IT Support Technician / Junior System Administrator

i.c.stars offers a unique paid, four-month coding bootcamp that prepares promising adults for technology careers through advanced technical and leadership skills training. ZERO experience with coding required. THIS OPPORTUNITY AWAITS YOU IF YOU MEET THIS CRITERIA: Demonstrate Financial Need Are 18 or older Have a GED or High School Diploma (NO Bachelors Degrees accepted) Required participation 8:30 AM– 7:30PM, Monday–Friday, virtual and in-person as scheduled, for 14 weeks Must have 6 months previous full-time work experience The Position: Technology Apprenticeship Comes with a Weekly Stipend A laptop, plus accessories and software Training in technology, business, and leadership Career Placement and Support Why Should You Apply? Information Technology (IT) is the fastest growing field in the country with over 750,000 open jobs! During program immersion experience, you get PAID to learn! Alumni see an average 150% increase in yearly earnings! Our Next Cycle will start in September 2025! Space is Limited. START YOUR APPLICATION TODAY! Are you unsure about applying? Watch this video to see Why you should apply to i.c.stars

AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.  Provides end-user support of Windows desktops, laptops, and tablets.   Supports standard user applications.   Installs and configures Windows OS images, applications, and system tools.   Troubleshoots general IT system issues.   Deploys IT components to user locations.   General Windows desktop operating system support and troubleshooting.   Strong problem-solving skills.   Support ticketing/queue system use (Remedy, ServiceNow, etc.)   Linux and/or MacOS experience a plus.  Requirements 2+ years of relevant experience.  Active Secret clearance (or higher).  Active Security+ (or 8570 equivalent).     AAP/EEO Statement:  DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.  Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  Benefits Benefits Include: Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental Matching 401K Short- and Long-Term Disability Pet Insurance Professional Development/Education Reimbursement Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Looking for a fun and meaningful part-time gig in Baltimore, MD? Check out this opportunity at the Renaissance Institute on North Charles Street at Notre Dame Maryland University! Program Coordinator Part Time 24 hours per week/ $18.00-$25.00 per hour T/W/TH Summers off Manage online registration system, train members and instructors in classroom technology usage, technology support and troubleshooting schedule classrooms and event venues, support committee activities. You need experience as an administrative coordinator or technology support assistant. Familiarity with higher education and working with older adults is a plus. See full job description and apply at ndm.edu/careers.

Responsibilities Invaluable resource to the company and the team in proactively identifying problems and recommending solutions. Provide exceptional support for clients. Responsible for onsite and remote support for our end users and immediate IT team. Various methods of communication will be used, including tickets, Slack, and email. Serve as a technical escalation point for the IT support team, mentoring junior staff and promoting best practices. Be able to travel to different client sites as needed. Create weekly schedule for Onsite User Support Techs Optimize and provide training for all areas related to support analyst processes including but not limited to onboarding, offboarding, device management, event support, and access requests. Engaging with stakeholders to identify problems, gather requirements, propose and implement solutions. Scheduled On-Call responsibilities to monitor and support work stoppage situations. Provide technical support to users, addressing and resolving hardware and software issues. Assist in the maintenance and administration of servers and networks. Document and track support requests using ticketing systems. Conduct training sessions for users on IT best practices and system usage. Manage and maintain asset inventory of hardware and software. Support the implementation of security protocols and monitoring systems Requirements Qualifications: 5+ years of hands-on experience in user support and systems administration. Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in Windows and Apple operating systems. Working knowledge of server systems, particularly Windows Server (2008/2012). Experience with cloud services such as Office 365 and Google Workspace. Familiarity with MDM solutions and security protocols. Excellent troubleshooting skills and ability to work under pressure. Strong communication skills and a customer service-oriented mindset. Ability to adapt to rapidly changing technology and business needs. Benefits 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

Eastern Tech Corporation is looking for a Dynamic person to come in on the ground floor and work with the new owner. Company has been in business for 44 years. ETC is a manufacturers Representative company specializing in Microwave and Electronic components. Our Customers are NSA, NRL, Northrop Grumman, John Hopkins, NASA, Lockheed Martin, Textron and many others in the area. You will be working with Buyers, Engineers, Program Managers , Material Managers. This position will take you to a new level in the advancements of your career. You have to be able to multi-task, you will be working with excel spreadsheets, CRM's emails and on conference calls so you need to be organized.. We are looking for someone that wants a career in a industry that never slows down. The Defense budget is over $860 billion a year so you have good job security. We will be training for over a year. A lot to learn.

This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 1 Technology Support Specialist will be responsible for the administration and internal support of the Clients’ PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. ·        Honest, self-motivated, professional, team player and the ability to work with minimal supervision ·        Travel to client offices when needed ·        Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities ·        Ability to learn new technology quickly ·        Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution ·        Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc. ·        Answer client calls and create detailed tickets ·        Escalate tickets to the appropriate technician when needed ·        Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures ·        Will be responsible for taking calls on an On-Call rotation ·        Punctuality is required ·        Provide helpdesk support and resolve problems to the end user's satisfaction ·        Monitor and respond quickly and effectively to requests received through phone calls or email to ticketing system ·        Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority ·        Modify configurations, utilities, software default settings, etc. for the local workstation ·        Utilize and maintain the helpdesk tracking software ·        Document internal procedures ·        Assist with onboarding of new users ·        Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment ·        Install, test, and configure new workstations, peripheral equipment, and software ·        Maintain inventory of all equipment, software, and software licenses ·        Manage PC setup and deployment for new employees using standard hardware, images, and software ·        Assign users and computers to proper groups in Active Directory ·        Perform timely workstation hardware and software upgrades as required   SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: ·        Problem Solving - Identifies and resolves problems in a timely manner ·        Gathers and analyzes information skillfully ·        Develops alternative solutions   Customer Service ·        Manages difficult or emotional customer situations ·        Responds promptly to customer needs ·        Responds to requests for service and assistance ·        Meets commitments   Interpersonal Skills ·        Maintains confidentiality ·        Listens to others without interrupting ·        Keeps emotions under control   Oral Communication ·        Speaks clearly and persuasively in positive or negative situations ·        Listens and gets clarification ·        Responds well to questions   Written Communication ·        Writes clearly and informatively ·        Able to read and interpret written information   Quality Management ·        Looks for ways to improve and promote quality ·        Demonstrates accuracy and thoroughness   Business Acumen ·        Understands business implications of decisions ·        Aligns work with strategic goals   Ethics ·        Treats people with respect ·        Keeps commitments ·        Inspires the trust of others ·        Works with integrity and ethically ·        Upholds organizational values   Organizational Support ·        Follows policies and procedures ·        Completes administrative tasks correctly and on time ·        Supports organization's goals and values   Strategic Thinking ·        Develops strategies to achieve organizational goals ·        Understands organization's strengths & weaknesses   Judgment ·        Displays willingness to make decisions ·        Exhibits sound and accurate judgment ·        Supports and explains reasoning for decisions ·        Includes appropriate people in decision-making process ·        Makes timely decisions   Motivation ·        Sets and achieves challenging goals ·        Demonstrates persistence and overcomes obstacles   Planning/Organizing ·        Prioritizes and plans work activities ·        Uses time efficiently ·        Plans for additional resources ·        Sets goals and objectives ·        Organizes or schedules other people and their tasks   Professionalism ·        Approaches others in a tactful manner ·        Reacts well under pressure ·        Treats others with respect and consideration regardless of their status or position ·        Accepts responsibility for own actions ·        Follows through on commitments   Quality ·        Demonstrates accuracy and thoroughness ·        Looks for ways to improve and promote quality ·        Completes work in timely manner   Attendance/Punctuality ·        Is consistently at work and on time ·        Dependability ·        Follows instructions, responds to management direction ·        Takes responsibility for own actions ·        Keeps commitments ·        Commits to long hours of work when necessary to reach goals ·        Innovation Meets challenges with resourcefulness   QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Job Type: Full Time Required education: ·        Associate degree in IT, Computer Science or related field   Required experience: ·        1-3 years of relevant technical experience ·        Customer Service: 1 year (preferred) ·        Types at least 40 wpm ·        Proficient MS Office Experience   Preferred certifications: ·        Windows: 1 year ·        Customer Service: 1 year ·        A+ Certification ·        Network+ ·        Microsoft Certified Professional ·        MCSA ·        MCITP