Head Technician (West Side)

We are looking for a dedicated and knowledgeable individual to join our team in providing exceptional phone support for our swimming pool heat pump services. Key Qualifications: Strong computer skills Familiarity with QuickBooks HVAC and/or plumbing knowledge is a plus Excellent phone etiquette and customer service skills Problem-solving abilities Bilingual (Spanish preferred) Job Details: Full-time position (35-40 hours/week) Monday to Friday schedule Paid holidays 401(k) benefits If you are a motivated individual with the ability to troubleshoot and provide support, we'd love to hear from you!

Role: Data Center Technician Location: Douglasville, GA - Onsite Position Type: Contract Job Description: What You'll Be Working On- • Supporting data center engineers with on-site physical deployments • Racking, stacking, and cabling servers, power distribution units, and switches under the guidance of data center engineers • Replacement of server components such as CPU, RAM, drives and boards • Submitting RMA to equipment manufacturers, shipping and receiving gear to and from remote locations and vendors. • Work through assigned tickets and work requests effectively, performs basic diagnosis and repairs to hardware in line with internal SLAs • Assists data center engineers in debugging network, hardware, and Linux OS-related issues • Assists with asset management, tracks and monitors data center hardware and component inventory What We’ll Expect From You- • Hands-on experience with servers, hardware, and networking is preferred but not essential • Passionate about data center hardware and infrastructure • Interest in networking, hardware, and Linux OS • Excellent verbal and written communication skills, collaborative nature, and a friendly can-do attitude • Can perform a basic level of troubleshooting preferred but not essential • A strong desire and aptitude for solving problems • A valid driver’s license (must be comfortable with driving) • Willing to receive guidance from senior engineers and technicians • Ability to logically analyze and solve problems • Ability to be on your feet all-day • Ability to lift objects up to 50 lbs • Ability to be on-call outside of business hours for escalations as needed Thanks & Regards Rupesh Kumar Gupta Sr. IT Recruiter

Use Your Minivan for Auto Parts Deliveries $750+ PER WEEK The delivery routes run up to 150 miles per day average, and at the end of the week, if miles are over average compensation is 15 cents per mile for every mile over. M-F 8 Hours, Easy Routes Available NOW!! Please Call!! 1099 Contract Opportunity - No Taxes Taken Out Paid Weekly Every Monday via Direct Deposit Must Be Able To Pass National Background Check Specific Requirements: * Must: ~Have Reliable vehicle to get to work every day ~Be available to start work immediately ~Have a great personality and positive attitude ~Like at least a 40 hour week ~Be able to pass a background check Before responding to this ad, make sure you can answer "YES" to all of the above! For Immediate Consideration CALL OR TEXT RYAN AT 813-401-4553

Responsibilities Invaluable resource to the company and the team in proactively identifying problems and recommending solutions. Provide exceptional support for clients. Responsible for onsite and remote support for our end users and immediate IT team. Various methods of communication will be used, including tickets, Slack, and email. Serve as a technical escalation point for the IT support team, mentoring junior staff and promoting best practices. Be able to travel to different client sites as needed. Create weekly schedule for Onsite User Support Techs Optimize and provide training for all areas related to support analyst processes including but not limited to onboarding, offboarding, device management, event support, and access requests. Engaging with stakeholders to identify problems, gather requirements, propose and implement solutions. Scheduled On-Call responsibilities to monitor and support work stoppage situations. Provide technical support to users, addressing and resolving hardware and software issues. Assist in the maintenance and administration of servers and networks. Document and track support requests using ticketing systems. Conduct training sessions for users on IT best practices and system usage. Manage and maintain asset inventory of hardware and software. Support the implementation of security protocols and monitoring systems Requirements Qualifications: 5+ years of hands-on experience in user support and systems administration. Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in Windows and Apple operating systems. Working knowledge of server systems, particularly Windows Server (2008/2012). Experience with cloud services such as Office 365 and Google Workspace. Familiarity with MDM solutions and security protocols. Excellent troubleshooting skills and ability to work under pressure. Strong communication skills and a customer service-oriented mindset. Ability to adapt to rapidly changing technology and business needs. Benefits 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

i.c.stars offers a unique paid, four-month coding bootcamp that prepares promising adults for technology careers through advanced technical and leadership skills training. ZERO experience with coding required. THIS OPPORTUNITY AWAITS YOU IF YOU MEET THIS CRITERIA: Demonstrate Financial Need Are 18 or older Have a GED or High School Diploma (NO Bachelors Degrees accepted) Required participation 8:30 AM– 7:30PM, Monday–Friday, virtual and in-person as scheduled, for 14 weeks Must have 6 months previous full-time work experience The Position: Technology Apprenticeship Comes with a Weekly Stipend A laptop, plus accessories and software Training in technology, business, and leadership Career Placement and Support Why Should You Apply? Information Technology (IT) is the fastest growing field in the country with over 750,000 open jobs! During program immersion experience, you get PAID to learn! Alumni see an average 150% increase in yearly earnings! Our Next Cycle will start in September 2025! Space is Limited. START YOUR APPLICATION TODAY! Are you unsure about applying? Watch this video to see Why you should apply to i.c.stars

This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 1 Technology Support Specialist will be responsible for the administration and internal support of the Clients’ PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. ·        Honest, self-motivated, professional, team player and the ability to work with minimal supervision ·        Travel to client offices when needed ·        Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities ·        Ability to learn new technology quickly ·        Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution ·        Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc. ·        Answer client calls and create detailed tickets ·        Escalate tickets to the appropriate technician when needed ·        Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures ·        Will be responsible for taking calls on an On-Call rotation ·        Punctuality is required ·        Provide helpdesk support and resolve problems to the end user's satisfaction ·        Monitor and respond quickly and effectively to requests received through phone calls or email to ticketing system ·        Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority ·        Modify configurations, utilities, software default settings, etc. for the local workstation ·        Utilize and maintain the helpdesk tracking software ·        Document internal procedures ·        Assist with onboarding of new users ·        Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment ·        Install, test, and configure new workstations, peripheral equipment, and software ·        Maintain inventory of all equipment, software, and software licenses ·        Manage PC setup and deployment for new employees using standard hardware, images, and software ·        Assign users and computers to proper groups in Active Directory ·        Perform timely workstation hardware and software upgrades as required   SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: ·        Problem Solving - Identifies and resolves problems in a timely manner ·        Gathers and analyzes information skillfully ·        Develops alternative solutions   Customer Service ·        Manages difficult or emotional customer situations ·        Responds promptly to customer needs ·        Responds to requests for service and assistance ·        Meets commitments   Interpersonal Skills ·        Maintains confidentiality ·        Listens to others without interrupting ·        Keeps emotions under control   Oral Communication ·        Speaks clearly and persuasively in positive or negative situations ·        Listens and gets clarification ·        Responds well to questions   Written Communication ·        Writes clearly and informatively ·        Able to read and interpret written information   Quality Management ·        Looks for ways to improve and promote quality ·        Demonstrates accuracy and thoroughness   Business Acumen ·        Understands business implications of decisions ·        Aligns work with strategic goals   Ethics ·        Treats people with respect ·        Keeps commitments ·        Inspires the trust of others ·        Works with integrity and ethically ·        Upholds organizational values   Organizational Support ·        Follows policies and procedures ·        Completes administrative tasks correctly and on time ·        Supports organization's goals and values   Strategic Thinking ·        Develops strategies to achieve organizational goals ·        Understands organization's strengths & weaknesses   Judgment ·        Displays willingness to make decisions ·        Exhibits sound and accurate judgment ·        Supports and explains reasoning for decisions ·        Includes appropriate people in decision-making process ·        Makes timely decisions   Motivation ·        Sets and achieves challenging goals ·        Demonstrates persistence and overcomes obstacles   Planning/Organizing ·        Prioritizes and plans work activities ·        Uses time efficiently ·        Plans for additional resources ·        Sets goals and objectives ·        Organizes or schedules other people and their tasks   Professionalism ·        Approaches others in a tactful manner ·        Reacts well under pressure ·        Treats others with respect and consideration regardless of their status or position ·        Accepts responsibility for own actions ·        Follows through on commitments   Quality ·        Demonstrates accuracy and thoroughness ·        Looks for ways to improve and promote quality ·        Completes work in timely manner   Attendance/Punctuality ·        Is consistently at work and on time ·        Dependability ·        Follows instructions, responds to management direction ·        Takes responsibility for own actions ·        Keeps commitments ·        Commits to long hours of work when necessary to reach goals ·        Innovation Meets challenges with resourcefulness   QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Job Type: Full Time Required education: ·        Associate degree in IT, Computer Science or related field   Required experience: ·        1-3 years of relevant technical experience ·        Customer Service: 1 year (preferred) ·        Types at least 40 wpm ·        Proficient MS Office Experience   Preferred certifications: ·        Windows: 1 year ·        Customer Service: 1 year ·        A+ Certification ·        Network+ ·        Microsoft Certified Professional ·        MCSA ·        MCITP