Call Center Relationship Manager

Florida Window and Door is seeking a dynamic Call Center Director to lead our vibrant team of 70 professionals, including appointment setters, confirmers, and quality assurance staff. This role is crucial for maintaining and enhancing our culture of success and teamwork. As the 19th largest home improvement company in the nation, Florida Window and Door proudly serves the state of Florida with top-quality Impact Windows and Doors. We succeed because we care—about our team and our customers. We're looking for a confident and experienced leader to continue driving the success of our well-established team while guiding our operations to even greater efficiency. Requirements Develop and implement strategic plans to meet company goals in customer service and team performance. Oversee the daily operations of the call center, ensuring efficiency and effectiveness in all processes. Lead, mentor, and inspire a large team, promoting a culture of excellence and continuous improvement. Collaborate with other departments to align strategies and enhance trust and accuracy. Analyze performance metrics and make data-driven decisions to improve customer satisfaction and operational efficiency. Ensure effective use of technology and software tools within the call center to optimize workflow. What We Need: Proven experience as a Call Center Director or similar leadership role in customer service settings. Strong ability to lead and motivate a large team in a performance-based environment. Excellent communication and interpersonal skills, with a knack for critical thinking and problem-solving. Experience in strategic planning and execution. Proficiency in Google Sheets and Excel, with a generally high software IQ. Knowledge of dialer systems and strong skills in training and development. Willingness to relocate to Palm Beach, Florida, if not already residing in the area. Benefits Why Join Us? Competitive salary and benefits package: $85,000 base annual salary with the potential to earn up to $5,000 per month in bonuses, totaling a potential of $145,000 annually. Monday through Friday schedule with weekends as needed. Opportunity to lead a dedicated and skilled team in a reputable company. Vibrant company culture focused on success, teamwork, and continuous learning. Job Type: Full-time Pay: $85,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

🚗 NOW HIRING: Professional Chauffeurs – Industry Leading Pay, Great Benefits! GCT Chauffeured Services is seeking professional chauffeurs to join our team. We are dedicated to providing our clients with the highest level of service, safety, and comfort. If you have a passion for hospitality, customer service, and driving, we’d love to meet you! As a Chauffeur with GCT, you will play a key role in providing seamless, secure, and courteous transportation services for travelers, executives, and vacationers. Our focus is to ensure our clients' needs are met with precision and professionalism while upholding our values of integrity, safety, and outstanding customer service. Key Responsibilities: Safety First: Ensure safe, reliable, and punctual transportation for all clients. Maintain vehicle cleanliness and safety between runs. Perform pre-trip and post-trip inspections. Client Communication: Maintain clear communication with dispatch, keep conversations with clients to a minimum unless engaged, and provide local recommendations when prompted. Operations: Arrive on time for all shifts, research trip details, operate company software/apps efficiently, and fuel vehicles when necessary. Customer Service: Anticipate and understand customer needs, delivering excellent outcomes with every trip. Integrity: Uphold company values, assist with additional responsibilities, and maintain professional conduct with clients and colleagues. Required Qualifications: Clean 10-year driving record (no violations) Clean 10-year criminal background Clean drug screen Above-average smartphone skills Professional appearance: Clean-cut, with a polished image Reliable transportation to and from work Clear and professional communication skills Required Knowledge & Skills: Ability to safely operate a variety of vehicles Excellent customer service skills and attention to detail Geographical knowledge of Charleston and surrounding areas, including attractions and history Proficiency in English and basic computer skills Ability to sit for extended periods Education/Experience: Education: High School Diploma or equivalent preferred Experience: 1-3 years of related experience preferred Customer Service: 1-3 years of customer service experience preferred Compensation & Benefits: $18.50 - $30 per hour Paid Time Off (PTO) Health & Wellness Benefits Travel Discounts Uniform reimbursements How to Apply: Ready to drive with us? Apply now at www.ridegct.com/jobs Chauffeurs Wanted! GCT Chauffeured Services is an equal-opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.

As an Allego Customer Success Implementation Manager, you will be at the forefront of our customer journey, playing a pivotal role in ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new customers. You are a seasoned project manager with a strong customer-centric mindset and the ability to navigate implementation projects with multiple workstreams and diverse stakeholder groups. Your expertise in SaaS implementations, coupled with your confident and prescriptive approach, will guide customers to a successful launch that positions them for long term adoption and success, and smooth transition to the post-implementation experience.  Our most successful team members are driven by the unique opportunity to have a direct impact on the growth of the company.  This is accomplished by not only consistently delivering positive customer experiences for new customers, but also by contributing to the ongoing refinement of our approach and best practices based on lessons learned and evolving customer needs.  Allego is a collaborative, energizing, fast paced environment where we believe we are part of building a significant company that will transform the way that ideas are shared, and learning happens.  We love our customers and have fun working together! Responsibilities: Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success. Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks. Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego. Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption. Be comfortable pushing back on customer requests that deviate from proven strategies. Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption. Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria. Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met. Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer. Ensure a smooth transition to the post-implementation CS team at the end of the implementation.  Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health. Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs. Requirements Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and relationship Strong project management skills, including the ability to develop and execute project plans to manage timelines and mitigate risks. Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers on best practices. Strong interpersonal skills and experience initiating and building positive relationships both internally, and with customers Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion. Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations Technical aptitude and the ability to understand and consult on product feature configuration Highly detail oriented and quality driven, with a strong sense of ownership and accountability. Ability to thrive in an extremely fast paced and evolving environment while maintaining a positive attitude  Bachelor’s degree or equivalent Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus Revenue enablement experience is a plus Benefits Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full-time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego employees. Health Insurance Unlimited PTO 401K match Wellness programs Flexible schedule

🚗 NOW HIRING: Professional Chauffeurs – Industry Leading Pay, Great Benefits! GCT Chauffeured Services is seeking professional chauffeurs to join our team. We are dedicated to providing our clients with the highest level of service, safety, and comfort. If you have a passion for hospitality, customer service, and driving, we’d love to meet you! As a Chauffeur with GCT, you will play a key role in providing seamless, secure, and courteous transportation services for travelers, executives, and vacationers. Our focus is to ensure our clients' needs are met with precision and professionalism while upholding our values of integrity, safety, and outstanding customer service. Key Responsibilities: Safety First: Ensure safe, reliable, and punctual transportation for all clients. Maintain vehicle cleanliness and safety between runs. Perform pre-trip and post-trip inspections. Client Communication: Maintain clear communication with dispatch, keep conversations with clients to a minimum unless engaged, and provide local recommendations when prompted. Operations: Arrive on time for all shifts, research trip details, operate company software/apps efficiently, and fuel vehicles when necessary. Customer Service: Anticipate and understand customer needs, delivering excellent outcomes with every trip. Integrity: Uphold company values, assist with additional responsibilities, and maintain professional conduct with clients and colleagues. Required Qualifications: Clean 10-year driving record (no violations) Clean 10-year criminal background Clean drug screen Above-average smartphone skills Professional appearance: Clean-cut, with a polished image Reliable transportation to and from work Clear and professional communication skills Required Knowledge & Skills: Ability to safely operate a variety of vehicles Excellent customer service skills and attention to detail Geographical knowledge of Charleston and surrounding areas, including attractions and history Proficiency in English and basic computer skills Ability to sit for extended periods Education/Experience: Education: High School Diploma or equivalent preferred Experience: 1-3 years of related experience preferred Customer Service: 1-3 years of customer service experience preferred Compensation & Benefits: $18.50 - $30 per hour Paid Time Off (PTO) Health & Wellness Benefits Travel Discounts Uniform reimbursements How to Apply: Ready to drive with us? Apply now at www.ridegct.com/jobs Chauffeurs Wanted! GCT Chauffeured Services is an equal-opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.  Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.  At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!  The Customer Success Manager serves as the customer advocate responsible for proactively supporting customer relationships for any of their account needs. The Customer Success Manager provides the customer with a single POC to help drive any operational issues to resolution while always striving to improve the customer experience. Scope includes customer support from initial onboarding thru aspects of day to day support post install. May assume ownership for managing issues and critical events through resolution and coordinating root cause analysis to customers and/or leadership. Responsibilities Manage customers’ day-to-day needs to meet expectations and provide best customer experience with timely status updates; always keep the customer informed Act as primary point of escalation assistance for customers Act as liaison between customer and Sinch Voice internal partners e.g., Translations, NOC, Billing; escalating on customer behalf when necessary Schedule, facilitate and conduct customer calls as needed; Provides operational insight and participates in quarterly customer business reviews Maintain close working relationship with sales and product teams to understand customer types and all Sinch Voice products Proactively address customer issues, service and feature requests, growth opportunities, etc. Address product/service inquiries by obtaining information from internal stakeholders and communicating back to customers Research and understand billing disputes/inquiries/updates; work with internal stakeholders in product, sales and billing teams to drive resolution and process applicable credits on identified billing discrepancies Work with the Client Services Analyst to monitor assigned customer trunk groups and take required action to maintain appropriate levels of capacity to support known forecasts and acceptable levels of margin. Assist customers with TN inventory and ordering questions/issues; understand rate center coverage and overlays; work with Numbering Admin to obtain new inventory where none is currently available; set customer expectations for ordering timelines Send price updates/rate notification to Inbound customers and update rates accordingly; load new customer rates into legacy systems for MRC/NRC products and work with cross-functional teams to load rates for usage services; enter billing elements in TaSC for new or migrated customers Utilize reporting tools to address basic customer usage questions Work with Client Services Analyst to produce customer specific reporting requests and deliver to customers in a timely manner Provide assistance in fielding porting questions to the Local Number Porting (LNP) team Maintain customer profiles with accurate contact information and perform admin system maintenance and updates as requested; maintain accurate customer escalation list Field tax questions and issues to the internal tax team Educate customer on internal Sinch Voice processes, systems and portals, as well as any changes and upgrades to back office that may impact their business; Conduct customer training as needed Encourage and support customers in utilization of standard engagement procedures and tools, such as the Sinch Voice customer portal and escalation guidelines Participate in strategic planning sessions with internal Sinch Voice stakeholders, provide action plan and follow through on account related issues Focus on retention and identification of potential growth opportunities Perform outbound proactive calls to dedicated customers regarding product/service updates and other Inteliquent initiatives Embrace the Sinch Voice culture and participate in ongoing training, including staff meetings Perform other job-related duties as assigned Requirements Bachelor’s degree with business major or equivalent work experience 3-5 years of experience in Account Management/Customer Support, Telecommunications, Telecom Network or related experience Highly proficient in MS Software application, specifically, Excel, PowerPoint, Project, Word Experience with SalesForce desired Superior Customer Services skills Strong interpersonal skills – ability to engage and work with multiple teams/functions Strong organizational skills with multi-tasking abilities and ability to work well in highly pressured situations Strong technical troubleshooting and problem-solving skills Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.   CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.   SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.   TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.   PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.   WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.   MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.  The annual starting salary for this position is between $70,000 - 90,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 7/31/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation. 

Vermont Rail System is hiring train dispatchers to supervise rail traffic. This fast-paced position will keep you alert when fielding calls from train crews, maintenance-of-way production gangs, signal maintainers, municipal authorities, and the public regarding train operations, railroad track maintenance, and emergencies that can occur along the tracks. Prospective employees will be trained to take incoming calls and learn how to make inquiries to gain the correct information to safely determine the necessary course of action. Prospective employees will efficiently and safely direct and coordinate rail traffic and on-line work projects via Track Warrant Control, ensuring compliance with railroad operating rules and timely movement of freight and passenger trains. Vermont Rail System’s dispatchers work in four shifts: First Shift from 5:45 AM to 2:05 PM Monday to Friday; Second Shift from 1:45 PM to 10:05 PM Tuesday to Saturday; Third Shift from 9:45 PM to 6:05 AM Thursday to Monday (overnights); and a Swing Shift from Saturday to Wednesday comprising all three shifts. Training period will include extensive on-the-job training on all four shifts as well as classroom training during regular business hours. Candidates must be able to multitask and prioritize, when necessary, as the control center features several computer monitors to observe trains, maintenance-of-way crews, and other safety sensitive information effecting the system at any given time. Candidates must have proficient digital literacy skills in the Microsoft Office suite with an ability to learn railroad specific computer software. Candidates must be able to use a computer quickly to ensure critical operations are completed efficiently and safely. Candidates must have a high school diploma or equivalent, with secondary education preferred. Strong written and verbal communication skills required. Ideal Candidates Will: • Be safety conscious and capable of fostering safe work practices that will contribute to the achievement of company safety goals. • Administer efficient crew utilization and timely hours of service relief • Develop and maintain accurate records • Exceed customer expectations whenever possible • Have a strong aptitude for utilizing information systems and ability to work in a fast-paced environment with changing priorities. • Be able to identify and distinguish colors displayed on monitors, switch indicator lights and other safety sensitive indicators • Be able to use logic and reason to identify approaches or determine solutions to problem solving • Be attentive to detail with the ability to maintain composure during stressful situations • Be a quick learner with the ability to grasp and apply key training concepts We offer: **$500.00 sign-on bonus paid in one lump sum after 90 days employment **Company sponsored healthcare **Paid dental premiums (no weekly deductions out of your paycheck) **Company sponsored life/ ADD insurance **Paid holidays **Paid time off **Overtime permitted **Premium retirement benefits **Employee Assistance Program Visit our website to view job descriptions, more employee benefits, and see all the awesome TRAINS! http://vrs.us.com/