Customer Care Specialist

SciTec is a dynamic small business, with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense, and we are growing our creative team! We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities. Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered. SciTec has an immediate opportunity for a talented Chief Engineer to support our programs delivering Next-Generation Missile Warning software. This is a unique opportunity to join a small business delivering core capabilities for National defense. You will work within a fast-paced team delivering end-to-end software processing of Overhead Persistent InfraRed (OPIR) sensor data for Missile Warning, Missile Defense, Battlespace Awareness, and Technical Intelligence. Candidates will develop, implement, and run engineering processes in support of a large Agile software development program. Candidates will provide engineering leadership to development teams including subcontractors and will be responsible for ensuring team work products meet program requirements. SciTec seeks a candidate who will thrive in a collaborative environment where they can solve challenging engineering problems in support of critical national security objectives. Responsibilities Leadership: Lead and oversee all technical aspects of the OPIR framework system design, development, integration, testing, and deployment. Architect and design systems: Define the end-to-end data processing architecture, from raw data ingestion to product delivery, ensuring scalability, security, and performance. Establish standards: Set technical standards and processes for data handling, quality, and integrity to ensure all system development complies with mission and regulatory requirements. Technical oversight: Support engineering review boards and provide technical direction to ensure the integrity of deliverables and the overall system Communicate with stakeholders: Act as the primary technical interface between the engineering team, program management, senior leadership, and external customers. Present complex technical concepts and project status clearly. Manage risk identification, mitigation strategies, and technical problem resolution Provide technical leadership and mentorship to engineering teams, fostering innovation and high-quality deliverables Ensure all system components meet operational, reliability, security, and performance requirements Serve as the principal technical liaison between the program and government program offices Other duties as assigned Requirements Bachelor’s degree in Engineering, Physics, Computer Science, or a related technical discipline; Master’s or PhD preferred. Minimum 15 years of progressive experience in aerospace, defense, or government contracting, specifically in OPIR systems Proven track record of leading complex systems engineering projects and cross-functional teams Experience with government standards and frameworks such as DoD, NIST, and ICD requirements Secret Security clearance is mandatory Excellent communication, leadership, and stakeholder management skills Candidates who have one or more of the following skills will be preferred Domain experience with remote sensor systems or ground architectures, especially experience with OPIR sensor processing. Experience supporting systems engineering programs in the defense and aerospace fields Experience with Agile software development methods. Familiarity with the Earned Value Management System. Active TS/SCI Security clearance *Resumes, Cover Letters, and Applications which are generated by AI will not be considered for employment. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Benefits SciTec offers a highly competitive salary and benefits package, including: Employee Stock Ownership Plan (ESOP) 3% Fully Vested Company 401K Contribution (no employee contribution required) 100% company paid HSA Medical insurance, with a choice of 2 buy-up options 80% company paid Dental insurance 100% company paid Vision insurance 100% company paid Life insurance 100% company paid Long-term Disability insurance 100% company paid Hospital Indemnity insurance Voluntary Accident and Critical Illness insurance Short-term Disability insurance Annual Profit-Sharing Plan Discretionary Performance Bonus Paid Parental Leave Generous Paid Time Off, including Holiday, Vacation, and Sick Pay Flexible Work Hours The pay range for this position is $172,000 - $215,000 / year. SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. This is not a guarantee of compensation. SciTec is proud to be an Equal Opportunity employer. VET/Disabled.

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

The Company Prime Robotics is a global provider of intelligent automation and autonomous mobile robots for the warehousing, distribution, e-commerce, and material handling industries. Founded in 2015 and based in Denver, Colorado, the company focuses on optimizing the fulfillment ecosystem through innovative robotic solutions. Their offerings include a suite of robotic hardware and software designed to enhance efficiency, scalability, and accuracy in various sectors, such as logistics and manufacturing. Prime Robotics aims to revolutionize warehouse operations by automating tasks like sorting, picking, packing, and shipping, thereby reducing labor costs and improving overall operational efficiency. You in The Role and on The Team In this role, you are a highly motivated Robotics Technician to join our team and contribute to the deployment, service, and monitoring for our robotic solutions. As a Robotics Technician, you will play a critical role in shaping the future of our warehouse automation solutions delivery to customers, working closely with customers and internal engineering teams to ensure the successful operation of our robotic system.     A Day in the Life at Prime Robotics  Monitor and observe the operation of customer robot fleets to ensure optimal performance  Be the point person to solve warehouse automation problems with the customers as they arise  Proactively identify and troubleshoot issues, providing timely solutions to minimize downtime to the customer  Perform hardware troubleshooting, including electronics, motors, and cabling, ensuring optimal functionality of the robot fleet.  Work hands-on with electromechanical systems in a shop environment, contributing to the efficient operation of the robots.  Conduct robot inspections and perform preventative maintenance  Diagnose and troubleshoot software issues, ensuring the smooth functioning of the robotic systems.  Document operational data and generate reports to track performance  Document all fixes to robots and maintain spare parts inventory  Provide support to team members and customers during project deployment and post-sales phases  Assist sales teams in providing on-site demos to potential customers  Implement warehouse automation solutions on sight new customers and expansions with existing customers  Flexibility in work hours to collaborate with colleagues in other time zones  Provide feedback to internal teams on customer needs, product performance, and potential areas for improvement  Familiarity with navigating Linux/Ubuntu systems is a plus  Demonstrate soldering expertise when necessary, maintaining and repairing electronic components.  Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.  Must have first-rate attention to detail and be meticulous in all tasks.  Requirements You LOVE Robots!  You love to tinker and see how things work- you have a curious mind!   Strong Customer Service skills  Proactive and self-motivated with the ability to work independently and adapt to changing situations.  Familiarity with mechanical or electrical systems gained through work experience or educational background.  Software experience also a plus.  Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.  Excellent communication skills to effectively interact with customers and internal teams  Detail-oriented with strong organizational skills to prioritize tasks and manage multiple projects simultaneously.  Demonstrate soldering expertise when necessary, maintaining and repairing electronic components.  Exhibit a quick learning ability and an exceptional work ethic, adapting swiftly to evolving challenges.  Document all fixes to robots and maintain spare parts inventory  Ability to troubleshoot and work independently and as part of a team  Good driving record and reliable transportation to and from job locations  Must be able to work on your feet most of the day and lift at least 50 lbs.  Willingness to travel to client sites as needed (~10% travel)    Nice to have:  PLC programming/controls engineering and programming of automated systems  Linux skills  Prior experience with Warehouse Management System (WMS) software is a valuable asset.  Experience maintaining lithium batteries  Knowledge of basic networking  Familiarity with databases and proficiency in writing mySQL queries   Benefits We value our team members and offer meaningful benefits: Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront A collaborative culture where innovation thrives and your work has a real impact The excitement of contributing to transformative technology in a fast-growing industry Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.  Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. We unfortunately cannot offer visa sponsorship for this position. Location: Wellford, SC (On-site, local candidates only)  Shift: Day (M-F) Salary Range: $60,000-$75,000 Travel: Approximately 10%

We are currently seeking a talented and enthusiastic individual to join our Retirement Plan Administration team. The Retirement Plan Administration Associate is responsible for managing all aspects of compliance systems data maintenance to support transaction processing, compliance testing, and reporting. Tasks are conducted under limited direct supervision but under the review of department leaders. This position may also involve working cross-departmentally with other Boulay Departments to effectively accomplish projects and tasks As a graduate, you will have hands-on client responsibility from the start. You will be given the support you need to develop a breadth of skills and experiences that will enable you to achieve your goals. We offer you the opportunity to grow professionally with diverse projects, in-house training programs, professional seminars, direct Partner mentorship and career advancement. We want to help you build a career fit for your life. If you are looking for a unique opportunity to continue advancing professionally, bring a fresh perspective, and ensure a balance between personal and professional ambitions, Boulay may be the right fit for you. Responsibilities: Plan Administration Support  Analyze plan documents to determine terms, responsibilities, and duties associated with service provided for the plan  Ensure system specifications reflect written plan documents  Manage benefit plan records and information for clients  Analyze and process census information   Reconcile and update participant data  Review selected incoming distribution documentation paperwork for completeness and accuracy  Assist in calculating and processing transactions, distributions, and loan requests  Manage trust statements and perform trust accounting  Prepare Forms 5500 and compile reports  Assist in the evaluation of takeover plans and coordinate related transition of data  Assist with managing deadlines, correspondence, data collection, and retirement plan compliance for clients  Remain actively involved in departmental development of processes and procedures.  Compliance System Data Management  Serve as a centralized data management resource for all our internal and external contacts   Maintain contact management systems data, plan sponsor and participant web access   Manage data links with partner financial institutions  Requirements Required: Associate Degree, Bachelor’s Degree, or equivalent employment experience  0-2 years of experience Strong comfort level with technology and learning new programs  Ability to handle sensitive information and maintain confidentiality  Strong reading comprehension with complex material  Strong analytical and mathematical skills   Preferred:   Previous experience in a similar role   Experience with Relius software is preferred  Benefits Boulay Offers Boulay Buddy Program Primary Advisor Paid Holidays, PTO & Personal time  Mentorship Programs Training & Development Programs Open Doors at All Levels Extensive Benefit Offerings  Employee Appreciation Activities Boulay is committed to attracting and developing highly talented professionals while providing a premier and inclusive candidate experience. Our Talent Acquisition Team strives to source and recruit diverse talent with an entrepreneurial mindset who will help contribute to the Firm's continued success. If you require any accommodation for an interview/event, please contact Maria Ploen at mploen@boulaygroup.com. The annual salary range for this position is: $64,000 - $87,000. This salary range reflects the anticipated responsibilities and qualifications of a successful candidate for this role. Final compensation may vary depending on an individual’s experience, knowledge, and skills. Individuals may be eligible for additional compensation in the form of incentives, commissions, profit sharing, and more, depending on the role. Boulay offers a wide range of benefits such as medical, dental, vision, 401k, flexible schedules, hybrid (or remote, as applicable) work environment, paid time away, and more. Click here to view a complete list of benefits and advantages of working at Boulay. 

If you're passionate about the design and function of the built environment, find beauty in and want to protect the natural environment, and want to work with others that feel the same, join our team! LaBella’s multi-disciplinary team of architects, designers, engineers, managers, and environmental scientists work every day to make our world more functional, beautiful, and safe. LaBella is an employee-owned engineering firm of approximately 2,000 staff and growing! We are seeking a highly motivated individual with an entrepreneurial spirit to join a dynamic team working on exciting, multi-phase, technically engaging, and impactful projects. The successful candidate will be responsible for managing NYSDEC Spill projects, Phase II Environmental Site Assessments (ESAs) in support of real estate transactions and managing sites in the NYSDEC Brownfield Cleanup Program (BCP) including Site Characterizations/ Remedial Investigations, Remedial Alternative Analysis/Remedial Design work and remediation projects. Prior experience with assessing feasibility/cost and detailed design for excavation and off-site disposal projects, in-situ chemical injections (oxidant and reductant approaches), sub-slab depressurization systems, and other remedial systems is required. The successful candidate will work with junior engineers, geologists and environmental scientists to design and manage field work including groundwater, soil, soil vapor, and surface water sampling, manage and evaluate field and lab data, supervise contractors and drillers, and support the preparation of reports and conduct review of reports developed by junior staff. This individual will be responsible for cost estimating, proposals, invoicing, and client management. Prior experience with environmental investigations and remediation at E-Designation projects is a plus. This position may have some limited fieldwork at times. LaBella offers excellent training and career advancement opportunities and outstanding benefits. Duties: Proposal writing, project setup, ensuring staff understand health & safety and project scope details, project execution. Heavy client communication. Preparing/reviewing deliverables on time and within budget, including invoicing. Reviewing and organizing field data in a concise manner. Data presentation and assessment and report preparation/review. Training/mentoring junior staff. Business development. Maintaining open communication with project team members, the client and regulatory agencies. Representing the company in a professional manner and in line with firm's core values. Conducting work to professional standards and following firm's safety and QA/QC policies. Requirements B.S. degree in Engineering (Chemical or Environmental), Geology or Envi NY State Licensed Professional Engineer or Professional Geologist a bonus 8-16 years of experience managing Phase II ESAs and Brownfield Cleanup Program projects. Federal experience a bonus. Ability to work independently and as part of a team Ability to work in a fast-paced environmental consulting team environment. Ability to work within a multi-disciplined group of professionals. Strong communication skills (active listening, written, and verbal) Organized with strong attention to detail Highly motivated, with excellent client service skills and a positive attitude Strong problem-solving skills Valid NYS driver’s license, lean driving record, and reliable transportation Salary Range: ($80,000 - $100,000) The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Benefits Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events

Position Title: Director of Development Reports to: Executive Director Position: Full-Time, Hybrid/Remote, Exempt Location: Texas residency required, with preference for candidates located in Austin; position includes local and domestic travel Salary: $95,000 - $105,000 plus comprehensive benefits package About Water to Thrive Water to Thrive (W2T) is a faith-based nonprofit dedicated to solving the global water crisis by bringing clean, safe water to rural communities in East Africa. Since its founding in 2008, W2T has constructed hundreds of sustainable water wells across Ethiopia, Uganda, and Tanzania, directly transforming the lives of hundreds of thousands of people. Partnering closely with trusted local organizations, W2T ensures that every project is community-driven, culturally appropriate, and built for long-term sustainability. Beyond wells, the organization empowers communities through training and ownership, ensuring systems remain operational for years to come. By combining grassroots partnerships with donor engagement in the U.S., W2T builds bridges of compassion and impact across continents - living out its mission to transform lives one well at a time. www.watertothrive.org The Opportunity The Director of Development will lead Water to Thrive’s (W2T) fundraising and donor engagement strategy, strengthening and diversifying the organization’s revenue base to support its mission of bringing clean, safe water to communities in need. This individual will oversee all aspects of fundraising, working closely with the Executive Director and Board of Directors to set priorities, design strategies, and execute activities that ensure sustainable philanthropic growth. Key responsibilities include cultivating and stewarding relationships with current and prospective donors, expanding major gift opportunities, and building a multi-level funding plan that incorporates individual donors, churches, private foundations, corporations and businesses. The Director will also oversee the planning and execution of fundraising events and grassroots outreach campaigns that expand awareness of W2T’s mission and impact. As a member of a small team, the Director of Development will: Partner with the Executive Director and Board to establish and implement a comprehensive fundraising strategy. Manage donor cultivation, solicitation, and stewardship efforts to secure gifts. Develop and execute campaigns, grant proposals, and corporate giving initiatives. Lead and inspire volunteers and staff in fundraising activities and events. Shape messaging that encourages donor support for water projects and the broader resources needed to sustain W2T’s impact. Build strategic partnerships to broaden W2T’s visibility and philanthropic reach. This is a pivotal role for a creative and strategic fundraiser who thrives on relationship-building and has the vision to grow a robust and sustainable development program. They will engage new donor audiences while honoring the long-standing supporters who have sustained Water to Thrive’s mission. The ideal individual will be transparent and communicative, and will approach fundraising with an inspiring style that draws people in. Adaptable and collaborative, they thrive in a small, hands-on team and build trust with colleagues, donors, and board members alike. Impact Areas Fundraising Strategy (35%) Develop and implement a $2M fundraising strategy that strengthens short- and long-term sustainability, and diversifies funding sources. Shape messaging strategies and donor touchpoints in alignment with fundraising plans that inspire new and long-standing supporters. Implement a grant strategy that prioritizes relationship-building, improves application outcomes, and secures significant gifts. Design and oversee events that engage supporters, deliver strong return on investment, and generate measurable fundraising impact. Deepen donor relationships in Austin, TX while crafting a long-term plan to expand W2T’s donor base nationally. Donor Cultivation (25%) Lead grassroots campaigns and nurture relationships with individual donors, faith-based communities, private foundations, and corporate partners. Manage and grow a portfolio of major gift prospects giving at the $5K to $10K range.  Engage long-time supporters in conversations about legacy and planned giving opportunities. Serve as an ambassador of W2T’s mission and vision at events and in the broader community. Foster donor commitments through thoughtful outreach, consistent follow-up, and tailored donor experiences. Donor Solicitation (25%) Secure gifts from individual, corporate, institutional, and faith-based donors, moving prospects seamlessly from cultivation to commitment. Prepare tailored proposals and ask strategies that align donor interests with W2T’s priorities. Partner with the Executive Director, strategically involving them in key donor solicitations and relationship-building conversations. Organizational Collaboration (15%) Collaborate with staff to advance organizational goals and contribute to a servant-leader team culture. Engage board members in fundraising activities by equipping them with tools, talking points, and opportunities to connect with donors. Support volunteers and brand ambassadors to extend W2T’s reach and engagement efforts. Requirements Bachelor’s degree required; CFRE certification or relevant graduate degree preferred. Minimum of 5 years of professional fundraising experience with proven success in annual giving, major gifts, and grant writing (international development or water-related experience a plus). Experience engaging churches and working within the faith-based sector. Exceptional communication, writing, storytelling, and presentation skills, with the ability to inspire and persuade diverse audiences in both small and large group settings. Demonstrated ability to build strong, collaborative relationships across diverse racial, economic, and cultural backgrounds. Self-directed and capable of setting priorities and managing projects without daily supervision. Ability to work effectively in a hybrid/remote setting, and in a small, collaborative work environment where flexibility and teamwork are essential. Passion for Water to Thrive’s mission and commitment to ethical, compassionate fundraising. Creative, organized, and goal-oriented, with high levels of initiative, focus, and energy. Strong servant-leader mindset with a commitment to accountability and excellence. Proven ability to earn the trust and confidence of internal and external stakeholders. Proficiency with donor databases (experience with Donor Perfect CRM a plus) and tools such as Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) and Adobe Creative Suite. Benefits Water to Thrive offers a competitive salary and excellent benefits, along with opportunities to learn all aspects of a nonprofit organization. Water to Thrive has retained the services of Charity Search Group to coordinate the search for this position. To apply, please complete this online application. If you have questions or need accommodations, please contact Pascale Hughes at pascale@charitysearchgroup.com or visit www.charitysearchgroup.com Water to Thrive is an equal-opportunity employer committed to having a workforce that reflects diversity at all levels of the organization. We recognize the importance of not viewing individuals based on a single identity, and we thrive on being equitable in our recruitment process as well as in our efforts to be inclusive of all employees.