Customer Care Specialist

About the Role The Assistant Shift Manager Casino Cage is responsible for coordinating, directing and assisting the Cage Manager in the areas of policies, procedures and job performance. Position Responsibilities Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements To assume all responsibilities and duties in the absence of the Cage Manager Responsible for training new hires in policies, procedures, cash handling, chip handling, check cashing, etc. Provide ongoing training in all areas Perform functions of Cash Cage staff as required Maintains open communication with Cage and Credit Manager and meets regularly with him/her Meets on a regular basis with Supervisors and Relief Supervisors to ensure and maintain a smooth operation of Cash Cage. Monitors staff performance, ensuring adherence to casino policies and procedures May review cash operations surveillance tapes ​ Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a high pressure and fast paced environment Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas Contact with team members and customers Must be able to lift/push/pull up to 40 lbs ​ Requirements High school diploma or GED, and at least 3 years related experience in high volume cash operations The ability to effectively communicate in English Prior experience in a high volume casino cage position required Benefits Free meal on shift Training & Development Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k,) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Free Parking Our cash compensation amount for this role is targeted at $57,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.

The IT Support Technician provides frontline technical support to staff, providers, and patients by delivering timely, customer-focused assistance across hardware, software, and network systems. This role is responsible for resolving IT issues, preparing and deploying equipment, supporting OCHIN/MyChart, and ensuring accurate data reporting. As the first point of contact for IT needs, the technician plays a critical role in maintaining reliable technology services and improving patient access to their health information. About TVHC: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more. Compensation: $28.03 - $30.57 per hour, depending on experience. TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. These factors include the candidate's experience, education, skills, training, licensure, certifications, and the specific scope of the role. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees. Responsibilities: Help Desk & Technical Support Act as the first point of contact for IT assistance via phone, email, ticketing system, or in person. Diagnose and resolve issues with desktops, laptops, printers, mobile devices, VoIP phones, and other clinic technology. Support access to organizational systems, including OCHIN, with password resets (employee authentication required) and application troubleshooting. Install, update, and maintain hardware and software in compliance with policies and HIPAA regulations. Document support tickets, resolutions, and follow-ups accurately. Coordinate with third-party vendors for escalated issues or repairs. Assist with IT setup during employee onboarding and offboarding. OCHIN & Patient Support Assist patients with MyChart enrollment, password resets, and portal navigation. Provide in-person and remote guidance to encourage patient portal adoption. Monitor and address assigned OCHIN work queues and in-basket folders.   Data Reporting Prepare and submit required data reports for grants and contracts via secure transfer protocols. Verify data accuracy with subject matter experts and implement updates as needed. Hardware & Inventory Configure and deploy IT equipment, including laptops, desktops, iPads, and mobile devices. Track and maintain IT equipment inventory; order supplies as needed in collaboration with the Director of IT   System Administration Manage phishing awareness software: send simulated phishing emails and track completion of security training. Monitor organizational IT equipment needs and recommend prioritization to leadership. Perform other IT-related duties as assigned. Requirements High school diploma or GED required; Associate’s degree in IT or related field preferred. Minimum of one (1) year of help desk or technical support experience required. Experience in healthcare IT and familiarity with HIPAA compliance strongly preferred. Epic/OCHIN and MyChart experience highly desirable. Qualifications: Strong problem-solving and troubleshooting skills. Excellent communication and interpersonal skills, with the ability to work effectively with both staff and patients of diverse backgrounds. Basic networking knowledge (TCP/IP, VPN, Wi-Fi troubleshooting). Ability to maintain confidentiality and handle sensitive information with professionalism. Customer-service oriented with a friendly and approachable demeanor. Ability to travel to multiple locations as designated by supervisor. Bilingual in Spanish preferred. Benefits We offer excellent benefits including: medical (100% paid co-payments, premiums, etc.), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plans with an Employer match, tuition reimbursement, monthly treats, pet insurance, and more.

Position: Inside Sales Rep Salary: $80,000+ (base + salary) Work Environment: Remote, 1x a week in-office preferred Why Pezon Properties (Trust Comes First) We are primarily long-term property owners and neighbors —not flippers or wholesalers generally. We buy, improve, and hold homes in the same communities we serve. That makes trust the foundation of every conversation. Your job is to quickly build rapport, understand the seller’s situation, explain our transparent process, and help them recognize why working with a dedicated local owner is the best path forward. Brief Overview The Inside Sales Representative (ISR) is the primary human connection for inbound and outbound seller leads. You will reframe perceptions, reduce uncertainty, and guide sellers with empathy and clarity — while driving qualified appointments for our Acquisition Specialists. This role blends customer advocacy, consultative sales, and disciplined follow-up. Key Responsibilities 1) Empathy & Customer Advocacy • Quickly build trust by introducing who we are: long-term owners invested locally; we are not flippers or wholesalers. • Practice active listening to uncover motivations, constraints, timelines, and decision-makers; reflect back what you heard. • Acknowledge emotions and stressors; de-escalate and create a sense of safety and control for the seller. • Document nuanced context in the CRM so the next teammate picks up the relationship seamlessly. 2) Process Education & Clarity • Teach-back the end-to-end selling process (evaluation → offer → closing → timeline coordination); verify understanding by asking the seller to paraphrase. • Set expectations on what happens next, who’s involved, and key milestones; remove mystery and surprises. • Contrast how our approach differs from wholesalers/flippers (no bait-and-switch, transparent evaluation, community investment). 3) Differentiation & Value Proposition • Articulate why selling to a committed long-term owner benefits the seller and neighborhood (certainty, reputation, care for tenants, property improvements). • Share relevant proof points: we own nearby properties, handle repairs responsibly, and close as agreed. • Position us against alternatives with honest, consultative comparisons (list vs. wholesale vs. us). 4) Sales Execution & Pipeline Management • Qualify leads rigorously (cold/warm/hot) using needs, timeline, property condition, repairs, AVM, and decision dynamics. • Set qualified appointments for Acquisition Specialists; ensure seamless handoff with complete notes and context. • Maintain disciplined follow-up cadences (calls, texts, voicemail drops) to move opportunities through the funnel. • Maintain accurate, real-time CRM records of all interactions, sentiment, and next actions. 5) Community Stewardship • Track outreach activity and results in the CRM to measure pipeline health and relationship growth. • Proactively hunt for deals through agent and owner networks, balancing this with farming inbound leads from direct mail and the website. • Set up introductory calls with real estate professionals to “sell us” as the best solution for their clients and listings. • Cold call agents and owners to introduce Pezon Properties and position us as the most reliable and community-minded buyer for their off-market opportunities. • Build relationships with local realtors, brokers, investors, and property owners on behalf of the company owner. 6) Relationship Building & Market Outreach • Advocate for solutions that protect the seller’s dignity and the community’s long-term health. • Explain how our ownership model elevates neighborhood quality and stability — we are neighbors first, investors second. Requirements Qualifications, Traits & Requirements • Proven track record in consultative sales or customer-facing roles where empathy and education drive outcomes. • Exceptional phone presence: active listening, objection handling, reframing, and story-driven explanation. • High EQ: able to read tone, regulate emotion, and adapt communication to different personalities. • Organized, reliable, and self-managed; strong follow-through and CRM discipline. • Coachability and growth mindset; embraces feedback and continuous improvement (1% better daily). • Tech-savvy with CRM, SMS, and productivity tools (Google Workspace, LeftMain, etc.). Values Fit (What Thriving Looks Like Here) • Belief & Customer-Focused: Mission-driven, neighborly, and relationship-centered. • Extreme Ownership & Responsibility: Own outcomes; no excuses, tight follow-through. • OPE & Grit: Raise the bar; persist through setbacks; learn fast from coaching. • Hustle & Hungry/Competitive: Urgency, extra effort, and scorekeeping that leads to wins. • Humble & Courage: Direct, respectful conversations; willing to speak up and try bold ideas. Time Commitment 40 hours weekly. Evening/weekend responsiveness is required to best serve customers.  Benefits Compensation Salary: $36,000 (base) + Commission  (Year 1 earnings should be at least $80k+ if all metrics are achieved)  If you are interested in moving forward with this position, please apply and complete the following job fit assessment: https://TeamArchitects.asmt.io/XTGRWKRRA/InsideSalesRepresentativeJob-Assessment

City Wide Facility Solutions is actively seeking an Account Manager (FSM) to join our growing team in Omaha, NE. Are you an individual who embraces the challenge of problem-solving? Are you fueled by the exhilaration of achieving victory alongside a cohesive team? Our competitive starting salary of $50,000.00, along with three (3) weeks of PTO, health insurance, car allowance, phone allowance, commission opportunities, and bonuses, is just the start. Range $70,000 - $85,000 first year | $80,000 - $110,000 after year 1. Our company stands apart from others in our industry through our unique blend of dynamic culture, prime location, and unwavering commitment to our core values.  We offer an ideal environment for highly self-motivated individuals with a positive, winning mindset. We distinguish ourselves by deeply integrating our six core values into our daily operations and company ethos: Inspire Trust: We prioritize integrity and reliability, ensuring that every team member feels valued and respected. Everybody Counts: Our inclusive and supportive workplace celebrates diversity and encourages open communication and teamwork. Be Reliable: Dependability is at the heart of our operations, with a strong emphasis on delivering consistent, high-quality results. Find a Way to Win: We foster a results-driven environment where innovative thinking and perseverance are key to overcoming challenges. Be a Problem Solver: Proactive problem-solving is encouraged, enabling us to meet and exceed the demands of our diverse client base. Stay Humble and Grateful: Humility and gratitude are cornerstones of our culture, as we appreciate every opportunity and success, big or small. Our office space is designed to promote collaboration and creativity, offering amenities that support both individual work and group activities. We seek individuals who are detail-oriented, able to maintain focus in a fast-paced, high-energy environment, and capable of effectively managing their calendars and ongoing projects. City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Omaha location, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to build environments that elevate people. Objective The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. Essential functions Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy, and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Ensure adequate (internal and external) staffing needs to service clients. Promote the sale of, procure and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, Night Manager routing, etc. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Participate and be present in monthly IC paydays. Requirements Position Requirements High School diploma required, bachelor’s degree highly desirable. Highly detail oriented and excellent follow-through on commitments. Must be driven, self-motivated/self-starter, and good at problem solving Positive and out-going personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Must have reliable transportation. Physical Demands Must be able to sit at a desk while in office Must be able to stand/walk for extended periods of time Must be able to lift at least 50 lbs. Benefits Compensation and Perks Kickstart your career with a competitive starting salary of $50,000. Enjoy three (3) weeks of Paid Time Off, comprehensive health insurance coverage, and allowances for both car and phone expenses. Take advantage of commission opportunities with no caps – an earning potential of $70,000 to $85,000 in your first year, skyrocketing to between $80,000 and $120,000 in your second year! We provide a robust benefits package that includes Medical, Dental, and Vision insurance, plus a 401K plan to help you plan for the future. Mileage reimbursement 401k plan Health insurance Paid time off Dental insurance Vision insurance Life insurance Paid training to enhance your skills Cell phone allowance to stay connected Gym membership to keep you fit and healthy

Trinetix is seeking technical-savvy Senior PL SQL Developer to support projects focused on healthcare data systems, RCM (Revenue Cycle Management) processes, and data-driven automation initiatives. This role requires a deep understanding of claims data, industry-standard data formats (e.g., 837/835), and the broader healthcare data ecosystem.  The ideal candidate is technology-sound, technically skilled, adaptable, and capable of working across systems to analyze trends, identify process gaps, and help implement databases, datamarts and data storage, reporting solutions in healthcare operations.  Core responsibilities   Lead design, development, optimization, and maintenance of complex PL/SQL programs, stored procedures, functions, packages, and triggers in Oracle (11g/12c/19c).  Participate in and drive data analysis, modeling, and database design discussions aligned with business requirements in healthcare and claims management.  Design scalable backend database logic (for e.g. for clinical, billing, RCM (Revenue Cycle Management), and patient data workflows). Demonstrate and leverage strong knowledge of Oracle SQL Developer IDE. Translate business needs into technical solutions using SQL and PL/SQL, working closely with business analysts, solution architects, and QA teams. Support all database objects, including tables, clusters, indexes, views, sequences, packages and procedures, as well as Database Replication, Database performance tuning and execution plan analysis. Assists with impact analysis of any changes made to the database objects.  Develop and maintain ETL logic and data transformation pipelines using PL/SQL or Oracle tools for data integration from various healthcare systems (e.g., EHR, Claims, RCM).  Lead peer reviews of SQL and PL/SQL code and provide technical mentorship to junior developers.  Support data quality, data lineage, and data governance efforts across clinical and financial systems.  Writing efficient and optimized queries, stored procedures, functions, triggers, and packages. Requirements Requirements  7+ years of hands-on experience in Oracle SQL and PL/SQL development. A good knowledge and experience working with Oracle or SQL Server is required. Strong knowledge of Oracle SQL Developer IDE. A good knowledge of physical database design is preferred. Ability to proactively perform Oracle/SQL Server recovery scenarios and operating system performance monitoring. Good skills in various Database monitoring tools. Experience with Cross Database Replication (Eg. Golden Gate) product is preferred. Proficiency in writing basic to moderately complex SQL and PL/SQL code, data querying (SQL) as well as reporting, data extractions etc. Experience with other database technologies (SQL Server, PostgreSQL, MySQL). Experience with data analysis and data troubleshooting. Experience working with relational data models and normalized schemas. Understanding of HIPAA and healthcare data privacy and compliance regulations.  Nice-to-haves  Experience and knowledge in migrating code, database changes and data through the various stages of the development life cycle.  Prior exposure to domains like encounters, long term care, renal care, chronic disease management, patient analytics, population health management, medication management, or clinical quality reporting datasets is preferred.  Familiarity with ETL tools (Oracle Data Integrator, Informatica etc.) Knowledge of Data Warehousing and Star/Snowflake schemas and Exposure to HL7/FHIR data standards  Experience with Cloud databases (Oracle Cloud, Azure SQL, AWS RDS). Familiarity with version control systems and tools like JIRA, Git, Confluence. Bachelor’s degree in Healthcare Informatics, Business, Data Science, or a related field.  A good knowledge of physical database design is prefered. Oracle PL/SQL Developer certification (preferred). Soft Skills     Strong communication and stakeholder engagement skills.  Ability to navigate ambiguity and translate complex business needs into clear, actionable requirements.  Collaborative, self-motivated, and solution-oriented.  Benefits Why Join Us?    Contribute to meaningful projects that improve healthcare financial operations and data quality.  Work alongside healthcare experts, engineers, and innovators in a dynamic, agile environment.  Be part of a mission-driven team focused on modernizing healthcare data ecosystems.  Opportunities for growth, leadership, and cross-functional collaboration.    What we offer    Continuous learning and career growth opportunities. Flexible working hours. Inclusive and supportive culture.    About Us  Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.  Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.  Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.  To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice       

Job Role: Informatica Developer Location: Bloomington, IL Employment Type: Full-time About Us DMV IT Service LLC, founded in 2020, is a trusted IT consulting firm specializing in IT infrastructure optimization, cybersecurity, networking, and staffing solutions. We partner with clients to achieve technology goals through expert guidance, workforce support, and innovative solutions. With a client-focused approach, we also provide online training and job placements, ensuring long-term IT success. Job Purpose We are seeking a highly skilled Informatica Developer to join our Application Development Integration Tools team. The role focuses on integrating on-premise and cloud-based systems that form the core of business operations. As a senior developer, you will act as an ETL development subject matter expert, leveraging Informatica IDMC (CDI and CAI), PowerCenter, and IDEM. Your responsibilities will include designing solutions, translating business requirements, developing and testing integrations, troubleshooting the data environment, and ensuring secure, efficient ETL processes. This role requires strong analytical skills to diagnose and resolve system errors, compliance with secure coding guidelines, and collaboration with stakeholders throughout the software development lifecycle. Requirements Design, develop, and implement ETL solutions using Informatica IDMC (CDI, CAI), PowerCenter, and IDEM. Translate functional requirements into technical designs and specifications. Troubleshoot, debug, and revise programs to address system errors. Participate in architecture, design, and code reviews. Optimize SQL queries, stored procedures, and ETL processes for performance and efficiency. Develop and maintain technical and operational documentation. Ensure compliance with secure coding practices as defined by USDA RMA, PCI DSS, NY DFS Cybersecurity Regulations, FFIEC IT Examination Handbook, CIS, and NIST guidelines. Collaborate with cross-functional teams to support integration of on-premise and cloud-based systems. Support deployment activities and manage Informatica workflows in production environments. Required Qualifications Minimum 5+ years of experience working in medium or large-scale environments supporting Informatica. Strong experience developing with Informatica PowerCenter, including workflows, deployment, and scheduling. 4+ years of SQL experience (writing, modifying, troubleshooting, and optimizing queries and stored procedures). Deep understanding of relational and dimensional data modeling, data mapping, integration, and migration. Expertise in ETL performance optimization, job recovery, failover, logging, and alerting mechanisms. Strong problem-solving and debugging skills. Excellent written and verbal communication skills. Preferred Qualifications Experience developing with Java, J2EE, and SQL scripting. Knowledge of DB2, PL/SQL, JDBC, and workflow/mapping tools. Experience with Azure Data Factory. Familiarity with database building and management. Previous experience in the banking or insurance industry.