TP-Link Systems Inc.
Business Networking Support Specialist L1 (Community Based)

Irvine, CA, USA
Who we are looking for:
TP-Link Systems Inc. is seeking an independent, energetic, and tech-savvy professional to join our dynamic U.S.-based Community team. We’re looking for a motivated individual who thrives on learning, tackling new challenges, and driving meaningful contributions to our team and company. The ideal candidate will have a passion for community engagement and technical support, helping enhance the customer experience while fostering growth and collaboration.
What are the needs of the position?
Community (Forum) Engagement:
Engage & Support Members: Actively interact with community members to understand their concerns, provide timely responses, and share valuable content that enhances their experience.
Foster Participation: Encourage meaningful discussions and active engagement by creating a welcoming and collaborative forum environment.
Content Contribution: Create and publish relevant content, such as Stories or Knowledgebase articles, tailored to the needs of the community.
Content Moderation: Monitor, review, and remove spam or content that violates community guidelines, ensuring a safe and constructive environment.
Technical Support:
Community Assistance: Provide prompt and effective technical support for Omada and VIGI product lines by responding to member inquiries, troubleshooting issues, and ensuring timely resolutions.
Issue Identification & Resolution: Investigate and troubleshoot reported bugs, security concerns, and hardware/software anomalies raised by community members, offering solutions or guidance.
Platform Support & Escalation: Identify and report platform-related concerns, escalating critical issues to engineering or development teams while ensuring clear communication.
Engineering Liaison: Serve as a bridge between community members and the Engineering team, escalating unresolved concerns and facilitating effective technical collaboration.
Requirements
What Skills will you need?
Communication Skills:
Demonstrate strong verbal and written communication abilities to interact effectively with community members, colleagues, external contacts, and management.
Convey complex technical concepts in a clear, user-friendly manner to support diverse audiences.
Organizational & Multi-tasking Skills:
Maintain a highly organized, adaptable approach to managing multiple projects while ensuring effective time management.
Stay motivated and flexible in dynamic environments, responding efficiently to evolving priorities.
Technical Skills:
Possess in-depth knowledge of products and technologies used in business and enterprise network environments.
Demonstrate proficiency in troubleshooting both common and complex networking product issues.
Utilize web-based, app, and command-line interfaces to effectively manage and support networked products.
Customer Service Skills:
Engage effectively with customers to resolve concerns and maintain high satisfaction levels.
Prioritize user experience and engagement in all interactions, ensuring professional and responsive support.
Education and Experience:
Required Qualifications:
Community Engagement Expertise: Minimum of 2 years of experience managing or contributing to a community or public forum.
Technical Support Experience: At least 2 years of Business Product Technical Support experience, providing solutions for enterprise-level concerns.
Analytical & Reporting Skills: Ability to produce detailed reports identifying known and potential issues, offering data-driven resolution strategies.
Software Proficiency: Strong command of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
Industry Knowledge: Understanding of a vertical industry and its unique challenges in product support and community engagement.
Preferred Qualifications:
Educational Background: Bachelor's degree from an accredited college, demonstrating a strong academic foundation.
Technical Certifications: Relevant industry certifications (e.g., CCNA, Network+, AWS, A+, etc.), validating technical expertise.
Creative & Media Experience: Familiarity with Adobe Creative Cloud applications, including Photoshop, Premiere Pro, and After Effects, for content enhancement.
Benefits
Salary: $70K - $85K annually + Bonus
WHAT WE'RE ALL ABOUT:
TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business.
Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team.
We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F.
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.
$70,000-85,000