Well Established Large, Vending Company looking for Mechanic (Westchester, Bronx,NYC)

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses Ai in our courtroom solutions. We are looking for A/V professionals based in our NJ office with vision and ambition to join our staff and help us expand our reach in the digital recording market. Job Description: We are seeking full-time experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is a full-time position to install and support our government’s installations. Travel within NJ and surrounding areas is required and travel in other locations may be required from time to time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.

As a Product Support Specialist, you’ll serve as a key escalation point for both technical and product-related client queries, delivering second-line support across phone, email, and internal portals. You'll troubleshoot complex software issues, collaborate closely with engineering, QA, and DevOps teams, and contribute directly to testing and validating new product releases to ensure quality and performance.    In this client-facing role, you'll also consult on workflow improvements, assist with automation scripting to enhance support efficiency, and mentor junior team members. By documenting recurring issues and capturing detailed feedback, you'll help influence product development while promoting best practices and delivering an exceptional support experience for users of our legal technology solutions.  What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.  Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.  Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.  Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.  Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.  Support testing and validation of new product features, patches, and releases prior to deployment.  Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.  Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.  Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.  Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.  Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.  Assist in delivering product training sessions and client demonstrations as needed.  Ensure a high standard of professionalism and customer satisfaction in all support engagements.  Requirements What we're looking for in you 2+ years of experience in product support, technical support, or a similar role, ideally within the legal tech, SaaS, or enterprise software environment.  Strong troubleshooting skills with a proven ability to diagnose complex software issues, including escalated medium-to-high priority tickets.  Familiarity with databases, SQL queries, and APIs; able to analyze data-related problems and assist in workflow automation.  Basic scripting knowledge (e.g., Python, Bash) and experience supporting automation or data tools is a strong plus.  Proficient in the use of helpdesk and ticketing systems such as Zendesk, Jira, or ServiceNow.  Comfortable supporting users via email, phone, and video calls, including desktop-based troubleshooting and local server requests.  Hands-on experience with service deployment tasks (e.g., Relativity) and local server troubleshooting (e.g., syncs, restarts).  Ability to test new product features, patches, and releases in coordination with QA and development teams.  Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences.  Experience working cross-functionally and managing multiple priorities in a fast-paced, client-facing environment.  Demonstrated initiative in mentoring, documentation, and improving team-wide support processes.  Passion for legal technology and a commitment to delivering high-quality client support.  Preferred Certifications: AWS Cloud Practitioner, ITIL Certification (Practitioner – Incident Management).  Benefits Working at Opus 2 Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2. Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive: 401k contribution. 21 days annual holidays and flexible working. Loyalty share program Healthcare, Dental plan and Vision insurance. Life, short-term, and long-term disability insurance. Calm app and mindfulness sessions. A day of leave to volunteer for charity work

Position Summary: The role of the Helpdesk Technician requires an exceptional individual who possesses the ability to support both the human and technical sides of technology. The Helpdesk Technician will rely on excellent client service, problem solving, and communication skills to provide technical support in order resolve most day-to-day issues. Success in this role requires a well-rounded individual with a genuine enthusiasm for technology and keen interest in helping people achieve more through the careful adoption and support of information technologies. Major Responsibilities: • Provide remote helpdesk support, via phone, in person and through our ticketing system, for most issues related to desktop software, hardware and peripherals • First point of contact for all inbound client phone calls and tickets to the Help Desk • Maintain close contact and open communication with clients until an issue has been resolved • Work within our ticketing system to create detailed work logs and technical documentation • Triage and escalate complex issues to Systems Administrators, Engineers and Account Managers appropriately • Remotely provide hardware and software support, including the installation of new software and updates when required, across all supported sites • Proactively monitor client technology infrastructure to identify and resolve issues before downtime occurs • Conduct technical support in line with documented procedures; maintain hardware, software and network inventory, diagrams and related documentation as needed • Provide management with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems • Use communication channels to inform team of important issues and information which will help improve team performance Preferred Qualifications: • Associate’s Degree or Certification in IT related field or 2+ years of experience working in a technical support, helpdesk or IT support position • Experience working in a technical helpdesk role • Experience working successfully in a customer service role for 1+ years • Proven ability to install, upgrade, repair, move, and replace desktops, laptops and peripherals • Strong experience troubleshooting and resolving hardware, software, systems and network issues • Valid driver's license with reliable transportation Perks: • 401k retirement plan, health benefits, smartphone reimbursement, growth opportunities Reply to this post with your resume. This advertisement will remain posted until filled. For more information go to https://www.pavelcomm.com - We look forward to hearing from you.

As a Product Support Analyst, you’ll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction. In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you’ll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment. What you'll be doing Act as the first point of contact for users, providing technical support via phone, email, and internal support portals. Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed. Guide clients on product usage and best practices to maximize user experience and efficiency. Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up. Assist in testing and validating new software features, patches, and updates before release. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions. Support training sessions and product demonstrations, delivering guidance to clients and stakeholders. Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction. Requirements What we're looking for in you 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments). Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues. Experience managing tickets through triage, SOP-driven resolution, and incident documentation. Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow). Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts). Comfortable testing and validating new product releases alongside QA and development teams. Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks. Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently. Demonstrated interest in legal technology and workflow-driven software solutions. Willingness to shadow senior team members and document technical resolutions to build product expertise Benefits Working at Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive: 401k contribution. 21 days annual holidays and flexible working. Loyalty share program Healthcare, Dental plan and Vision insurance. Life, short-term, and long-term disability insurance. Calm app and mindfulness sessions. A day of leave to volunteer for charity work

Job Opportunity: Refrigeration Technician / Helper We are seeking a motivated and reliable Refrigeration Technician or Helper to join our team. The ideal candidate will assist with installation, maintenance, and repair of refrigeration systems while learning and growing within the trade. Responsibilities: Assist with installation and service of refrigeration systems Perform basic maintenance and troubleshooting under supervision Follow safety procedures and company guidelines Support senior technicians with daily tasks Keep work area clean and organized Requirements: Experience in refrigeration a plus, but willing to train motivated helpers Ability to lift and carry equipment as needed Strong work ethic and willingness to learn Reliable transportation to and from job sites Must be punctual and dependable

The Company Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market requirements. The Role We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support as part of our Level 2 support. Responsibilities Coordinate with support and development teams to resolve application and system issues Design and maintain expertise in flow of application process and systems related to company Administer and resolve applications issues, provide updates and perform root cause analysis Supervise all alerts related to application and system procedures and provide services pro-actively Maintain good professional relationships with counterparts of engineering and customer support departments Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers Perform root cause assessment and debug all issues on server domain, and availability of applications Coordinate with test department to assist in releases and deployments to various environments and production outputs Provide support and identify all issues and prepare appropriate documentation all issues and solutions. Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems. Identify and provide resolutions ranging in complexity from medium to high. Requirements Essential Experience and Qualifications Knowledge of Microsoft IIS Knowledge of Database technologies Microsoft SQL Server Working Knowledge of IT Hardware and Software Ability to learn and master employer-specific software Complex problem solving Written and verbal communication skills Customer Focused with excellent written and verbal communication and reporting skills Demonstrable ability to learn technical information, processes and applications quickly Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization Demonstrated ability to be flexible and take a proactive approach to problem solving Desired Experience and Qualifications Experience with cloud infrastructure (Azure) Experience using tools like Postman to create and save simple and complex HTTP/s requests. A degree level qualification in a technical discipline such as Computer Science or Software Engineering Basic knowledge of programming concepts, preferable C# Experience in building effective relationships with development teams and clients Benefits 25 days annual leave + 2 company days Health Insurance Pension Contribution ESOP Bits & Bobs days (Half day every quarter to get your Bits & Bobs done) Learning and Development Opportunities Cubic³ is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.