Heritage Exposition Services
Inside Operations Manager
San Antonio, TX, USA
The Inside Operations Manager is responsible for overseeing warehouse operations, labor management, and logistics coordination to ensure efficient and seamless support for local, regional, and national events. This role is pivotal in maintaining inventory accuracy, ensuring compliance with safety standards, reinforcing accountability, and fostering team collaboration.
With a strong focus on operational excellence, the Inside Operations Manager drives process improvements, resource optimization, and a positive workplace culture while ensuring alignment with company objectives, safety compliance, and streamlined logistics.
Key Responsibilities & Duties
Primary Responsibilities
Warehouse Operations & Task Management – Direct and ensure the timely completion of tasks for all departments within warehouse operations. Maintain a clean, safe, and organized warehouse environment to support daily operational needs.
Inventory & Equipment Management – Ensure accurate documentation and proper storage of load manifests, inventory, and equipment in accordance with Standard Operating Procedures (SOPs). Conduct regular inventory counts and coordinate with purchasing teams to address shortages and maintain minimum stock levels.
Logistics & Event Preparation – Oversee the preparation and staging of materials for events, ensuring alignment with project requirements and SOP timelines. Review and approve load lists for accuracy and readiness.
Labor Management & Scheduling – Schedule and allocate warehouse staff efficiently to meet operational demands while minimizing overtime costs. Foster clear communication with local labor teams and ensure proper resource allocation for daily tasks.
Equipment & Fleet Maintenance – Oversee warehouse equipment, trucks, and trailers, ensuring compliance with maintenance and safety standards. Coordinate equipment rentals and repairs, securing cost-effective solutions and maintaining an updated local resources document.
On-Site Supervision & Problem Solving – Act as an on-site operations supervisor for local events as needed, ensuring smooth execution of operations and proactively addressing challenges during planning and production.
Additional Responsibilities
Mentorship & Team Leadership – Supervise and mentor warehouse and logistics team members, conducting performance reviews and ensuring accountability and professional growth.
Collaboration & Communication – Work closely with Production and Sales teams to align operational efforts with overall company objectives. Communicate effectively with leadership, providing updates on challenges, progress, and operational improvements.
Process Optimization & Workflow Improvements – Identify opportunities to enhance warehouse workflows, implement best practices to improve efficiency and reduce costs, and ensure operational procedures are up to date and consistently followed.
Safety & Compliance – Ensure compliance with company safety policies and industry regulations for all warehouse operations. Monitor external factors such as weather conditions and adjust logistics plans to prevent disruptions.
Labor Dispute Resolution – Handle labor-related disputes, ensuring clear and fair resource allocation for daily operations.
Requirements
5+ years of experience in warehouse operations, logistics, or event-related operations management.
Strong ability to manage labor resources, logistics, and operational workflows.
Experience overseeing equipment and inventory control processes.
Ability to anticipate and resolve production challenges proactively.
Proficiency in:
Microsoft Excel (inventory and logistics tracking)
Microsoft Word (documentation and reporting)
Microsoft Outlook (email and scheduling)
Google Sheets (collaborative production tracking)
Strong leadership and team management skills with the ability to foster collaboration across departments.
Problem-solving mindset with a high level of adaptability in a fast-paced environment.
Preferred:
Experience in trade shows, events, or large-scale logistics operations.
Knowledge of fleet and equipment maintenance best practices.
Experience working with third-party vendors for equipment rentals and logistics solutions.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.
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