IT Support & Field Services Specialist (Westbrook)

About Us: At Peak Technology Consulting, we’re more than just an MSP—we’re the IT partner small businesses actually want to call. We deliver real-world tech support, proactive solutions, and no-BS customer service. We’re growing, and we’re looking for a skilled IT professional who thrives in the field, on the helpdesk, and anywhere technology needs taming. The Role: You’ll be a frontline hero for our clients—solving issues, delivering projects, and building strong relationships through in-person visits and remote support. This is a hybrid role that mixes helpdesk troubleshooting with on-site project work, from setting up Unifi networks to wrangling SonicWalls, tuning up servers, and keeping cloud services humming. What You’ll Do: Provide on-site and remote support to clients, resolving IT issues across a variety of environments Troubleshoot and manage Windows 10/11 desktops, Microsoft 365 environments, and Server OS (2012 through 2025) Set up, configure, and maintain networking gear (Unifi, SonicWall, switches, APs, etc.) Assist with infrastructure projects such as server deployments, network overhauls, cloud migrations, and more Use RMM tools like NinjaOne to manage systems proactively Work within our PSA/ticketing system (Accelo) to track issues, time, and communication Occasionally test your reflexes dodging suspicious patch panels or rogue ceiling tiles on-site What You Bring to the Table: 2+ years in a hands-on IT support or MSP role Strong experience with: Microsoft 365 administration Windows 10 & 11 troubleshooting Windows Server (2012–2025) Familiarity with virtualization (VMware, Proxmox preferred) Working knowledge of Unifi networking gear and SonicWall firewalls Basic networking skills (IP addressing, DHCP/DNS, routing, switching) Comfort using RMM tools (NinjaOne preferred) and PSA/ticketing systems (Accelo a bonus) Excellent communication skills—you can translate “tech speak” into “client speak” without breaking a sweat Self-starter mindset—able to manage your time, prioritize tasks, and show up ready to crush it Bonus Points For: Certifications like CompTIA A+, Network+, or Microsoft certs Experience with cloud backups, VOIP systems, or scripting/automation A good sense of humor and an even better sense of direction What We Offer: Competitive salary Mileage reimbursement or company vehicle (for field work) Flexible work schedule Paid training and certification opportunities A team that actually has each other’s backs