CUSTOMER SUPPORT

Eastern Tech Corporation is looking for a Dynamic person to come in on the ground floor and work with the new owner. Company has been in business for 44 years. ETC is a manufacturers Representative company specializing in Microwave and Electronic components. Our Customers are NSA, NRL, Northrop Grumman, John Hopkins, NASA, Lockheed Martin, Textron and many others in the area. You will be working with Buyers, Engineers, Program Managers , Material Managers. This position will take you to a new level in the advancements of your career. You have to be able to multi-task, you will be working with excel spreadsheets, CRM's emails and on conference calls so you need to be organized.. We are looking for someone that wants a career in a industry that never slows down. The Defense budget is over $860 billion a year so you have good job security. We will be training for over a year. A lot to learn.

Who we are looking for: TP-Link Systems Inc. is seeking an independent, energetic, and tech-savvy professional to join our dynamic U.S.-based Community team. We’re looking for a motivated individual who thrives on learning, tackling new challenges, and driving meaningful contributions to our team and company. The ideal candidate will have a passion for community engagement and technical support, helping enhance the customer experience while fostering growth and collaboration. What are the needs of the position? Community (Forum) Engagement: Engage & Support Members: Actively interact with community members to understand their concerns, provide timely responses, and share valuable content that enhances their experience. Foster Participation: Encourage meaningful discussions and active engagement by creating a welcoming and collaborative forum environment. Content Contribution: Create and publish relevant content, such as Stories or Knowledgebase articles, tailored to the needs of the community. Content Moderation: Monitor, review, and remove spam or content that violates community guidelines, ensuring a safe and constructive environment. Technical Support: Community Assistance: Provide prompt and effective technical support for Omada and VIGI product lines by responding to member inquiries, troubleshooting issues, and ensuring timely resolutions. Issue Identification & Resolution: Investigate and troubleshoot reported bugs, security concerns, and hardware/software anomalies raised by community members, offering solutions or guidance. Platform Support & Escalation: Identify and report platform-related concerns, escalating critical issues to engineering or development teams while ensuring clear communication. Engineering Liaison: Serve as a bridge between community members and the Engineering team, escalating unresolved concerns and facilitating effective technical collaboration. Requirements What Skills will you need? Communication Skills: Demonstrate strong verbal and written communication abilities to interact effectively with community members, colleagues, external contacts, and management. Convey complex technical concepts in a clear, user-friendly manner to support diverse audiences. Organizational & Multi-tasking Skills: Maintain a highly organized, adaptable approach to managing multiple projects while ensuring effective time management. Stay motivated and flexible in dynamic environments, responding efficiently to evolving priorities. Technical Skills: Possess in-depth knowledge of products and technologies used in business and enterprise network environments. Demonstrate proficiency in troubleshooting both common and complex networking product issues. Utilize web-based, app, and command-line interfaces to effectively manage and support networked products. Customer Service Skills: Engage effectively with customers to resolve concerns and maintain high satisfaction levels. Prioritize user experience and engagement in all interactions, ensuring professional and responsive support. Education and Experience: Required Qualifications: Community Engagement Expertise: Minimum of 2 years of experience managing or contributing to a community or public forum. Technical Support Experience: At least 2 years of Business Product Technical Support experience, providing solutions for enterprise-level concerns. Analytical & Reporting Skills: Ability to produce detailed reports identifying known and potential issues, offering data-driven resolution strategies. Software Proficiency: Strong command of Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook. Industry Knowledge: Understanding of a vertical industry and its unique challenges in product support and community engagement. Preferred Qualifications: Educational Background: Bachelor's degree from an accredited college, demonstrating a strong academic foundation. Technical Certifications: Relevant industry certifications (e.g., CCNA, Network+, AWS, A+, etc.), validating technical expertise. Creative & Media Experience: Familiarity with Adobe Creative Cloud applications, including Photoshop, Premiere Pro, and After Effects, for content enhancement. Benefits Salary: $70K - $85K annually + Bonus WHAT WE'RE ALL ABOUT: TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team. We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

Position: Operations Support Technician Status: Full-time Department: Quality/Shipping and Receiving The primary responsibilities of the OST team member are to fill in for various roles within the production area, often as a substitute for absent employees. The primary purpose of this position is to maintain smooth operations across different departments. Duties and Responsibilities • Perform physical inspections for assemblies fabricated by the Production team • Review assembly paperwork and manufacturer documentation to ensure compliance and accuracy • Perform visual inspections and take measurements of received goods • Perform shipping inspections to ensure compliance with customer requirements • Review customer parts and paperwork for accuracy during the shipping approval process • Invoicing customer orders that are ready to ship • Coordinate pickup and delivery with carriers via phone and email • Labeling and packaging customer orders • Organizing, filing, and scanning shipping and receiving paperwork • Put away and/or retrieve parts as needed to fulfill customer orders • Counting parts delivered by suppliers • Perform other duties as needed Skills • Ability to take direction, meet targets and work efficiently under a supervising authority • Must be extremely detail oriented • A motivated worker who can handle delegated tasks autonomously • Should have strong interpersonal and communication skills • Desire to help in various functions of production to assist the team in meeting their goals Education and Qualifications • High school diploma or a GED • Experience of 2+ years with aerospace or in a warehouse/production environment is preferred • Must be able to participate in team meetings and work in a team environment to achieve company goals • Must be able to use telephone conferencing, e-mail, shared computer files, and other information and communication tools • Proficient with MS Office and computer functions • Must have the ability to work in a dynamic time-sensitive environment with multiple priorities Physical Demands: The employee must be able to sit or stand for extended periods with periodic breaks. Employee may frequently stand, stoop and/or walk and lift and, move up to fifty pounds. Employee must have the ability to remain calm under pressure and stress. Work Environment: The employee will normally work in a dynamic production and office environment. The noise level in the work environment ranges from quiet to moderate. Location: Olathe, KS Status: Full-time Monday-Friday Hours: 7:00 am -3:00 pm Level/Salary Range: Negotiable depending on experience. Benefits Vision/ Dental- $5 to participate in these coverages Life Insurance- Company paid Medical Insurance -The company pays $150 of the monthly premium for the employee. Paid Vacation Holiday Pay 401K- Company Matching

The Systems Analyst I (Desktop Support Technician) will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security. The Systems Analyst I at AFRL/RI will have generalized knowledge or experience in federal or corporate client systems management. 1-3 years’ experience in the following: Client System Deployment WDS/PXE imaging Joining client systems to a Windows domain Client System Delivery Backup/Restore of user profiles Configuration of user facing applications Client System Troubleshooting Printer/File Share connections General user facing application troubleshooting Requirements Secret clearance or eligibility is required CompTIA A+, Network+, or Security+ required, higher level Cybersecurity certificates or other vendor certificates preferred Degree preferred, not required. Benefits Benefits Include: Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental Matching 401K Short- and Long-Term Disability Pet Insurance Professional Development/Education Reimbursement Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our client, a leading international law firm is seeking a Project Coordinator to join their Program Management Office team. This is a permanent position with an annual salary of $80,000. The ideal candidate must be open to a flexible work schedule which can include early morning, evening and weekend hours. Position Summary As a Project Coordinator, you will support the Director of Program Management and project teams in delivering initiatives aligned with our modernization program. Your responsibilities will include tracking project plans, maintaining RAID logs, coordinating communications, and engaging with stakeholders across the firm. This role is ideal for someone who thrives in a dynamic environment, enjoys cross-functional collaboration, and has a keen eye for detail. Key Responsibilities Project Management Support • Assist in developing and maintaining project plans, timelines, and status reporting. • Create and manage comprehensive project documentation and reports. • Organize and participate in meetings, take detailed notes, and follow up on action items. Business Analysis & Documentation • Collaborate with stakeholders to gather, analyze, and document business requirements, ensuring alignment with project goals. • Develop and maintain process maps, workflow diagrams, and other documentation to support project delivery. Program Management Office Enablement • Assist the Director of Program Management with reporting, templates and tracking of projects across the portfolio. • Assist in the implementation of standards and best practices to scale across projects. • Support project intake processes and onboarding. • Assist in administering and maintaining project toolkits to project teams. Education & Certification • Bachelor’s degree in business administration, Project Management, or related field. • Active or pursuing Project Management Professional (PMP) certification, PMI-PBA (Professional in Business Analysis) or similar. • Strong organizational skills and attention to detail. • Excellent communication and collaboration skills across teams and time zones. Key Experience &Skills • Minimum of 2–3 years of experience in project management, business analyst, management consulting, and/or business administration. Must have contributed to the execution of multiple projects from inception to implementation. • Experience with project management tools such as Microsoft Project, Smartsheet, Asana, Monday, etc. • Familiarity with Waterfall, hybrid & Agile /Scrum methodologies. • Excellent communication and collaboration skills across teams and time zones. • Proactive, adaptable, and comfortable managing multiple priorities simultaneously in a fast-paced environment. • Ability to handle ambiguity and influence others to achieve common goals. • Strong relationship building and influencing skills. • Strong problem-solving and decision-making abilities. • Strong organizational skills and attention to detail.

Title : Sr IT Support Analyst Location : Wayne, PA Type : Full Time Salary : $Open (Best Possible) YOU’RE GOOD AT: Monitoring JIRA Help Desk system for work intake from problem tickets to service requests Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business Providing Tier 1-3 Executive Support for our C-Suite Provide end user/new user education with a focus on collaboration tools like Office365 Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation. Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO. This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy Work closely with the Director of IT Corporate Services on other projects This position has high visibility and requires the highest level of communication with strong verbal and writing skills. YOU HAVE: Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL 8+ years of desktop services experience. 5+ years of advanced experience in Active Directory and server administration. 3+ years providing executive/C-SUITE personalized desktop support. 1+ years of desktop networking with LAN/WLAN experience. Note: If interested please send your updated resume and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!