to assist them with prior authorizations, approvals, and setting up delivery. While pharmacy experience is preferred, it is not required. We are looking for motivated team members to help us change pharmacy for the better. Licensing assistance offered and contingent for employment. Requirements Patient & Customer Support: Managing and assisting patients with prior authorization approvals Providing excellent customer service: in person, telephone, online chat, email Troubleshooting app questions Resolving delivery disruptions Prescription Management: Processing and filling prescription orders Processing insurance claims and working with insurance companies to obtain approval Maintaining inventory of prescription and OTC medications Packaging, weighing, and labeling medications for shipments Performing fundamental math calculations Patient Management - Specialty Medications: Facilitating patient outreach to schedule medication shipments Referring patients for copay assistance Communicating with insurance plans and providers to help facilitate prior authorizations Maintaining detailed documentation of communications related to patients taking select specialty medications Additional Duties: Maintaining cleanliness as needed in the pharmacy and work areas Completing pharmacy related projects Additional duties as assigned Benefits Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick, Federal Holidays, Floating Religious & Cultural Days) Parental & Pregnancy Leave Commuter Benefits Life Insurance Compensation Range: $19 - $24 / hour Join us in Washington, D.C., to be part of a forward-thinking team that values innovation, collaboration, and excellence. As a Customer Support Specialist, you will have the opportunity to contribute to impactful projects that drive positive change and make a difference in people's lives. If you are a highly motivated and skilled professional who thrives in a dynamic environment, we look forward to receiving your application. CaryHealth is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.