Customer Experience Manager

CurbWaste is an early-stage vertical SaaS company on a mission to transform the Waste Management industry — a critical sector that has long been underserved by modern technology. We’re here to change that. Our customers are the backbone of essential infrastructure: humble, hard-working operators running complex businesses with little support from software. We’re building tools that bring them the power, clarity, and efficiency they deserve — and we’re just getting started. At CurbWaste, we hold a high bar. We challenge each other to grow every day, operate with trust and ownership, and are relentlessly focused on delivering real value to our customers. About the Role CurbWaste is looking for a QA Analyst who is passionate about product quality and obsessed with the details. In this role, you’ll be the gatekeeper of reliability — ensuring that every feature we ship is tested thoroughly, works as intended, and provides a seamless experience for our customers. You’ll work closely with engineers, product managers, and designers to identify issues early, define test strategies, and advocate for quality throughout the development process. Your work will directly shape the trust our customers place in us and ensure we deliver software they can depend on to run their businesses. The ideal candidate is a meticulous, curious problem-solver who thrives on breaking things, finding edge cases, and pushing software to its limits. You’ll join a growing QA team that is already building strong testing practices, and you’ll play a key role in scaling our processes, collaborating across functions, and raising the bar for product quality at CurbWaste. What You Will Do Develop, execute, and maintain manual and automated test cases across our web and mobile applications Collaborate with product managers and engineers to understand requirements, acceptance criteria, and edge cases Identify, document, and track defects, ensuring timely resolution and follow-through Perform regression, integration, and exploratory testing to validate new features and releases Contribute to the development of scalable QA processes, tooling, and standards as the team grows Advocate for usability, performance, and reliability across the product lifecycle Participate in agile ceremonies (planning, stand-ups, reviews) to ensure quality considerations are baked in from the start Requirements 2–4 years of experience in software QA (QA Analyst, QA Engineer, or similar role), ideally in a SaaS environment Strong knowledge of software QA methodologies, tools, and processes Experience with test case management and issue-tracking tools (e.g., TestRail, Jira) Familiarity with automated testing frameworks (e.g., Selenium, Cypress, Playwright) is a plus Excellent communication skills and ability to collaborate cross-functionally Strong analytical and problem-solving skills with meticulous attention to detail Passion for quality and a customer-first mindset Experience in logistics, last-mile delivery, or route optimization is a plus Background in vertical SaaS or industry-specific software is a plus Must be based in the NYC area with valid work authorization Benefits This is not just a job, this is a career, it’s an opportunity to make a real impact in a critical industry. Be part of a mission-driven startup High-impact role with ownership and room to grow Competitive compensation and benefits package Flextime, recognition, and support for autonomous work Health benefits: Company-paid medical, dental, and vision Hybrid work environment with NYC headquarters Our Mission We aim to change the way waste companies run their business. We’re a software company founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry. Software helps create solutions, and we are focused on being the leaders in change. At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

At Bath Experts, we're looking for energetic, outgoing individuals to lead field sales & marketing efforts in their local communities. If you love engaging with people, have a knack for driving conversations, and want to represent a rapidly growing company known for outstanding customer experiences and top-rated products, this could be the perfect role for you! Job Duties & Responsibilities: Lead event marketing initiatives, demonstrations, and promotional activities to increase brand awareness and drive sales. Represent Bath Experts & the Jacuzzi brand at community events, managing planning, coordination, lead generation, and appointment scheduling. Engage warmly and professionally with both potential and existing customers. Become a knowledgeable resource, showcasing Bath Experts' exceptional products and service offerings. Apply a consultative approach to help customers understand and value our solutions. Support marketing campaigns through follow-up calls, lead management, and various promotional tasks. Occasionally support new market initiatives and training of new team members. Requirements: You have at least 1 year of customer service experience (retail sales preferred). You're enthusiastic, friendly, and skilled at driving conversations. You have reliable transportation and can comfortably transport event materials. You're comfortable standing for extended periods. You're available evenings and weekends. Benefits: Competitive base pay + unlimited bonus opportunities Health, dental, vision, and life insurance options 401(k) with 4% company match Paid holidays, time off, and your birthday off Ongoing training and professional development opportunities Career advancement in a growing company Employee discounts on home improvement services Supportive, team-oriented environment Bath & Cabinet Experts is a fast-growing home improvement company transforming residential bathrooms and kitchens with premium products, expert craftsmanship, and unmatched customer service. As the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky - and the team behind Cabinet Experts, our dedicated kitchen cabinet refacing division - we bring trusted national brands together with local expertise to deliver exceptional results. Why Bath Experts? Multi-year Top Workplace award winner  Over 2,100 five-star reviews with a 4.9-star average rating More than $200,000 donated to local children’s hospitals and youth charities Built on a culture of integrity, innovation, and people-first values Committed to creating real growth opportunities for our team The Bath Experts Story and Community Commitment  Keywords: Field Marketing Specialist, Brand Ambassador, Brand Promotion, Promotional Marketing, Event Marketing Lead, Community Engagement, Lead Generation, Customer Engagement Lead, Promotional Events Coordinator, Marketing Events Specialist, Promotional Events, Consultative Selling, Career Advancement, Customer Outreach, Premier Products, Award-Winning Workplace

Resource Innovations is seeking a dynamic, client-focused Delivery Services Principal with significant experience managing energy efficiency, load management, and other customer-centric programs to join our growing team in Arizona. As a Delivery Principal, you will not only oversee the Customer Program Delivery Team based in Chandler, AZ, but also serve as a trusted partner to our clients across Arizona, New Mexico, and Nevada—deeply engaging with them to understand their priorities, anticipate needs, and co-create innovative solutions aligned with their strategic direction. This highly visible role is responsible for resource planning, budgeting, forecasting, and driving both innovation and continuous improvement in program delivery. The Delivery Services Principal will build upon and enhance successful programs, identify opportunities for strategic growth, and develop tailored approaches that help our clients achieve and exceed their goals. This position requires exceptional relationship-building skills, strategic vision, and the ability to foster a culture centered on client success and measurable impact. The Delivery Services Principal directly oversees 3–4 managers and 10+ indirect team members administering a mature business energy efficiency portfolio—spanning small business, midstream, and large commercial programs—while working in close partnership with the Director of Business Development to expand and evolve our utility-focused solutions. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Lead and strengthen strategic client relationships, serving as a trusted advisor who proactively identifies opportunities to build on existing successes and advance client objectives. Engage directly with client leadership to co-develop forward-looking strategies that align with their evolving goals, regulatory environment, and market conditions. Translate client priorities into actionable delivery plans, ensuring programs are innovative, high-quality, and impactful. Promptly address and resolve client concerns, reinforcing confidence and long-term collaboration. Ensure quality of services, contract compliance, and achievement of performance metrics, while meeting or exceeding delivery schedules for multiple concurrent projects. Secure and align staffing and resources to meet program goals, drawing from cross-functional teams or new hires as needed. Maintain financial accountability for assigned projects, ensuring adherence to budgets, revenue targets, and profitability goals. Collaborate with Business Development and other practice areas to identify and capture new opportunities in alignment with client strategies. Provide accurate forecasts and strategic insights to support corporate and division planning. Mentor and develop staff with a focus on enhancing client engagement skills, technical expertise, and innovative problem-solving. Other duties as assigned. Requirements Located or willing to relocate to the greater Phoenix, AZ area Bachelor’s degree 5+ years managing or implementing energy efficiency, demand response, or load management programs for North American utilities. 3+ years of team leadership experience with a track record of driving strong client engagement and results. 2+ years of experience collaborating with utilities, with strong knowledge of regional priorities, key regulatory rulings, and energy efficiency program structures. Proven ability to design and deliver innovative solutions that align with client strategic goals and improve existing program outcomes. Ability to travel locally up to 10% of the time. Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred skills, education and experience Master's degree Benefits Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package. About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Who we Are: M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets. Southwest Florida is M/I Homes’ newest division in Florida, covering Lee, Collier, Charlotte, and parts of Sarasota counties.  This position offers great career growth opportunities in this new division as we continue to grow in this market.  M/I Homes offers an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, bonus opportunity and much more! We are currently expanding our division and looking for driven, passionate members to join our M/I Homes TEAM in Southwest Florida.  Where you work matters!  Job Summary: This position manages subcontractor price negotiations and contracts within the assigned division. Duties and Responsibilities: Manage negotiating and executing of contracts for the purchase of all material and labor Prepare bid packages, collect pricing, negotiate contracts, maintain scopes of work, administer contracts and control budgets Involved with trade management, vendor loading/assignment, bi-directional service, and quality (M/I Homes to vendor; vendor to M/I Homes) and vendor contracting Perform take-offs and calculate costs for various phases of construction Proficiency in the operation and maintenance of JD Edwards system on a day-to-day basis Manage and maintain cost and price data for community specifications and standard option offerings Key involvement in the New Home Design Process Key involvement in the Value Engineering Process Mentor and train other personnel within the purchasing department and within the division Compiles, verifies, calculates, and distributes hard cost items including costs for permits, driveways, public walks, and lot programming in order to provide accurate housing budgets (area figures).  Oversee vendor training and new contractor orientations Accountable for all vendor rebate and incentive recognition in the division Assist the VP of Purchasing with researching and implementing new products, construction processes and/or services Ensures closed loop interdepartmental communication and issue resolution Strategic departmental planning and structure Other duties and responsibilities as assigned Requirements Minimum Education/Experience/Knowledge: Bachelor’s degree in business, Engineering or Construction Management or equivalent experience. Minimum of 5 years experience in purchasing and/or estimating developing accurate construction estimates and negotiating material and labor contracts Work Conditions: Office environment with occasional travel to job sites Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND456

BB&E is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors. Position Summary  BB&E is seeking a dynamic and detail-oriented Structural Engineer to support facilities design and construction projects for NAVFAC SE in Jacksonville, FL.  Job Duties & Responsibilities  Provide independent, timely, and professional specialized structural engineering support, services and consultation for the planning, design, construction, and maintenance of facilities for the Navy, Marine Corps, and other Supported Commands, including minor works projects, specific projects, special projects, military construction (MILCON), demolition, maintenance, space utilization and facilities development Participate in conferences with project stakeholders and collaborates with other engineering and architectural disciplines to ensure system coordination and integration with specific project requirements Apply engineering skills to effectively assess customer's requirements and develop innovative solutions Produce results of analysis in writing and consolidate findings of others and evaluate recommendations and facts Make oral presentations of proposed designs and results of studies Building construction is about 70% of the workload; bridges/piers/dry docks/bulk heads are about 20% of the workload Requirements Key Qualifications  U.S. Citizenship and the ability to obtain/maintain a NACI/CAC is required Certification: Registration as Professional Engineer (PE) in Structural Civil Engineering is preferred Knowledge Expertise in advanced structural engineering concepts, principles, and practices related to a wide range of shore/ waterfront facilities, including housing, medical facilities, aviation facilities, piers, bulkheads, quays and dry-docks Mastery level knowledge and skill in applying, advanced theories, concepts, and principles of structural engineering Ability to apply new developments or experimental theories in structural engineering to problems not readily treatable by conventionally accepted methods In depth knowledge of DOD and Navy guides, specifications, criteria and policy, industry codes and standards, and standard practices related to civil/structural engineering design, including UFC Criteria In depth knowledge of local, state, federal, and foreign country laws, codes, and other statutory requirements affecting structural engineering design throughout the NAVFAC Mid-Atlantic AOR Knowledge of related architectural and engineering fields and their associated impacts as related to structural engineering design Knowledge of budgeting, planning and project management techniques, including the ability to coordinate the work of others and lead teams Knowledge of and full compliance with Safety Policy and Guidance and use of personal protective equipment Software: Proficiency and experience with Autodesk, Microsoft Office products, structural engineering design and analysis software and other applicable DoD computer systems and software used by the Command Self-Starter: Highly motivated, with the ability to manage multiple tasks and deadlines autonomously Experience & Education  Experience: A minimum of 5 years of professional Civil Engineering -structural code compliant facilities design experience for new construction, including renovation design experience, is required Education: A minimum of a Bachelor’s degree in Civil Engineering with emphasis in Structural Engineering from an ABET (Accreditation Board for Engineering and Technology) accredited college or university, supplemented by a considerable amount of hands-on facilities design experience, is required Physical Requirements and Work Environment  Physical Requirements: Must have the ability to: stand/walk/kneel/crouch and to remain in a stationary position at least 60% of the time; operate office equipment, including computer, copy machine, phone, etc.; use hands to finger, handle or feel objects or controls; reach with hands and arms; lift up to 25 lbs.; speak clearly so listeners can understand; understand the speech of another person; talk or hear both in person and by telephone; see details of objects that are more than a few feet away; work five days a week on a standard 8-hour shift Work Environment: Must be comfortable working both indoors and outdoors, with exposure to varying weather conditions; occasionally required to navigate rough terrain, work in confined spaces, and operate at heights PPE & Safety: Required to wear personal protective equipment (PPE) as necessary; may encounter hazards or contaminants during work tasks Benefits Compensation, Benefits & Perks  Competitive compensation packages  Participation in the Employee Stock Ownership Plan – BB&E is 100% employee-owned! Discretionary bonus *Medical, Dental, and Vision Insurance with health care concierge *Employer provided Short-Term & Long-Term disability *Employer provided Life insurance *Employee options for supplemental life, supplemental accident, critical illness, hospital indemnity, and Identity theft protection benefits *Generous PTO plus 11 paid holidays Traditional & Roth 401(k) options with fully vested employer match Tuition reimbursement & professional development Employee referral program Employee discounts Employee Assistance Program (EAP) Pet insurance discount *Applies only to full-time employees  *BB&E is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Nuclera is a venture-backed biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. Nuclera’s mission is to accelerate discovery by enabling rapid, easy access to functional proteins essential for drug discovery research. Our eProtein Discovery™ benchtop system accelerates protein expression and purification optimization in research labs.   Nuclera is seeking a strategic, hands-on Associate Director of Product Strategy - Antibody Applications to own the antibody applications roadmap on our eProtein Discovery system. This high-impact role will drive adoption among antibody discovery and reagent developers by translating market needs into differentiated product strategy, offerings, and go-to-market plans. You’ll serve as the antibody domain expert within the product organization—partnering closely with R&D, commercial, and customer-facing teams to accelerate growth in this core application area.   The ideal candidate will be a seasoned antibody scientist with proven commercial experience—deeply familiar with the pain points, challenges, and opportunities in antibody discovery workflows. They will be skilled at translating deep domain knowledge and voice-of-customer insights into compelling product strategies that drive adoption and success of Nuclera’s eProtein Discovery System. This role requires approximately 20% travel, including domestic and international trips, to attend customer meetings, industry events, and visits to UK office as needed.  About the role:  Product Strategy & Roadmap o   Define and drive the antibody application strategy, identifying key workflows and unmet customer needs o   Develop a sequenced roadmap to guide productization of antibody-relevant workflows o   Champion market-fit, pricing models, and routes to scale adoption   Go-to-Market & Commercialization o   Collaborate with commercial and marketing teams to launch and scale antibody-focused solutions o   Support market messaging, product positioning, and customer segmentation o   Enable pilot-to-revenue transition through collaborations, validated use cases and scalable offerings   Customer & Market Insights o   Lead rigorous, ongoing market research and VOC programs (surveys, in-depth interviews, advisory boards) to surface unmet needs in protein science. Translate these insights into prioritized feature investments and clear business cases that inform the product roadmap. o   Spend significant time in the field with customers to understand pain points and validate fit o   Distil voice-of-customer insights into clear product needs and roadmap clarity o   Track competitive landscape to ensure differentiation and sharpen value proposition Cross-Functional Leadership & Stakeholder Management: o   Serve as the senior liaison between external stakeholders (customers, KOLs, sales, marketing) and internal teams (R&D, operations, quality, finance). o   Champion product requirements, secure executive buy-in, and ensure transparent communication on priorities, timelines, and metrics. o   Support onboarding, training, and internal enablement for antibody use cases o   Contribute to strategic planning and resource prioritization for antibody and adjacent applications   Cultivate Strategic Partnerships with Thought Leaders:  Build and steer high-impact relationships with Key Opinion Leaders (KOLs), academic and industry collaborators, and channel partners—co-developing new applications and pioneering use cases that expand and differentiate our eProtein Discovery platform Requirements 10+ years of experience in product strategy, product management, or application development in the antibody discovery or life sciences tools space Advanced degree (PhD, MS) in related field required Extensive knowledge of recombinant antibodies and downstream uses Proven track record building roadmaps, aligning cross-functional teams, and launching successful solutions Significant experience with customer engagement, market validation, and commercial translation Ability to think both strategically and tactically in a fast-paced, startup environment Benefits What we offer: In addition to competitive salaries, we offer a range of benefits including: Company bonus scheme of 5% Incentive stock options A comprehensive benefits package that includes medical, dental, vision and life insurance Short- and long-term disability insurance 401(k) retirement plan 25-day annual holiday allowance Investment in professional development and learning Fresh fruit, tea, coffee, and snacks in the office Organised summer and other events for staff